Dreams - Stockton Reviews 

378
TrustScore 5 out of 5

4.8

Portrack Lane, TS18 2PS Stockton, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Our experience was an enjoyable one. This was due in the main by the attitude and customer awareness of Rebecca. She was well versed in all aspects of what we were looking from Dreams. Buying a n... See more

Rated 5 out of 5 stars

We had a fantastic experience at Dreams in Stockton when choosing and purchasing a new bed for our daughter. Mark was absolutely brilliant from start to finish. He was friendly, approachable an... See more

Rated 5 out of 5 stars

Me and my partner bought our mattress from dreams and Charlotte couldn’t have made the process easier. We’re first time buyers so this was new for both of us and Charlotte made the whole process so ea... See more

Rated 5 out of 5 stars

From the moment you walk in the shop the staff are friendly and very helpful, not pushing like some shops. They offer great advice and the prices seem competitive.


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Portrack Lane, TS18 2PS, Stockton, United Kingdom

  • 01642044638

4.8

Excellent

TrustScore 5 out of 5

378 reviews

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4.8

All reviews

(378)

14,593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality Service

Quick service. Zero pressure. Customised tour based on what mattresses are best for me and my partner.

29 November 2024
Rated 5 out of 5 stars

Great customer service

Dreams were great from start to finish. Nothing was a problem, all the staff were knowledgeable, patient and friendly. They worked with us to choose our bed which has been exactly what we wanted. We paid for the bed to be built which was worth every penny. The delivery crew were very professional and kept us informed by phone as to exact time of delivery. They built the bed and cleared all rubbish. I can’t recommend Dreams enough. Thank you so much

10 December 2024
Rated 5 out of 5 stars

Great experience!

Lovely staff! Received a warm welcome and Jayne took the time to explain every stage. Used Sleepmatch for the first time and was pleasantly surprised. Informative tailored buying experience - would highly recommend!

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer Service with a great Mattress

From selection of our mattress to delivery all l can say is thank you. Abdul was very courteous throughout and explained everything in detail about the mattress we chose. We were well looked after by him so, a big shout out to him. The delivery team were very courteous and careful when delivering the mattress and explained the do's and dont's. Thank you Dream's team

23 November 2024
Rated 5 out of 5 stars

Really good service

We had really good customer service from the salesmen in the store. They were helpful and their knowledge and advice helped ensure we made the right choice when purchasing a new mattress.

17 November 2024
Rated 5 out of 5 stars

The sales lady Jane in the Portrack…

The sales lady Jane in the Portrack lane store was really helpful and not at all pushy and made the whole experience nice and easy. The delivery men also did a great job in taking away our old bed & mattress and setting up the new ones.

21 October 2024
Rated 5 out of 5 stars

Excellent Sales Associate (Jayne)

The sales associate (Jayne) was incredibly helpful, friendly, funny, warm and welcoming - not only to us, but to our disabled son, who was treated with grace and dignity thoroughout. Jayne managed our expectations and guided us to appropriate choices. She was helpful and professional whilst maintaing a convivial manner. She measured us up with the DreamMatch, offered us a hot drink, was patient with us, greeted us appropriately and made sure we fully understood all terms and coditions, as well as delivery/installation times and costs. Oh, and she gave us a compliamentary kneck pillow that supported the GP Paralympic team. Wonderful.

30 October 2024
Unprompted review

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