Staff were very helpful and knowledgeable. Sleepstation was great and I felt the product I ordered was perfect for us. Had an issue with the finance application though as one requirement is that one... See more
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The lone assistant was helpful and patient for my elderly mother in law. In the end we bought a mattress so it was worth visiting.
Excellent service from the showroom to delivery and construction. I couldn’t be happier with my new bed, delivered on time and the two guys who came to build it were friendly efficient and it was done... See more
Very helpful staff - no pressure into buying a new mattress. Listened to what we needed. Unfortunately after ordering we realised our first choice wouldn’t go up our cottage stairs but this was not an... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit B1 Newquay Road Retail Park, TR1 1XN, Truro, United Kingdom
- 01872491501
4.8
Excellent
252 reviews
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Just the most comfortable mattress I…
Just the most comfortable mattress I have slept on. Top quality. The high pocket spring count has helped support my arthritic joints giving me a much more comfortable nights sleep. 🛌 Thank you to the staff at Dreams Truro.
21 June 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Expensive foam topper
Bed far too expensive for essentially a thick foam topper. Can’t feel the rest of the mattress.
13 June 2025
Reply from Dreams - Truro
Good morning Mr Kent,
Thank you for your feedback. We’re sorry to hear that the bed did not meet your expectations in terms of value.
Following our phone conversation this morning, I’ve sent you an email with my contact details. Please don’t hesitate to get in touch if you’d like to discuss anything further.
Many thanks,
Hassan
Great service in store
Great service in store! Brilliant customer service and Brilliant delivery. Very happy
23 May 2025
Diligent workers
The gentleman worked most efficiently and we were very pleased with their work and the new bed
18 May 2025
Nolagable assistant and guality products. …
From start to finish the assistant was amazing. Took us to the dream machine to gauge what matrress suited us best. Then we tried all the the machine sujested. Great experiance all round.
12 April 2025
Unprompted review
From beginning to delivery I was happy…
From beginning to delivery I was happy with the service.
19 April 2025
I purchased a Hyde and sleep mattress…
I purchased a Hyde and sleep mattress just over 4 years ago,it cost £800 reduced from £1000, after 2 years the mattress started sinking on either side, after 4 years I have trenches either side and can’t get out of them sleeping, making the mattress so uncomfortable, I was told I have a 5 year warranty but when I contacted the number on there site, I was told to fill out a form, I did that but the insurance company said I can’t get a new one or money back as I didn’t have an insurance policy, I thought a warranty covered that, terrible mattress and a rip off
8 April 2025
Unprompted review
Reply from Dreams - Truro
Good Morning Dean,
Thank you for taking the time to leave us your review.
I am very sorry to hear that you are having a problem with your mattress. So I can assist you further I have requested some more information from Trustpilot and I look forward to speaking with you soon.
Kind Regards,
Faye
Staff at the shop were excellent
Staff at the shop were excellent, they made the whole process easy, the delivery was on time and the two delivery men were brilliant too, building the bed, explaining how it worked ( otterman style bed), and made sure we were happy with things before leaving, taking the old mattresses with them.
6 April 2025
Good choice and a great price.
Good choice and a great price.
All delivered on time as expected.
29 March 2025
I recently purchased a bed from Dreams…
I recently purchased a bed from Dreams in Truro, and I couldn’t be happier with my experience! The bed itself is incredibly comfortable and well made, but what truly stood out was the exceptional customer service received from Kioni and Loren. From the moment I walked in, they were both fantastic, knowledgeable, and eager to help. It was a breath of fresh air to have sales staff care more about my experience rather than making the sale. They took the time to understand my needs and guided me to the perfect bed. Delivery was promo and hassle free. I highly recommend the Truro branch for anyone in the market for a new bed!
3 February 2025
Unprompted review
great bed
great bed, just a shame it dropped by £1800 3 weeks after delivery.
Update, I was offered an in-store credit voucher today which is a good gesture.
20 March 2025
Reply from Dreams - Truro
Good afternoon Lee,
Thank you for taking the time to leave us your review and for speaking with me today.
Following our conversation today, I have sent you an email confirming what we discussed.
Many thanks,
Kishan
The whole transaction was perfect from…
The whole transaction was perfect from start to finish
21 March 2025
Shop assistant friendly yet…
Shop assistant friendly yet professional, everything explained well
7 March 2025
No more pit in the middle
No more pit in the middle! Firm and comfortable to sleep on. Slept all night long!
15 March 2025
Good service and great outcome, probably worth the wait for delivery
The help I received in the Truro branch was excellent, and I found the Sleepmatch technology bed really helpful - enabled me focus on what sort of mattress might be best.
4/5 stars as I had to wait longer than anticipated for the mattress to be delivered
20 February 2025
Nothing to much trouble in store and…
Nothing to much trouble in store and everything received and removed as promised
7 March 2025
Great service and spent real time to…
Great service and spent real time to make sure you got exactly what you wanted 👍
22 February 2025
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