Our experience was an enjoyable one. This was due in the main by the attitude and customer awareness of Rebecca. She was well versed in all aspects of what we were looking from Dreams. Buying a n... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a fantastic experience at Dreams in Stockton when choosing and purchasing a new bed for our daughter. Mark was absolutely brilliant from start to finish. He was friendly, approachable an... See more
Me and my partner bought our mattress from dreams and Charlotte couldn’t have made the process easier. We’re first time buyers so this was new for both of us and Charlotte made the whole process so ea... See more
From the moment you walk in the shop the staff are friendly and very helpful, not pushing like some shops. They offer great advice and the prices seem competitive.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Portrack Lane, TS18 2PS, Stockton, United Kingdom
- 01642044638
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best night sleep in a loonngg time
Delivery on time and took care
Customer Service at the Stockton Store was great, very helpful and took time to understand what we were looking for. Thank you
The team arrived on the day and time…
The team arrived on the day and time advised. Bed constructed and all rubbish removed.
Every thing was done for us and all the…
Every thing was done for us and all the rubbish taken away
Quality Service
Quick service. Zero pressure. Customised tour based on what mattresses are best for me and my partner.
The member of staff Becky excellent…
The member of staff Becky excellent product knowledge and customer service
Love a firm mattress
Love a firm mattress, and that is exactly what we now have! An excellent night’s sleep
Extremely helpful and knowlegeable…
Extremely helpful and knowlegeable regarding mattresses and benefirs etc
Guidance given amd vlear explanation kn differeng types of mattresses.
Great customer service
Dreams were great from start to finish. Nothing was a problem, all the staff were knowledgeable, patient and friendly. They worked with us to choose our bed which has been exactly what we wanted. We paid for the bed to be built which was worth every penny. The delivery crew were very professional and kept us informed by phone as to exact time of delivery. They built the bed and cleared all rubbish. I can’t recommend Dreams enough. Thank you so much
Lovely comfortable bed.
Great experience!
Lovely staff! Received a warm welcome and Jayne took the time to explain every stage. Used Sleepmatch for the first time and was pleasantly surprised. Informative tailored buying experience - would highly recommend!
Great shop on Stockton
Great shop on Stockton, very helpful and friendly staff, reasonable pricing and good delivery service
Great customer Service with a great Mattress
From selection of our mattress to delivery all l can say is thank you. Abdul was very courteous throughout and explained everything in detail about the mattress we chose. We were well looked after by him so, a big shout out to him. The delivery team were very courteous and careful when delivering the mattress and explained the do's and dont's. Thank you Dream's team
Really good service
We had really good customer service from the salesmen in the store. They were helpful and their knowledge and advice helped ensure we made the right choice when purchasing a new mattress.
From the store to the delivery first first class service throughout …
From the store to the delivery first class could not fault it
Salesman was very efficient and…
Salesman was very efficient and friendly Made buying a bed very easy
Dream beds…….zzzzzzzzzzz
Mark was very helpful and full…
Mark was very helpful and full information with helping us with choosing our new bed
The sales lady Jane in the Portrack…
The sales lady Jane in the Portrack lane store was really helpful and not at all pushy and made the whole experience nice and easy. The delivery men also did a great job in taking away our old bed & mattress and setting up the new ones.
Excellent Sales Associate (Jayne)
The sales associate (Jayne) was incredibly helpful, friendly, funny, warm and welcoming - not only to us, but to our disabled son, who was treated with grace and dignity thoroughout. Jayne managed our expectations and guided us to appropriate choices. She was helpful and professional whilst maintaing a convivial manner. She measured us up with the DreamMatch, offered us a hot drink, was patient with us, greeted us appropriately and made sure we fully understood all terms and coditions, as well as delivery/installation times and costs. Oh, and she gave us a compliamentary kneck pillow that supported the GP Paralympic team. Wonderful.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







