Dreams Reviews 

Absolutely outstanding service in the Doncaster store today. We were served by Haydn who was amazing. Immediately offered to let us browse without being harassed but as soon as we did require assistance the service was top notch. Each given a coffee and was made to feel right at home. Could not fault the service offered by Haydn and would recommend the shop to anyone.

Diane the sales assistant was so warm and welcoming, as well as being patient and extremely knowledgeable.

Jayne from Stockton with great service showing me all kinds of options and finding the right one for my price range and comfort

Paul was very helpful and had all the info about the bed and mattress we wanted. A definite bonus to dreams.

Amanda served us exceptionally well at the Team Valley, Gateshead, such a lovely lady. She offered us a drink, and a pillow to check the mattresses. She was first class in her approach and very welcoming. Thankyou Amanda for being a dream! :-)

We were happy with Dreams right up until our mattress delivery was cancelled.
This was because of a ‘computer glitch’ which mistakenly told the staff member at the shop that our mattress was in stock when in fact it hadn’t even been made.
Customer service couldn’t tell us when our mattress would be delivered so we cancelled our order on August 6th.
So far our refund has not been processed and I am now on the phone to my credit card company to dispute the payment.
On a positive note, we did go to a local bed shop and received our order within the week. Should have gone there first.

I had a very positive experience at the Isle of Wight Dreams store. The staff were very friendly, and gave me great advice. They also made me feel very welcome in the store. I would be more than happy to return.

Shannon from Portsmouth was e trebly helpful in making our choices. Excellent service and nice cup of coffee

Dennis was really helpful and very knowledgeable

Karen (Blyth store) was lovely and very helpful. Did not follow us round the shop and badger us, which made us able to look properly and make decisions without the pressure

Mahek in the Bath showroom was very knowledgeable, helpful and patient showing me all options after the instore diagnostic suggestions of recommended types of bed.

My initial contact with the branch at Metro centre was first class.
The staff member spent a long time showing me the mattresses and showed me the cheapest one the machine had chose as suitable first but I decided to go for a more expensive one. There was no pressure to buy the more expensive one.
I completed the paperwork took out the finance and arranged delivery for today (Monday 17th) and was told I would receive 2 hour delivery slot on the Saturday .

From that point it went downhill.
I received a confirmation text on Thursday telling me I would get a 2 hour slot by text the day before delivery (not the Saturday).
I didn't receive the text so tried to contact them but customer services don't open till 10am on Monday.

Eventually I spoke to customer services after initially getting a recorded nessage saying that - due to a high volume of calls they weren't accepting calls and that somone would ring me back but the wait time was about 90 min because of this i had to cancel work for the day and as a self employed dog walker I had to cancel the clients booked in
The advisor said the mattress was not down for delivery today despite me having an order stating delivery date 17th August and told me there had been a technical issue because I had taken out finance and delivery was re-arranged for 27th.
I have just had an email contradicting what the advisor told me. The email apologised for cancelling delivery today but that their supplier was unable to gain access to the warehouse.
To be fair I have been given a goodwill payment of £150 but that doesn't help my clients who's dogs I had to cancel.
Because of the error over delivery it's made me wonder if the rest of the paperwork has been done correctly.
I purchased a £150;pillow and also got a free pillow/mattress protector. Because the new system was fully implemented it had to go through as a cash transaction and then be taken off the finance which i'm hoping has been done correctly.
This is my first time purchasing a mattress with Dreams and it will be my last.

UPDATE
The 27th has now been cancelled and has been rearranged for 10th September, the excuse is now the mattress is not available.
I have had 3 different excuses in 4 hours.
If anyone is thinking about using this company don't bother, they take orders for items not available and lie.

Do not bother!!! Ordered a mattress due to be delivered weeks ago. I was told to make sure im home for the delivery date so booked it off work. Had a text few days before saying my delivery will arrive Monday. Monday comes and hadn't received another text about my 2hour slot. I phone but 90 minute wait so im told I have to go online chat which I was then waiting for another 2 hours to be told my mattress is not in stock and next delivery date is 14th September, which is a month away!!!

Absolutely disgraceful.

UPDATED - STILL NO RESOLUTION 3 DAYS LATER DISPITE BELOW MESSAGE! WARNING! Cancelled my order at last minute. Lied about why. Cant speak to anyone at customer service as they only do call backs. Left without a bed or answers?!

Excellent service, we were greeted by Steve (Stephen) who pleasantly offered to help with the device that helps you choose a mattress suited to you. He then offered us water and took us to see which mattresses would suit our budget. All the time being incredibly helpful and sorting us out on offers.

Very satisfied with my visit here in Leicester today

First visited Dreams in Bury St Edmunds 25th July and was helped by (I think) Ryan. He was very helpful, friendly and professional - I used the “scientific” bed and he showed me the sort of mattress I should look at. Just the right amount of help with no pressure.
Went back a couple of weeks later and was helped by (I think) Nathan. Again the same level of help, friendliness and professionalism with no pressure. He also makes an excellent cup of tea!
A lovely atmosphere in store. Can’t rate them highly enough.

I give it .⭐⭐⭐⭐⭐

I had a fantastic experience at Dreams Coventry. The store was clean, tidy and very welcoming, with a great range of beds, mattresses and bedroom furniture.

There are some excellent clearance offers available at really good prices, and the Sleepmatch machine is definitely worth trying. It makes choosing the right mattress much easier and takes away a lot of the guesswork.

The staff were friendly, helpful and very knowledgeable without putting any pressure on us. Overall, a brilliant shopping experience and I would happily recommend Dreams Coventry to anyone looking for a new bed or mattress.

Going in to dreams was an enjoyable experience. The products are high-quality and staff are approachable and well mannered. Would go back again and recommend to family

The young lady in the store was very friendly, helpful and efficient.
The order was delivered quickly.
The item was just what we wanted

Popped into our local store to have a browse and was greeted by Shelby who was very friendly and super knowledgeable she really helped us pick the best mattress for us and we even added some pillows too - can’t wait to get our order