Drinks&Co ES Reviews 845

Lovely shopping experience . I can recommend this store . I will shop here again .

One of the worst buyer experience ever!
Wrong delivered products. Return label took 6 days to be send to me. Promised when return was registered at DHL they would ship the correct products. This did not happen and after 5 days of the return and receipt of the return, nothing has been shipped out. The action is again with me to get this moving.

Advice; DO NOT BUY HERE!

Excellent quality wines at good prices with great delivery. Excellent and helpful service. Highly recommended!

I ordered a very expensive bottle of wine from this company ( 100 euros ). The wine arrived 1 week late, and when we tried to open the wine the cork was green and mouldy. After eventually taking the cork out of the wine there was a bad smell from the wine and was a thick milky colour.

After contacting Drinks&Co they said that they can not help me, they work with 200 companies around Europe and I need to contact the bodega where the wine came from directly. They also said that the wine is a collectors wine and they can not guarantee that it will be ok.

I spoke with them again and mentioned that at no stage have I made a order to the bodega directly, my order as made through Drinks&co so it should be down to them to reclaim my money. I also sent them pictures of the wine and of their website, as at no stage does it mention on their website that this wine is for collectors.

After all this they now ignore contact from me and the bodega also will not do anything as the wine was ordered through Drinks&co, so I have now lost 100 euros.

A terrible company with terrible service. Do not use them and have the same issues as I did.

Very trustworthy.
One the bottles was going to be delayed to a point where I longer needed it, so they immediately refunded me.

Great experience.

Very easy to use website. Prompt Speedy delivery. Only downside is that i ordered Habla De Ti 2017 but was sent 2018. Whilst the 2018 was good, the year 2017 was obviously of a better harvest of grapes

Fast delivery. Nice to buy from Uvinum 😀

Very good, good support

I usually order through other websites in France and always had good experiences.
I decided to go through them as I was looking for a specific producer. Ordered a magnum which I paid 130€, it arrived leaking from the neck. I assumed it was stored at the vertical for too long...
Anyhow, bottle is of coursed ruined.
When contacted I received a 12€ refund proposition by the supplying shop (not the online distributor). I didn't accept obviously...
Uvinum/Drinks&Co do not work with trustworthy supplier and do not take responsibility in case of a failure in their sale process.
To me those are very good reason to avoid this website altogether.
You have been warned!

I ordered 12 bottles, I got 8, but not the wine I ordered on the website!! They confirmed 12 bottles of another year and a different quality! Now I have 8 bottles I never wanted!! Crazy but true!! This portal with this business model doesn‘t work!! No recommodation! Use other portals to buy wine! Madrid is to far away to make business with it!! Never again!!

I ordered 2 bottles, a Roc de Cambes 2012 and a Roc de Cambes 2015. I got 1 Roc de Cambes 2012. which is ok, but I also got a Domain de Cambes 2015. The Domain de Cambes is the second wine of the house and much cheaper than the Roc de Cambes. They do not admit they made a mistake. So I paid around 20€ to much for the wine. So check the image of the bottles very carefully before you order. Or check the vendor of the bottles and order directly on their website.

The worst!
I bought 3 bottles of a wine that just won an award from wine spectator, the product was available but eventually they informed me it was out of stock. They deliberately didn't ship it to sell it in the future for a higher price.

Ordered 24 bottles Portugese heredade Sao Miguel Alentejano red 2017. Instead 2018 vintage was delivered, WITHOUT prior information. Univum said this is normal procedure. Not for me though. Will not order from them again.

I got a couple of bottles of wine for a birthday and I received them before expected.
Everything good.

Poor delivery management through DHL. Complete ignorance of the fact that they chose DHL and total failure to support a customer.

And now the miserable customer srvices tell me I need to sort this out with DHL.
I paid unvinium and I am in contract with them not DHL
What a bunch of wasters.
For the record ( delivery detail from Unvinium and DHL do not match)

This is the second time I have had to travel 30 odd miles to show this to DHL and cannot have my delivery because of the miss-match. Yet I have requested delivery to a safe place/ not as DHL claim that Unvinium require a signature.
Unvinium customer services are unhelpful. If they do nor respond I will publish their mails here. (4 days from 02/06/19)

Ordered some Spanish Brandy which I wanted for a birthday present, pleasantly surprised that it arrived on time, well packed and in perfect condition - well impressed..... until, I got the bill on my credit card, which although advertised in Sterling and paid for in Sterling, was charged and extra 2.5% on top for a 'non-sterling transaction fee' which according to the bank was levied by the supplier - very disappointed, the brandy was expensive compared to ship prices, but I felt worth it to get it in the UK, but this extra unexpected charge is disappointing - not this if you are buying from the UK

Ordered a dozen bottles of decent red and received 11. No reply to multiple emails and never any answer on the phone.

I do not recommend that anyone buys from the company.

I ordered a bottle, which got broken in transit. Uvinum ignored all my emails and requests. They are unreliable and the customer service is really bad, I have had no compensation or anything.