We used the Dreams in Stevenage as we were desperate for a new mattress. Roy was so very helpful and knowledgeable and helped us with how to approach our decision to figure out what we were looking fo... See more
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Really knowledgeable salesman. Let us move a couple of mattreses around in order to try them on different bases. Delivery was a big negative. Paid for the mattress, before delivery date was mentioned... See more
Absolutely amazing, I’m sleeping much better, no hip pain anymore. An utterly dreamy mattress, I chose well. I spent a good while in the Dreams store going over and over the mattresses to slowly eli... See more
Fantastic caring service from Mehrnoush. Welcomed us into the store & asked if we needed any help or assistance. We said at the moment "we're just looking" We were left to wander the store & invited... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Stevenage Retail Park, SG1 1XN, Stevenage, United Kingdom
- 01438500172
4.6
Excellent
239 reviews
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Outstanding customer service . friendly and excellent…
customer service friendly and excellent knowledge of their products. also not pushy but helpful
30 September 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No mattress and no where to sleep!
The mattress does not fit up the stairs, only on delivery we’re we notified, no one asked us to check sizes on mattress on ordering. We now have a bed frame and no mattress. Correct mattress cannot be sent for 4 weeks, so no bed for weeks with 2 kids under 4 years old, this is a nightmare. After spending a material sum of money here, I would never ever shop here again and actively tell others to avoid at all costs. No compensation for the issues caused by them, rubbish.
16 September 2023
Unprompted review
Reply from Dreams - Stevenage Retail Park
Hi Laura
i am sorry the mattress did not fit. Whilst I appreciate your frustration, Dreams cannot be held responsible for goods fitting into your property.
We do not know where the mattress is due to go, or the access points it will need to go through. Only you would know this.
On all new orders, Dreams will send your order confirmation, terms & conditions & a 'key facts' document. This document very clearly stipulates that you need to measure your property to ensure the goods fit.
The mattress you have reselected to is £150 more expensive, however Dreams have agreed to cover 50% of this value which i feel is a fair & reasonable offer in the circumstances.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Best salesman
If Graham is an example of your salesman then well done. Graham was attentive without being overbearing and the buying of our mattress was an absolute pleasure. I would highly recommend him and dreams.
Thanks Graham
16 September 2023
Unprompted review
The lady who served me was very…
The lady who served me was very helpful, and the mattress turned up when should, I haven't slept on it yet, though!
2 September 2023
Brilliant service comfortable sleep
31 August 2023
Always excellent service.
18 August 2023
Excellent in store customer service and…
Excellent in store customer service and delivery service
4 August 2023
First Class Service
Great advice in store on the options available based on our needs and requirements.
Delivery on time as expected and completely hassle-free.
Brilliant service from beginning to end!
12 August 2023
Sleeping tight
Everybody very helpful and knowledgeable about products, nothing too much trouble,
10 August 2023
Jason the sales man from the Stevenage…
Jason the sales man from the Stevenage showroom, was very helpful and knowledgeable, delivery time was good, the two delivery men were polite, helpful, very conscientious, clean and tidy, assembled the new bed and mattress, and took away the old items, very pleased with the whole experience
4 August 2023
Buying a mattress
Salesman in Stevenage was informative & helpful. Showed us a range of mattresses . Simple order &
pay process. Delivered on time. Good communication throughout.
14 July 2023
Should have measured mattress!
Mattress is nice and white, lightweight and has 4 handles which are useful. It is a good inch smaller all round than my previous double though, so now there are gaps between the mattress and the bed frame. It's also not as deep so standard double sheets seem too big and saggy for this one? Not my best purchase and glad it was 50% off!
8 July 2023
Reply from Dreams - Stevenage Retail Park
Dear Miss Poole
Thank you for taking the time to speak to me this afternoon.
I am sorry that you are not completely satisfied with your new mattress. Please accept my apologies for any frustration that this may have caused.
I am glad we have come to a resolution that you feel is suitable. I look forward to hearing from you shortly.
Many thanks
Peter
Excellent service throughout at every stage
The sales lady at Dreams in Stevenage was extremely helpful and went out of her way to help us decide which product was best for us. The contrast between her and other sales people we encountered elsewhere was really noticeable.
The delivery service were really helpful when we had to postpone our order due to being let down on the carpet delivery and really flexible all the way through. We were notified the evening before and on the day regarding timing of our delivery and the chaps that came were punctual, friendly and efficient.
28 July 2023
Rude and aggressive staff
Really rude lady approached us when we had been in the store for less than a minute - very firm and aggressive as my son had tried out a bed with myself. It actually upset my son who is 6! We just left after that and went to Bensons which is 20 seconds away - who were incredible, kind and helpful.
28 July 2023
Unprompted review
Reply from Dreams - Stevenage Retail Park
Good morning,
Thank you for taking the time to leave your review. I am sorry to hear that you were not satisfied with your experience in our store. I have reached out to you for more information, and look forward to hearing from you soon.
Many thanks,
Simon
No comfortable:(
21 July 2023
Reply from Dreams - Stevenage Retail Park
Good afternoon, Mina
Thank you for your recent review. I am sorry you are not getting on with your mattress. Dreams do understand that people will not always make the right choice first time around, and that the product can feel different to how it was in store etc.
It is for this reason that we offer our 100 night comfort guarantee. This enables you to swap the mattress for an alternative of your choice, up to 100 nights after delivery. If you are not getting on with the mattress, you are more than able to take advantage of this.
Usually we would insist upon the mattress being used for 30 nights, however I can see that you have spoken to our Customer Service team already, and we have agreed you can swap earlier than this is necessary.
Please go into your local store, let me know what you want to exchange to, and I can get this on order for you.
I look forward to hearing from you shortly.
Many thanks
Peter
Delivery was easy and efficient and the…
Delivery was easy and efficient and the mattress is extremely comfortable
21 July 2023
Staff very helpful & polite & friendly
7 July 2023
Love my bed great service by all
29 June 2023
Drivers were very pleasant and helpful…
Drivers were very pleasant and helpful even sorting out problems that occurred.
15 June 2023
Couldn’t ask for more from a company …
They delivered on time in the right day. Delivered to the actual room, saved me heaving it up stairs. They guys were good too that delivered it.
The bed is so comfortable and I’m so pleased with it. Couldn’t ask for more from a company.
24 May 2023
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