Dreamstime Reviews 

2,342
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 315 reviews, reviewers had a great experience with this company. Customers frequently highlight the platform's user-friendly nature, finding it easy to navigate and upload content. Many people appreciate the exceptional customer service, noting the team's responsiveness, helpfulness, and quick resolution of issues. The wide variety and quality of images are also praised, making it a valuable resource. However, some people mentioned dissatisfaction with the payment system, citing low payouts and unexpected charges after cancellation. The "free trial" also caused frustration for some, as it often provided only watermarked images.

What people talk about most

Website

Users describe ambiguous interactions with the website, with some finding the platform user-friendly, easy to... See more

User experience

People report positive experiences with user experience, highlighting the platform's ease of use and... See more

Product

Clients share ambiguous opinions on product, with some reviewers praising the high quality and extensive... See more

Payment

Reviewers mention negative feedback about payment, with many expressing frustration over unexpected charges... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the exceptional and outstanding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have only one complaint. Last year they deleted one of my most popular images that had been up on their site for years without saying a word. I uploaded it again. That one was also deleted so I wrot... See more

Company replied

Rated 4 out of 5 stars

From a creator's standpoint, the earnings and provisions are decent, the site has easy-to-use functions and is very overlookable. However on the downside, there is still no possibility to arrange i... See more

Company replied

Rated 4 out of 5 stars

Overall, I like almost everything. Fast verification, fast payouts, user-friendly website. I don't like that you have to upload the additional vector file separately, which takes a lot of time. And... See more

Company replied

Rated 3 out of 5 stars

Payout are too low. almost all are .35 cents and a larger payout is rare. I sell a larger volume on Adobe and average around .65 per pay out. The ease of uploading and the lack or rejection's is the o... See more

Company replied


Company details

  1. Online Marketplace
  2. Photography Service

Written by the company

Stock photography community providing high quality stock photos and stock images. Free photos added weekly.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.7

All reviews

(2,342)

350 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with high-quality resources

I had a very positive experience using this platform. The website is easy to navigate, and the content is well-organized, making it simple to find exactly what I need. The quality of the resources is excellent, and everything feels professional and reliable.

What stood out most was the wide variety of options available and how quickly I could access and download what I was looking for. The overall user experience is smooth, and the service delivers exactly what it promises.

I would definitely recommend this to others who are looking for high-quality and convenient solutions. Keep up the great work!

1 April 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 5 out of 5 stars

Dreamstime has many unique photographers

Dreamstime has photographers of every nationality, interest, and experience level. Images are the result of considered personal curation along with the joy of sharing creative insights.

13 April 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review!

Rated 1 out of 5 stars

I was wrongly CHARGED for a FREE trial

GOT CHARGED for a FREE trial, EVEN THOUGH I CANCELLED WELL BEFORE THE EXPIRY DATE (three days prior to expiry). Reason being due to unexpected urgent life matters coming up, I wasn’t in a position to use any of the images at that time.

After disabling auto renewal I even received an email to resubscribe or lose the benefits. But when I logged in today AUTO RENEWAL was still OFF, somehow the SUBSCRIPTION still RENEWED and I got charged for something I explicitly cancelled. It seems several other uses have this issue too at this time. I also saw no mention of such a charge in the terms of service, and cancelled auto renewal under the "Payment Profiles" page as mentioned in their TOS (so this might most likely be a bug with the website)

I have not used the new subscription and it remains untouched. I’ve already contacted support via both the platform and email to the reviews address, and I’m currently waiting for a response.

Would really appreciate some assistance to resolve this issue. I will change this review and rating accordingly as any new updates arise.

10 April 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

We're truly sorry for the inconvenience you've experienced. It seems there may have been a technical issue with the cancellation process. We understand how frustrating this must be, especially amidst urgent life matters. Our support team is actively looking into your case to ensure it’s resolved quickly.
Pleae contact us at reviews@dreamstime.com so we can manage this situation.
Please rest assured that we are committed to addressing this and providing you with a refund. We'll prioritize your request and keep you updated via email. We appreciate your patience and feedback, which helps us improve our services. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

I signed up for a free trial

I signed up for a free trial, couldn't download any photos without watermarks and so immediately cancelled the trial and stopped autopayments.

I'm unsure how but the website has now taken £22 from my card. Feels like a scam to me...

10 April 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

We're sorry to hear about your experience. The free trial does have certain limitations, like watermarked images, to give you a preview of our offerings. It’s concerning to hear about the unauthorized charge, and we want to resolve this for you swiftly.

Please reach out to reviews@dreamstime.com so we can investigate the issue and process a refund. Your feedback is important to us, and we're committed to ensuring your satisfaction. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Scammy practice

Free trial only lets you download images with watermarks - which is absolutely useless to anyone! I cancelled right away and they had the audacity to charge my credit card a week later for the renewal. This is bordering scam.

10 April 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

We're sorry for the frustration you've experienced. The intention of the free trial, even with watermarked images, is to provide an overview of our library. However, an unexpected charge is not acceptable, and we want to make things right.

Please contact our customer support team directly so we can review your account and issue a refund promptly. Thank you for your feedback—we're committed to improving our services.

