Great range of mattresses and very clearly labelled. Sales consultant knowledgeable and helpful. Very relaxed about me asking questions, explained everything and encouraged me to try the mattresses on... See more
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Visited Telford Dreams on 7th September,The assistants were very welcoming and offered a drink . We were assessed using the sleep match and advised re pillows. Shaun Bhaker was our assistant and help... See more
Genuinely would give 10 stars if we could. We visited the Telford store and from the moment we walked in we had such a lovely greeting from the manager who passed us onto the expert Shaun who was am... See more
We had a fantastic experience with Shaun at Dreams in Telford. He was so friendly and welcoming, even offering us a drink and being incredibly patient while we had the children with us. Shaun t... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Telford Bridge Retail Park, TF3 4PB, Telford, United Kingdom
- 01952442247
4.8
Excellent
275 reviews
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The bed we ordered was just what we…
The bed we ordered was just what we wanted, comfortable and of great quality.
The salesperson was helpful and not pushy and the bed was delivered on time by friendly drivers.
We were made aware that should there be a problem they would get it sorted.
We are delighted with Dreams and their way of doing business and would recommend them to anyone.
15 November 2024
Super helpful delivery people
The delivery person kept to time. The two guys who came were polite and helpful. Very pleasant experience.
28 October 2024
We have been very impressed with the…
We have been very impressed with the service we have received, and our new mattress is fine. Thank you.
1 November 2024
Great sales team
Great sales team. Very informative and listened to our requests.
We left with the perfect mattress for us
19 October 2024
Best matress ever!
After two years of deciding on which bed to have we have found the one! The staff have been extremely patient with us and informative. We couldn't afford the tempur matress so went for the dreams Hyde and seek extra firm. Wow this has changed my life, I sleep perfectly and get put of bed with no pain. For the first time in years i can sleep on my back and the bed frame is amazing having dual control and a tv that comes out of the end saves us space in our room. Thank you to the young lady who has on so many occasions spent time with us to help us to eventually come to our decision.
28 July 2024
Excellent service
Very good, efficient and friendly service from a lovely young lady. Impressed by the technology available for selecting the right mattress for the individual. Efficient delivery and collection of the old mattress. Good delivery information and execution.
4 October 2024
Excellent from start to finish
Excellent from start to finish. The staff knew their stuff. The delivery was on time and old mattress taken away. The mattress is very comfortable.
4 October 2024
Everything was excellent from the day i…
Everything was excellent from the day i went in to my local Dreams store in Telford and served by Clare to the day it was delivered and installed on the day by the delivery drivers was good. The bed is comfortable and is much better for my back .
22 September 2024
Good all round experience
22 September 2024
When we were considering which mattress…
When we were considering which mattress would be more suitable, the store clerk Shaun Bhakar gave us very useful advice.
14 September 2024
Unprompted review
Good delivery of bed.
Bed delivered on time in the morning and phoned before arriving. Very impressed with assembly of bed and clearing away packaging.
20 September 2024
Great knowledge of product no pushy…
Great knowledge of product no pushy selling lot's of options
20 September 2024
Such a friendly colleague
Such a friendly colleague, smiley and helpful, and best of all no pressure selling. She totally made me feel at ease & answered and questions I had
15 September 2024
I visited 25th July to choose a…
I visited 25th July to choose a mattress. I was supported to use the Sleep-matic system to define possible suitable mattresses. The exchange system was explained as I have several medical probllems that made choosing difficult. I was able to take my time before choosing. I have since taken advantage of the exchange option after trying the mattress for 30 nights. I visited the store on 5th September where with support I was able to revise my needs and choose a more suitable mattress. My thanks to both Clare and Senderpal who were extremely helpful and knowledgeable. I have contacted Dreams to confirm the Exchange as per details supplied by Senderpal and spoke to Jack who continued the good service ethos.
25 July 2024
Unprompted review
EXCEPTIONAL CUSTOMER SERVICE within the…
EXCEPTIONAL CUSTOMER SERVICE within the TELFORD branch. Both management and the team went above and beyond to fulfill my dreams of timeline and budget- thank you 😊
2 September 2024
Unprompted review
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