Excellent service from Joanne. Nothing was too much trouble for her and she explained everything very clearly. Was offered a hot drink. Joanne was very friendly and it was nice going into a shop where... See more
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the staff very friendly and helpful was offered tea or coffee and then on to bed machine this was extremely helpful in choosing our next mattress .there was no pressure and the staff patiently waited... See more
Joanne went out of her way to help us choose a bed, showing us all the options and explaining the various choices.
What a fantastic company Dreams are! Excellent sales team manager Mark, with a relaxed but informative sale of our bed and mattress. On delivery day driver Paul continued to give us an up to date t... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Castlefields Retail Park, NN8 2DP, Wellingborough, United Kingdom
- 01933718308
4.7
Excellent
185 reviews
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Extremely helpful sales assistant
Extremely helpful sales assistant. Helped me choose the correct mattress for a new bed. Delivery was on time and delivered straight to room. Very comfortable sleep
24 August 2023
polite friendly and very helpful
24 August 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Check all spellings before agreeing as…
Check all spellings before agreeing as they mis-spelt my surname and can't/won't correct it on their system
11 August 2023
Reply from Dreams - Wellingborough
Good afternoon
I am so sorry that the name on your order was spelt incorrectly. This is not the normal high attention to detail we expect our staff to provide, and I can assure you that this has been passed back to the store to review.
I hope that now you have your mattress delivered and are happy with it, this will help improve your overall perception of the order process over time.
Many thanks
Peter
Really helpful in store and these helpful …
Really helpful in store and the delivery people were fantastic
Kept me informed of when they were arriving and phoned
Very polite and quick to put my bed together
11 August 2023
I am very pleased with the purchase of…
I am very pleased with the purchase of the products I bought. The staff were wonderful and very helpful
10 August 2023
Really good experience in shop
Really good experience in shop , we arrived just to browse made to feel welcome asked what we had in mind , left alone not pressured when we was ready to choose the staff was very helpful, would highly recommend
15 July 2023
Very happy with our purchase
Salesman gave us options that fitted our brief that we hadn’t considered. Great price and prompt delivery. Good communication for delivery so we were about to plan our day and we’re confident the item would arrive. Very happy with our purchase.
12 July 2023
Very helpful staff in the store
Very helpful staff in the store. The mattress was delivered within three days, and we were kept informed on the time of the delivery. Very pleased with our purchase.
29 June 2023
Laid on a mattress to see what suited…
Laid on a mattress to see what suited us both, then the salesman chose 5 mattresses to try out. Very happy with the experience in the shop and my new mattress.
22 June 2023
Staff very helpful and competent
Staff very helpful and competent. The bed was delivered within the agreed.
15 June 2023
Excellent service
Excellent service. Knowledgeable and very friendly staff in the Wellingborough store helped me find the correct mattress for my needs within my budget
25 May 2023
Great service at the wellingborough…
Great service at the wellingborough store. Managed to pick up a bargain mattress and the gentleman who served me was knowledgeable and friendly. 100% happy
19 May 2023
First time I have visited this shop.
First time I have visited this shop.
It is well looked after and the staff were very helpful.
Found exactly what I was looking for.
Good delivery options.
Would recommend a visit if you are looking for a new bed.
1 May 2023
Unprompted review
Dreams bed purchase
Friendly helpful staff and able to take a close look at product before we finalised the purchase
10 April 2023
Unprompted review
Excellent knowledgeable and welcoming…
Excellent knowledgeable and welcoming staff. I highly recommend you visit.
8 April 2023
Unprompted review
Thanks to Wellingborough staff
The Wellingborough staff were fantastic. They were very well versed with the products and were happy to help us make the right choice
25 March 2023
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