Justin from Dreams Taunton is pretty flippin awesome. He sorted out my mattress exchange and refund efficiently, painlessly, and far quicker than I thought possible in the modern world.
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See what reviewers are saying
Sentry was delightful. She greeted us warmly upon entering store and was very helpful in measuring body weight to mattress and allowed a chance to try several mattress, without trying to influence sal... See more
We went to the Taunton branch to purchase a new king size bed and mattress. Once we had walked around the store and viewed the large selection, we sat down at a desk and spoke to the assistant, Pip... See more
The sales staff's service has been excellent. We've been to the store three times to decide, and at no point did they pressure us; all three times they were very attentive. Special mention goes to the... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3 Riverside Retail Park, Hankridge Way, TA1 2LR, Taunton, United Kingdom
- 01823772479
4.7
Excellent
178 reviews
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Everything and everybody was great
Everything and everybody was great! My son adores his new bed too!!
18 August 2024
Great help at the store to get the…
Great help at the store to get the right bed for me. Thank you. Then they delivered when they said and in good time, and nice and polite delivery men who installed. Everything was great and I am so pleased with my new bed and am already benefitting from improved sleep.
I am genuinely delighted, thank you so much.
17 August 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
To listen to what the customer is…
To listen to what the customer is relaying to the sales person. Just because the readings from the trial bed in the shop say firm; doesn’t mean you need a firm mattress, still waking up with a bad back.
11 August 2024
Reply from Dreams - Taunton
Good afternoon
Thank you for your recent Trustpilot review. I am so sorry for the fact you are not finding your mattress comfortable. You mention in your review that you were recommended a firm mattress, but the one you purchased was a soft.
Dreams do offer a 100 night comfort guarantee, whereby you can have a replacement if the first product you choose is not 100% right for you.
Please let us know what mattress you would like to swap to, and I will get this on order for you.
Many thanks
Peter
Beds were delivered and built
Beds were delivered and built. We have now got nice comfy beds to sleep in. The boys bed must be good as harder to wake in the morning!
20 July 2024
Always bought from DreamsAlways bought from Dreams
Always bought from Dreams, never been disappointed.
I have awful arthritis in my spine and knees , since I changed my mattress the pain has been more tolerable.
7 July 2024
Lovely ladies working in taunton branch
Lovely ladies working in taunton branch
The ottaman bed base was delivered on time by 2 nice men.
All in all a good experiance
22 June 2024
Happy Customer
Staff are friendly, helpful & knowledgeable. Great shopping experience, would definitely recommend.
15 June 2024
Trisha from Dreams Taunton
Trisha from Dreams Taunton - what a dream!
Very knowledgeable and made the whole experience effortless. I would (and already have) recommended Dreams Taunton for anyone who is in need of a new bed or mattress and doesn't want to be fobbed off with buying something that isn't right for them.
12 June 2024
Unprompted review
Outstanding customer service!
Customer service in the store through to delivery was top class. Our new mattress from Tempur also superb!
18 May 2024
The in-store staff were knowledgeable…
The in-store staff were knowledgeable and helpful despite issues with their computer system which made things difficult for them
17 May 2024
Firstly thank you TRICIA.
Firstly thank you TRICIA.
It is not every day or year you go shopping for a mattress. From the time my wife and I entered the shop it was a dream experience. Using your latest technology to help select the most suitable choice explaining the pros/cons of each selection. Giving us enough space to talk amongst our self's. Explaining the finance options available to us. At no time did we feel pressured towards any particular product. Even when we did not make a decision at the day at no time did TRICIA make us feel we had waisted her time. Although I'm filling out this survey I remember as we were leaving the shop my wife said "wasn't she a nice girl". Thank you.
20 March 2024
Really happy…
Really happy with the assistance in store, the delivery, and most of all the bed is really comfortable.
7 April 2024
Value for money the courtesy of your…
Value for money the courtesy of your employees
Flexibility re delivery timing
30 March 2024
A good visit
29 March 2024
Friendly and very helpful staff
Friendly and very helpful staff, good value and staff with extensive knowledge made making the right choice easy.
30 March 2024
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