Excellent mattress. Great care taken by the staff member in selecting the correct type of mattress. All communication was very good and correct. Delivery stalk were superb with nothing too much troubl... See more
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Eloise was so friendly , inviting and knowledgeable. Nothing was too much trouble . She was very helpful and was very patient with my need to try out different mattresses which the assessment bed i... See more
Dreams in Worcester were fantastic. Ciara was polite and friendly and she recommended using the sleep machine and made us feel at ease using it . We were guided to mattresses which matched our need... See more
Amazing experience from the moment we walked into Dreams Worcester. Georgia helped us from the moment we walked in. No pressure, very helpful. Delivery date was sooner than expected. Delivery guys wer... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit C Lowesmoor Place, WR1 2DZ, Worcester, United Kingdom
- 01905918064
4.7
Excellent
179 reviews
Asks customers to review
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Amazing!
Really helpful staff. James dealt with our purchase and he was so helpful and lovely. Would definitely buy from them again.
18 January 2025
DELIVERY
The mattress was delivered on time by 2 nice men who were polite and helpful.
18 January 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disappointed in comfort
Like the company and liked the sales guy but the mattress wasn’t what we had hoped.
19 December 2024
Reply from Dreams - Worcester
Good afternoon Nick,
Thank you for taking the time to leave us your feedback.
I am sorry that you are not getting on with your mattress. I am however, glad I could speak with you and discuss the next steps.
I have sent you an email and I look forward to hearing from you soon.
Many thanks,
Kishan
Most Comfortable, best service.
Delivered on time by nice helpful chaps.
Staff at the store were helpful and supportive without being pushy.
Our new Sealy mattress is the most comfortable we’ve ever had!
13 December 2024
Good service listen to what I wanted s…
Good service listen to what I was looking for, plenty of choices good advice. And delivery was good too, all staff were smiling and pleased to help
6 December 2024
Brilliant service at Dreams Worcester
Brilliant service at Dreams Worcester, Hannah was amazing she helped us find our perfect mattress, nothing was too much trouble and her knowledge was amazing. All the staff were polite and helpful and would definitely use again.
30 November 2024
Unprompted review
Very knowledgeable and helpful staff…
Very knowledgeable and helpful staff member at the Worcester store, took time to explain our options to find the right mattress. Let us try several, giving the pros and cons to each. Pleased with our choice of the Cambourne.
Communication throughout was good regarding delivery and the delivery team were helpful, polite and respectful. Overall a great experience so far!
2 November 2024
The bed is perfectly
The bed is perfect and exactly as shown. The drivers were very helpful, friendly and polite. The whole experience was lovely and stress free
9 November 2024
Fantastic service
Fantastic service. We did the whole dream experience and found the perfect mattress. The salesman explained each type of mattress and the benefits and listened to our feedback and he the right mattress for us. I’m sleeping so much better
1 November 2024
Fantastic service comfy mattress
Fantastic service at shop
Fantastic service from delivery men
27 October 2024
Staff in Worcester branch very helpful…
Staff in Worcester branch very helpful and friendly, delivered on time, great value and very comfortable mattress.
4 October 2024
Brilliant delivery and build service
Brilliant delivery and build service. Cannot fault the service.
29 September 2024
Excellent customer service
Excellent customer service, we were kept informed, order arrived when it should have, assembled and packaging and recycled mattress taken away
Perfect
15 September 2024
The experience from the showroom to…
The experience from the showroom to delivery was seamless, excellent customer service.
14 September 2024
Excellent sales advice and delivery…
Excellent sales advice and delivery team. The mattress is great too, and certainly does the job.
14 September 2024
Good service in the store and repeated…
Good service in the store and repeated the same for the delivery. I have bought before and would buy again.
29 August 2024
Great service all round
Great service all round, from our initial visit to the store, through to excellent delivery and then follow up correspondence after the mattress arrived. Communication at each point has been excellent, and customer service has been spot on, from having a cup of tea in store to emails and texts on the day of delivery.
PS having the best night’s sleep for ages with our new mattress too! 😴
18 August 2024
Very easy excellent product.
26 July 2024
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