Drift Innovation  Reviews 

I have 4 Drift cameras and liked them all. Too bad they discontinued the Compass camera. On my 69th birthday, I was almost hit by a car. I stepped off a curb to cross an intersection. Something was not quite right--I heard a small sound. I hesitated. That hesitation kept me alive/out of the hospital. A white Nissan Armada (surprised at how quiet it was) came from behind right to make a left turn in front of me, missing me by inches. The whole incident was caught on the Compass camera. Well, anyway, I needed some lanyards for the Compass (and its replacement cameras--OnReal from Amazon). Why lanyards? A little anecdote to explain why I like the lanyard. When I first got the Compass camera, I attached it magnetically to the mount on one of my pack straps. We were out walking the dog in the woods. I must have bent over to pick up dog poop in a plastic bag, and while doing so, brushed the camera off the mount. I did not notice I had lost the camera until I got home. Whoa! That was a $100 camera. Luckily, the next day, we walked the same route and I scanned the side of the trail very carefully, And there it was! Since then, I have always used the lanyard and the magnetic mount together. Works great! Ollie was great in helping me get 2 more lanyards for my body cameras. Gratis, too. Thanks, Ollie!

All in all, Ollie got a new unit replacing a 3+ mo. old totally dead Ghost X to me. I did have to pay $11 postage to return old unit as per the warranty. It took about 1 month of e-mails, return and replacement to accrue. If they get that bugs fixed on these units for reliability this camera would be at the top for its features and price. With its looping ability and lens adjustment makes it a winner. Just hope there able the fix them from cr0king... E

Ollie was very helpful,speedy & comprehensive trying to sort a problem with my new Drift stealth X.
Good tec support 👍

Dell.

Excellent customer support from Ollie. I had a technical issue with one of the accessories that came with my camera and he sorted it out quickly and efficiently. Thank you Ollie.

Tech service from ollie was excellent and very helpful.

Really impressed with Ollie's customer support. I had some technical issues with the Drift cameras and he sorted them out quickly and efficiently. Thanks Ollie.

Top rate service from the tech guy at Drift. The cameras came with a lot of accessories and it was good to have someone walk me through it all. Fast, friendly and efficient.

Ollie and the team at drift have been truly fantastic after my drift ghost x malfunctioned.
The warranty service has been second to none, it’s been personal and speedy and I have been made to feel like a valued customer who has been the focus of getting this problem sorted.
Other companies take note. Will definitely recommend Drift to family and friends.

Wow, what a great service. Never have I ever had the level of dedicated service from any other company. Ollie was quick and thorough replying to my enquiry and supplied me with what I needed. Cannot thank Ollie enough and he and Drift will get plenty of mentions in my vlogs as I travel through Europe. Thank you Ollie, you are a star.
Kev Bond

I have had a few Drift cameras over the years and the new XL has done everything i needed it too and at an amazing price! it is fully waterproof with no need for a case which is spot on for commuting in english weather :) The external microphone and power input is a nice touch and works very well, I have recently been on the receiving end of some absolutely first class customer service from Ollie who if hasnt had a pay review definitely deserves one, he was very helpful and i hope is recognised as an asset to the company, well done to the team
One happy repeat customer here :)

I was going to upgrade my ghost s to the XL, I have 2 of them and haven’t had any major issues. However since doing some homework and reading the reviews on the XLs I don’t think I will bother.

I have decided on the C5 INNOVV camera’s and the K2s. As good as the drift product’s , and the after service is second to none ,there’s a phone number , they respond to your Emails within a couple of hours
highly recommend, unlike drift.

When I received my Ghost 4K, I literally couldn't remove it from the waterproof case. I eventually received a response from Barney at Drift who told me to return it and then they'd send a replacement however I later found that I had to incur the cost. Approx 2 months later, I was having issues with BOTH the supplied battery and the extended life battery. Again after weeks of continuous emails and on speaking with Ollie, I returned both to them at my own cost. Now I am again having issues with the batteries, and it is taking a ridiculous amount of time to be resolved. Their customer service is a joke, and the product is continually having issues. Do not buy from these people!!!!!

Fantastic Support. Had a few issues understanding how to connect and to my iPhone and after a few emails I am now fully connected and filming on the tracks. A+ for the help from their support team!

Been using Drift cameras for a number of years now, and wouldn't use anything else. Have always had good interactions with customer support, and been pleased with the service when purchasing from their online store.

If you're going to buy from them, pay with Paypa!!!

You don't buy Drift cams expecting them to be the best of the bunch, you buy them because the form-factor and battery life makes them useful for cycling and motorcycling. Image quality (on anything other than the 4K) is just good enough to make out a number plate in daylight, but that's about it.

Where they fail spectacularly is at customer service!

Ordered their new 'universal action cam adaptor' two weeks ago which doesn't fit any of my many genuine GoPro mounts or even most of my aftermarket copies. Pretty far from 'universal'. I've now had two weeks of delays and excuses from Drift's customer services, where they repeatedly ignore my stated desire to reject the goods as unfit for purpose under the Consumer Rights Act 2015.

Again, if you're going to buy from them, pay with Paypa!!!

Thankfully I paid via Paypal, so can get them to refund my costs rather than having to start writing letters and refer them to Consumer Direct for the sake of £20.

And finally, if you're going to buy from them, pay with Paypa!!!

A reasonable camera let down by the fact that the company admits that to provide adequate waterproofing, an additional case should be purchased. It's a shame because you'd have thought a camera designed to work on a motorcyclist's helmet and/or handlebars could withstand a little rain at speed (this is where they specifically recommend the case).
Furthermore, the case itself had a very limited lifespan and needed replacing. At £24.99 per case, it'll become an expensive "consumable".

Got given a ghost x camera as a present to film my cycle to work, within a few months the battery had completely died: it would charge to full charge in 8 hours but it read 1/4 charged, this lasted for less than 20 mins of filming (they claim 5 hours). After a month of emails not being replied to they finally replied and said they'd take a look at it. Once sorting the returns info they then told me I'd have to pay to return their faulty product. Shocking and rude customer service- will not be using again!

Not good. Faulty camera, bought direct from Drift Innovation. Refusing to refund even tho i notified them well within 14 day's, and it can take over a week to get an email reply. Terrible customer service.

I have recently purchased a Drift Ghost X Camera and have had to rest the date twice in less than a month

Drift advise me that if you change the battery then you have to reset the date I was amazed and would advise people to look at other alternatives as it is not the easiest process and whilst doing it at home in good light with a magnifying glass is not to bad trying to read the small 1.5cm screen square in the street at night will not be fun just to reset the battery

The Ghost X which we bought for £130 is faulty and keeps cutting out and turning itself off. When we requested a refund the customer service rep (which is only available on email and is slow) was unwilling and told us out its out of the 14 days he could not do it. This is breech of contract on their part as the goods are faulty. He is insisting on us trying new memory cards and updating the software when its clearly not fit for purpose. They even refused to cover the cost of carriage which is legally down to them to reimburse. Awful, stressful, unlawful experience. Still on-going.