DrinkSupermarket.com Reviews 

45,701
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the ordering process easy and appreciated the excellent prices. People frequently highlighted the impressively quick and reliable delivery, with items often arriving well-packaged and secure. Consumers were pleased with the wide range of difficult-to-find products and consistently praised the great service. However, some customers noted significant delivery issues, including damaged, delayed, or misdirected parcels. Several reported receiving incorrect or missing items, or products with torn labels and poor packaging. Complaints also arose regarding unconfirmed or untracked orders and difficulties resolving customer service issues.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast and reliable... See more

Product

Clients share ambiguous opinions on product, with some reviewers appreciating the great range and selection... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues such as orders not... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction, citing great... See more

Price

People report ambiguous experiences with price, with some reviewers finding prices to be fair, good, or even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered wine and fizz in bulk from DrinkSupermarket.com for our wedding, and the whole experience was excellent. The prices were great, the ordering process was easy, and delivery was impressivel... See more

Rated 5 out of 5 stars

Two orders placed and delivered next day by FedEx courier. Packaging excellent. Very happy with the order and service. Couldn't find the product anywhere else. Emails from company and courier througho... See more

Rated 5 out of 5 stars

No issues with order, found the product I needed for a present on their website, a product I couldn’t get in any retail stores near me. Delivered well packed / secure

Rated 5 out of 5 stars

Always reliable and fast delivery (although you do pay for it!). Well packaged bottles and reasonable price. Have used them many times and will continue to in future.


Company details

  1. Alcohol Store
  2. Alcoholic Beverage Wholesaler
  3. Beer Store
  4. Beverage Distributor
  5. Liquor Store
  6. Wine Store

Written by the company

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

46K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(45,701)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great shop to deal with

Great shop to deal with, an endless choice of drinks of just about anything you can think of. Very easy to find your way around the shop, quick dispatch and delivery time!. Bottles arrived in tip top condition and were really well packed, very happy

1 July 2025
Rated 1 out of 5 stars

I was sent the wrong bottle of drink…

I was sent the wrong bottle of drink twice. The first time I except mistakes get made and it was handled smoothly but waiting all day again for the second delivery to also be wrong is ridiculous

7 July 2025
DrinkSupermarket.com logo

Reply from DrinkSupermarket.com

Thank you for your review. We do apologise for the issue you faced and believe our customer support team resolved the matter.

Rated 5 out of 5 stars

Great service

Great service
Apart from Yodel letting them down and not delivering on time!
However drink supermarket refunded me my delivery straight away without delay

10 July 2025
Rated 1 out of 5 stars

The worst packed case of wine ever

First order - 12 bottles of wine. Sent in ridiculously large box, with negligible packing, so bottles lying down, or angle. Defies belief none broken.
Suggested the least they should do is refund the charge for delivery - instead they offered 5% off next order. There will be no next order

17 July 2025
Unprompted review
DrinkSupermarket.com logo

Reply from DrinkSupermarket.com

Thank you for your review. Our customer support team has resolved your enquiry.

Rated 1 out of 5 stars

Shocking service awful customer service

Shocking service l, rang 3 times and I was assured my order was in its way, despite Yodel stating awaiting from supplier, they n the 5 th working day I got an email stating refunded as I hadn’t received it!! Turns out the order never left the company someone from the company confirmed this was n the day they assured it was going to be delivered! Wouldn’t use them again due to the poor customer service, the gentleman I spoke to was rude the girl who confirmed refund was the most helpful one!

9 July 2025
Rated 1 out of 5 stars

They take money and never deliver

I paid for 2 bottle of Soplica, next day delivery.
3 days have passed now, it was not delivered to me. Yodel gave it to the wrong address and can't tell me where it is. So Effectively I've had my money stolen by DrinkSupermarket and/or Yodel. I paid them to receive nothing and nothing seems to be done

Reply to the below:
I will happily show you the invoice with £7.95 for next day delivery.
I asked for the geobtag information as was never given it (happy to share the email trail with your customer service) and the picture of the delivery was not my front door)
I have already spoken to you customer service via email and had no help except for "check with your neighbours" which I have done and still no resolution.

8 July 2025
DrinkSupermarket.com logo

Reply from DrinkSupermarket.com

Thank you for your review. Some of the information in your review doesn't match what you ordered. You ordered more than 2 bottles and selected standard delivery (not next day). According to tracking information the goods were delivered (with a GPS scan location) to your address and in tact, along with an image of the delivery. If you require any support then reach out to our customer support team.

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