Drivalia UK - EDINBURGH CENTRAL Reviews 

Huge shoutout to Rob at Edinburgh Drivalia in the Omni Centre who was friendly and professional and made this a straightforward experience!
Would recommend this to anyone and will be using again.

Two things to be wary of. We were given a car with a dent and scrapes along one side but with no documentation of this at all, and they did not do any walk round with us even when we asked. It would have been very easy to have blamed us for the damage. Also they do not require the car to be returned with a full tank, so we had a problem estimating how much fuel to put in. Not very professional. Suggest you definitely photograph car and dials on hiring.

We booked a rental car via Economy Booking, fully insured. But at Drivalia they Saïd there was no insurance at the car, so we had to pay an extra 300 euro, on top of 300 euro for a VW up, one week. Crazy! We Will never use Drivalia again, neither Economy Booking

Drivalia and Enjoy Travel operate together in a way that feels like a coordinated scam.

I booked a car through Enjoy Travel at 10:50 AM — it was shown as available. I arrived at the Drivalia branch at 11:30 AM, and the car was not there. The Drivalia employee said the booking was made too close to the pickup time and that the availability on the Enjoy Travel website doesn’t match what they actually have. He offered a different car — not an upgrade, just the only vehicle left — and told us to call Enjoy Travel for a refund.

We called several times and never got an answer. I also emailed Enjoy Travel explaining everything, but they refused to help. They claimed I accepted an “upgrade” and used a new rental contract signed at Drivalia as supposed proof — but it was a completely separate booking. I was never given a choice.

In the end, I paid for a car I never received, was forced to pay again for another car, and neither company took responsibility. They blame each other and hide behind paperwork, making it impossible to get your money back.

This was clearly a setup between Drivalia and Enjoy Travel — one shows fake availability, the other pretends it’s not their fault, and the customer is left to pay the price.

Rob was brilliant and helped when I had a problem with opening the fuel cap.

They charge an extra fee without warning or consent. I ask them, but they don't respond. I've complained to Visa, of course, and they've been reported. Overall, the experience has been terrible.

Booking ref. 3259378 - worst rental experience EVER. Read every sentence from their website and DON'T book unless you are 100% sure you're ok with the requirements. I was sure, but looks I didn't read all their website and didn't call or come to the branch in person before booking.

Both support and branch manager said it's my responsibility to check the requirements and they will not give me the car. I agree with this responsibility in general, but it turned out that my documents were ok with requirements from one page (DRIVALIA_WEBSITE/mandatory-documents/ and also section 9 "Cancellation refund" from account page) and, they think, not ok with requirements from the other page (DRIVALIA_WEBSITE/rental-terms/). IMHO: they kinda contradict each other. As a result their insurance company didn't want to approve the insurance for the rent and they could not sign the contract. Drivalia stated that in this case they will not do any refund!!! I couldn't even use the insurance which I prepaid on their official website, because the insurance company did not agree to sign the rental agreement in the first place.

And you know what happened when I created query CS-3259378-01 and described everything (really detailed, with screenshots of their own requirements on different pages)?? They said they forwarded it to their branch support team.. and just closed the query!

It's a shame. I never had such an issue for 10 years of rentals on at least 3 continents. You're free to not give me the car, but in that case I should get the refund for not rendered services (minus some penalty) - this was kind of a rule of thumb, but it seems it doesn't work for every company these days.

Thanks, Drivalia, probably you know what to do with my "honestly expropriated" 176.08 GBP. Will never come back and will dissuade my friends to use your "service".

Stuart was very helpful and quick to sort us a van, we had great support, everything was perfect. Would definitely recommend Drivalia

At the time of collection, the person at the desk just said that there were no cars available despite being a car that I had booked a week in advance.
They claimed that they had informed the travel agency that I used to make the booking (Expedia) a day earlier but there are no records of that. On my Expedia account, everything seemed to be fine so I believe that they did not do it. The person also claimed that they did not have my phone number to contact me directly, which I believe is not true because when I used Expedia to book a car with a different company, they did have all my details.
In summary: No car was given to me, no alternative was offered and I was spoken to in a rude manner.

I’ve been chasing a refund from Drivalia for over three months now. Due to an clash with their closing times and picking up a car with no communication. Despite multiple follow-ups, they’ve opened and closed three separate cases without actually resolving the issue or returning the money.

Every time I contact them, I’m told it’s been forwarded to a branch manager, but I never hear anything back. The lack of communication and accountability is incredibly frustrating.

This kind of service is unacceptable especially when all I’m asking for is a refund I’m owed. I wouldn’t recommend this company based on my experience.

Great service thank you

Don was very welcoming, informative and polite. We were looked after and felt like valued customers. Loved the banter; made us feel relaxed after a delayed start to our flight to Edinburgh.

I came to the branch in Edinburgh city centre with a request to hire a car the same day. As expected the prize was quite high, but Rob was very helpful and found their cheapest prize for a car the next day that was acceptable. This was a very smooth and easy car hire process, compared to other places that I visited that day.

Have used Drivalia (Easi Rent) for many years - always used Edinburgh Airport office until opened City Centre branch which offered contactless hire. Both of these options offered a brilliant service.

However, recently the City Centre offered a ‘staffed’ office which provides an exceptional service managed by Rob who exceeds expectations. A mention as well should go to Harry who often steps in to cover and once again provides exceptional service. Thank you Rob for the efficient and friendly service which makes me a repeat customer.

Excellent service. Would recommend

Nice staff and helpful advice

Very friendly and clear in the explanation. Thank you for your awesomeness!

Rob has done a great job making our car rental process so easy and smoothly!

Rob was absolutely incredible super flexible and helpful. Talked us through everything and answered all of our questions thoroughly. Will definitely be going back through them directly. Easiest rental I've ever experienced.

second time I rent with drivalia, it was always easy, staff was really nice