Dreamstime Reviews 

2,358
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 314 reviews, reviewers had a great experience with this company. Customers frequently praise the platform for its highly user-friendly interface, smooth website navigation, and a remarkably wide variety of amazing illustrations and photos. People also praise the exceptional customer service, noting that support agents always respond quickly and resolve billing or account problems very efficiently for everyone. Some people were dissatisfied with unexpected credit card charges and the confusing conditions of the promotional free trial, noting that the included preview images featured heavy watermarks. Reviewers additionally mentioned that certain practical features like account deletion, password setup, and the contributor upload process can sometimes feel overly complicated and quite frustrating.

What people talk about most

Website

Customers consistently note ambiguous experiences with the website. While some consumers report that the... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the website is intuitive, easy to... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. While... See more

Payment

People report ambiguous experiences with payment, highlighting mixed interactions with billing and... See more

Customer service

Consumers find customer service to be positive, highlighting exceptional experiences, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good pics, but not easy to get hold of artist to give him/her credit. Not even in ones I've downloaded. That should be easily fixed. Sent email about this, sorry but easier instructions or help to not... See more

Rated 4 out of 5 stars

I have only one complaint. Last year they deleted one of my most popular images that had been up on their site for years without saying a word. I uploaded it again. That one was also deleted so I wrot... See more

Company replied

Rated 4 out of 5 stars

From a creator's standpoint, the earnings and provisions are decent, the site has easy-to-use functions and is very overlookable. However on the downside, there is still no possibility to arrange i... See more

Company replied

Rated 4 out of 5 stars

Overall, I like almost everything. Fast verification, fast payouts, user-friendly website. I don't like that you have to upload the additional vector file separately, which takes a lot of time. And... See more

Company replied


Company details

  1. Online Marketplace
  2. Photography Service

Written by the company

Stock photography community providing high quality stock photos and stock images. Free photos added weekly.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(2,358)

349 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is THE Best image site!

I've tried an enormous number of image sites over the years, but since I discovered Dreamstime in 2018, the others have gone to the wayside! Dreamstime has the most amazing images, is so easy to use, and is cost effective to use. It is my go-to image site, and I cannot say enough good things about it! I am so grateful to have discovered it.

20 February 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 5 out of 5 stars

It was amazing how Gladys was able to…

It was amazing how Gladys was able to find the email we used to purchase these images, since a private email was used for the account instead of a company email. Great job!

19 February 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 5 out of 5 stars

My long-term collaboration with…

My long-term collaboration with Dreamstime has allowed me to share my work with a global audience and develop as an illustrator. Thank you for the trust and stable partnership.

19 February 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 5 out of 5 stars

I love you all

I love you all. It is so easy to find the pictures I need for the event. I have been a customer for a long time.

17 February 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 5 out of 5 stars

Dreamstime gives my "Companion" newsletter zip!

I publish a monthly newsletter called "Companion" for friends and family, and wow! Do I look like a pro. I have no website. Just a mailing list. Thanks to your beautiful and wide variety of photos, drawings, cartoons, graphic art... It's all very uptown for a small endeavor but it gives my memoir-style communication polish. Thanks for this service!

1 February 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 1 out of 5 stars

Could not be worse

Could not be worse. I bot a pic but I couldn’t download it. The system said I had to fill a form with my details but a field in the form was not accessible. I mailed 2 times the assistance without a reply. On top of this the site works badly. Stay away.

14 February 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Hi Massimo

I am sorry you encountered troubles.
Please drop us a mail reviews@dreamstime.com so we can take a closer look at this situation so we can make it right.

Rated 5 out of 5 stars

User Friendly

As a conributor I find this a very user friendly site and a great place to sell my illustrations.

13 February 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

thank you for your review

Rated 5 out of 5 stars

High Quality Pictures Never Disappoint

I mainly download pictures for design. Making cards and other gift type graphics. I also use them for creating ads for services. The pictures are always high quality and I appreciate the photographers who take such stunning shots!

30 January 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 5 out of 5 stars

Satisfaction

I am happy to have a place where the public can see the images I shoot in addition to my website, and furnish images that can be used for publication, etc.

