Customer service was spot on. Nikki greeted and welcomed us, we explained our purpose of the visit, Nikki explained the store layout and pointed some details re current offers out then left us to ta... See more
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Professional and friendly service. Excellent products and affordable prices. Very nice sale assistant Dina helped us choose the right mattress. We used the sleep match technology which was a great exp... See more
I found the assistant Vicky very efficient and helpful she made my visit so pleasant and showed me how the test bed worked and gave us different options of mattresses to try. A really nice lady and wi... See more
Experience in store was good, we were shown options to suit us. The only downside was timescale for delivery, 6 weeks. The bed when arrived was put together quickly and efficiently and was demonstrate... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Etruria Way, ST4 6JQ, Stoke-on-Trent, United Kingdom
- 01782459250
4.9
Excellent
267 reviews
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Delivery was very good and professional…
Delivery was very good and professional and I am very pleased with my new bed and mattress.
6 July 2025
It went like a Dream
My experience at Dreams went very
smoothly helped by a lovely lady called
Jane. She explained everything in detail
which was good. It was nice to be offered coffee as well. I am so pleased
with my new mattress, base and
headboard.
11 June 2025
Fitters were polite,cleaned and cleared…
Fitters were polite,cleaned and cleared all the debris away. They assembled the bed and placed the mattress in place. Very happy with the bed and experience.
14 June 2025
Don was very helpful and informative
Don was very helpful and informative, it’s a minefield buying a bed however, it’s made simple with some technology and great staff to help,
Thanks Don
21 June 2025
Unprompted review
Great service from the staff.
Great service from the staff.
Excellent choice of beds.
We made the right decision for us and are very happy with our purchase.
20 June 2025
very comfortable
20 June 2025
Great service, Great product!
Acknowledged immediately by a sales assistant who was extremely knowledgeable and helpful. Once we had made our choice the paperwork was completed quickly and efficiently. A prompt, timely delivery and assembly was just as efficiently undertaken by two polite friendly delivery men. A great service all round. Well done Dreams!!
13 June 2025
Used the Comfort machine
Used the Comfort machine and gave several matches, the Lady in the shop was extremely helpful and knowledgeable, was not pushy and listened to me, took me through several options several times until i made a decission on each item. Very friendly.
24 May 2025
Unprompted review
👍Dreams
After searching on line and visiting other retail
outlets we were delighted to buy our new mattress
at Dreams store,after being advised on various ones
available and suitable for our particular needs,after
deciding on our purchase with no high pressure sales,
we are delighted with Dreams from meeting the sales
team through to the excellent delivery personnel.
24 May 2025
Good customer services from the manager…
Good customer services from the manager who look after this in Stoke
Excellent Product and so far good feelings about the bed
17 May 2025
Overall a great service
Great in store service, delivery and assembly guys were brilliant, and the bed is amazing.
17 May 2025
The assistant in the store was extremely helpful.
The assistant in the store was extremely helpful.
The beds we ordered were within our budget.
They were delivered at a time convenient to us.
The two man team who delivered and assembled them were very considerate and did a splendid job.
The beds are very comfortable - everything we could have wishes for.
2 May 2025
So far so good
So far so good. Bed seems to be fine, just need to get used to.
Excellent service and delivery experience.
25 April 2025
A very knowledgeable sales lady and…
A very knowledgeable sales lady and excellent delivery service.
19 April 2025
What a dream visit…,,
From entering the store to leaving found the staff to be helpful and pleasant. Did not feel pressured into making a purchase from the store and was given the required time to look around. More stores should adopt this approach.
23 March 2025
Unprompted review
Very good choice of beds
Very good choice of beds. We are very pleased with the customer service and the bed we have. It wasn't cheap but we think it was worth the money.
21 March 2025
Great service by Andy in the shop to…
Great service by Andy in the shop to the delivery drivers who put the mattress in our bedroom
21 March 2025
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