Rated 2 out of 5 stars

I need help please

I need help please. I subscribed to your service for a personal project (wanted to have aspen trees etched onto a shower door) I downloaded my image in two resolutions and saved them but they won't open.
Then since I hadn't resolved the issue kept my subscription another month and downloaded some other images for fun since I already paid for them--I cancelled my subscription April 3 and added the $.99 a month so I can still access my lightbox when I decide what to do with these images and got charged on April 4 for both the $25 and $.99 monthly charges. Can you take off the $25 and help me with how to open my original two downloads please?

4 April 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Hi, Jilly

Please contact us at reviews@dreamstime.com so we can manage this situation, please.

Rated 1 out of 5 stars

You tricked me with 15 free photos and…

You tricked me with 15 free photos and then charged me.

6 April 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

We're sorry for any confusion with the trial. It seems there may have been an upgrade during your free trial period. Please contact our customer support team so we can review your account and assist with a resolution. We appreciate your feedback and are here to help.

LE: I can see my colleagues already refunded you for the upgrade in the free trial, please update your review accordingly.

Rated 1 out of 5 stars

Scammy website practices

As other people also mentioned in their reviews, I've started my "free trial" only to find out that the images you are supposed to be able to download for free, are watermarked. I downloaded an "upgraded" version which I thought was covered by the "free trial" and the website charged me £23 (for one picture!). I contacted them via e-mail and as you can predict - they haven't replied.

27 March 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

I'm really sorry to hear about your experience. We strive to provide clear information about our trial and charges, and it seems like there might have been some confusion. Please reach out to us directly at reviews@dremastime.com , and we'll do our best to resolve this issue promptly. Your feedback is invaluable in helping us improve our services. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Fraudulent advertising.

Fraudulent advertising. The Opt in with the 15 images promo is pure scam, nothing is free. They lock the access behind a mandatory register first (I could understand that) however, once this data is given the condition to unlock changes asking the user to input credit card data, under the dark condition of a contract where there will be a charge monthly which then the user I guess will need more than 5 step to find how to cancel and some more to be able to do it.
So at this point they got your email, name and bank data for nothing. Garbage misleading content with watermarks.
Dreamstime.com is a painful site to interact with, and for the most part is due to how their marketing funneling consists in a vulgar cheap customer IQ pummeling.
If I had to guess what is Dreamstime.com targeting as their ideal lead, the first idea to pop into my head would be the most clueless vulnerable human being, animal or actionable thing able to put credit card data may be either, "the more uneducated the subject is, the better" or the whole digital divide old people,I mean, just lowlife scammers.

21 March 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

I'm really sorry to hear about your experience. Our aim is to provide a transparent and straightforward service, and it seems we've fallen short in this instance. We appreciate your feedback and would like to address any concerns you have. Please contact us directly at reviews@dreamstime.com so we can assist you further and work towards a resolution. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Dead agency, Worst microstock website

With more than 9000 files, including 7500+ videos, 0 sales in last 7 months. I doubted if they are stealing sales and earnings.
How come 0 sales in 7 months with those many number of files??

And customer support not responding to any mails, which shows the website is dead or they doing fraud

20 March 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Hello Devendar Reddy


Thank you for your feedback. We’re one of the largest stock photo agencies, and our goal is to assist all contributors in achieving success on our platform. It's unusual for an account with such a large portfolio to have zero sales over several months.

Please email us directly at REVIEWS@DREAMSTIME.COM with your account details so we can investigate this matter closely. Your success is important to us, and we're committed to resolving this issue.

We appreciate your patience and cooperation.

Best regards,

Dreamstime Customer Support Team

Rated 1 out of 5 stars

SCAM

Do NOT use these services. I’ll tell you exactly what they did to me.

First I saw an image I wanted. It said it was free to download, but I had to enter my card details first. I thought fine, whatever, if it’s free.

Then I go to actually download the image and suddenly it says I have to pay for it. So I couldn’t even get the image I came for. Total waste of time.

After that I tried to unsubscribe or remove my card, and there is literally no clear option to do it. I looked everywhere.

I did find a “turn off auto-renew” button, so I clicked that thinking it would cancel anything connected to my card.

Then later I check my bank transactions and see they’ve taken $32 from me.

I’ve sent multiple support messages and they’re barely responding, extremely slow, and honestly I doubt I’ll even get my money back.

I would NOT recommend this service to anyone unless you enjoy getting messed around and having your money taken.

They push you to link your card first. Then they make it confusing to remove it or cancel anything. Then they charge you, and the refund process is slow, frustrating and a huge waste of time.

Feels like they just take people’s money and hope you give up trying to get it back.

9 March 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Hi Sean,

We’re sorry to hear about your experience and appreciate you bringing this to our attention. We strive to make our processes clear and straightforward, and it sounds like we’ve fallen short here.

Please reach out to us directly at reviews@dreamstime.com so we can resolve this issue promptly. Our team is committed to assisting you and ensuring you get a satisfactory outcome.

Thank you for your patience, and we hope to make this right for you.

Best regards,
Dreamstime team

Feel free to customize this message as needed!

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