10 February 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 5 out of 5 stars

I used Dreamstime some time

I used Dreamstime some time, and then I wanted to cancel it, but I somehow actually dentally downloaded a new image, which triggered a new month of payment. I contacted customer service and received a very quick and personal feedback. My issue was finally resolved and I’m really happy about the way they treat their customers - it’s pretty rare nowadays!
*****

6 February 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 5 out of 5 stars

It is a great company

It is a great company, and I am a contributor, and their review process is fair. I have also used their designs in my marketing, and they are high-quality and available in unique concepts.

9 February 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 1 out of 5 stars

Stay away...

They tell you you get 15 downloads for free, ask you to leave your credit card info, adress, phone number and then when you leave them all that and you finally go to the picture you want to download, you find out that the only pictures format you can download for free is with watermark and then they ask you to buy another subscription plan for $25. Long story short - I did't finish the job, I couldn't really use a picture with watermark for anything and I spent my precious time.

6 February 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Hi Sara,

Thank you for your feedback. I'm sorry to hear about your experience.

We strive to clearly communicate the details of our free trial, including the presence of watermarked images. I apologize if this wasn't apparent, and we'll continue to improve clarity for our users.

Please reach out to our support team if you'd like further assistance or have any questions. We're here to help and appreciate your input.

Best regards,
The Dreamstime team

Rated 5 out of 5 stars

The database

The database or programme is comprehensive, with very detailed medical illustrations and photos. I have not used the videos yet, but I believe the quality should be the same.

22 December 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

It sounds like you’ve found a great resource with detailed medical illustrations and photos. If the videos match the quality of the images, you’re likely in for a valuable experience. If you ever have specific needs or questions about the resource, feel free to ask!

Rated 1 out of 5 stars

Misleading ‘free trial’ no matter how you justify it!

I'm giving one star and ensuring others read this and the many other reviews about the 'free trial'

Signed up to Dreamstime’s advertised free trial, which stated I would get 15 images for 1 week, with £25 off, making it £0 for those 15 images.

What was not made clear is that the images available during this ‘free trial’ are still watermarked. That means they're not actually usable for any real project, which defeats the purpose of a trial if you are trying to test images in real designs or content.

To access non-watermarked images, you still need to move into a paid subscription. So in reality, the trial feels should be called '15 image watermarked preview' of the library rather than a genuine opportunity to download and use images for free.

Why does this matter??? In order to access this trial, I had to provide full personal and credit card details. If someone decides not to continue, the company still holds all of that sensitive information, even though the ‘free’ offer did not deliver what I feel most people would reasonably expect.

Overall, this felt misleading and not transparent. I would advise others to be careful.

29 January 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for taking the time to share your experience. We genuinely appreciate feedback like this, even when it’s critical, as it helps us understand where expectations may not have been met.

We’re sorry to hear that the free trial did not work the way you expected. To clarify, the purpose of our trial is to allow users to explore the Dreamstime library, test search functionality, and preview images before committing to a paid plan. During the trial period, images are provided with watermarks so users can evaluate suitability before licensing them for final use. We understand, however, that this distinction may not have been clear enough at the point of sign-up.

Your point about transparency is important. While the trial terms are outlined on our website, we recognize that the wording may lead some users to reasonably expect fully usable, non-watermarked downloads. We are actively reviewing how this information is presented to ensure it is clearer and sets accurate expectations from the start.

Regarding payment details, these are requested during sign-up to allow a seamless transition should a user choose to continue, but no charges are made during the trial period. We take data protection seriously, and all personal and payment information is handled in accordance with strict security and privacy standards.

I have personally made sure your payment details have been removed from our system(s). Please write at reviews@dreamstime.com so we can sort this out.

We’re sorry that this experience left you feeling misled — that’s never our intention. If you’d like, our support team would be happy to review your account or discuss available options. Thank you again for raising these concerns and helping us improve.

Rated 5 out of 5 stars

My experience with Dreamstime was awesome!

My experience with Dreamstime was awesome! I had an issue which was due to my inexperience and a gentleman called Tom helped me with it within 24hrs, and I live in Australia.
Great Company!
Thanks Team
Vikki :)

29 January 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!
Tom is an absolute rock star in customer service!

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