I went to Dreams just to test out some mattresses, but thanks to the excellent customer care and a really good discount, I ended up buying my mattress and pillows. The staff member went through everyt... See more
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Elizabeth at the Staples corner branch is an absolute asset to your company. From the moment she greeted us, to the moment we left she was a delight. Elizabeth took her time with us, took us through t... See more
This mattress is simply sublime. It’s like I’m floating on a cloud it’s so comfortable. I have a serious hip condition and every night has been painful sleeping before we bought this mattress. Now, at... See more
Good web site, a 48 hour ''change the colour / item'' period. Full recycling of your old bed / mattress. I would have given 5 stars, but the delivery was a little disorganised, and they forgot to take... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Staple Corner Retail Park, NW2 6LW, Staples Corner, United Kingdom
- 02045402369
4.8
Excellent
193 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Excellent service.
Excellent service.
Lovely staff at the store.
Great delivery options and actual delivery was on time and delivery men were extremely helpful in taking away packaging and old mattress.
I recommend the company to everyone.
1 February 2026
Great experience
You got a good courteous employees in store to support finding the right mattress
17 January 2026
Unprompted review
Overall experience was great
Overall experience was great, in store and delivery. Only reason it’s not a 5 star from me is due to the extremely high price point.
6 January 2026
Efficient delivery
Efficient delivery and all in all a great place to shop. Staff very helpful and polite.
20 December 2025
Shopping experience which was a dream
Abdul made an excellent job. His guidance was exceptional, and it didn't take long for us to find the right bed.
All in all, it was a perfect shopping experience.
1 December 2025
Unprompted review
Very happy with the service at Staples…
Very happy with the service at Staples Corner. The lady was very patient and helped us decide on picking our long-term mattress and also using the price promise going into Black Friday.
14 December 2025
How everything ran so smoothly the…
How everything ran so smoothly the delivery men were very respectful and took shoes off when entering my house
9 November 2025
My experience at Dreams was, indeed, a dream
The helpfulness of Eva the lady who assisted me. She was knowledgable and friendly without being pushy. I bought a new bed and mattress and am eagerly awaiting delivery.
On the basis of my experience I would give Dreams 5 Stars.
29 October 2025
Unprompted review
Great service from ordering in shop
Great service from ordering in shop, great guy and very helpful. Delivery quick and efficient
25 October 2025
Great costumer service in store
Great costumer service in store.
Fast delivery and happy with my purchase
3 October 2025
Store set out nicely
Store set out nicely, staff welcoming, we were served by Abdul, he was very professional and friendly, we bought a small double Ottoman Bed and we are pleased with our purchase
5 October 2025
The customer service called Eva she was…
The customer service called Eva she was very helpful and polite and patient
27 September 2025
Excellent experience at store
Excellent experience at store, efficient delivery team, bed and mattress exactly as ordered
14 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Dreams is selling you nightmares, your convenience is not their concern
When you are buying the mattress, Dreams offers you insurance separately in case your mattress goes bad but this is a scam. They use a third party called MB & G Insurance (20% of people give them 1 star on Trustpilot) who takes your money and gives you nothing in return.
What do I mean? My friend had insurance and her mattress had sunk in many spots making it hard to sleep on, it was not a flat mattress anymore.
She called to replace it, first they would not come in a timely manner and she had to wait over two month with a bad mattress before they would consider coming.
Then when they came, though the mattress was sunk in very deeply and she was getting pain in her back to sleep on it. It was not good enough for them. The inspector who came expected it to be even worse before they would replace or repair it.
In other words if you wait for it to reach the condition the insurance company wants, then you will ruin your back.
The actual visit resulted in them saying your comfort is not our concern, it has to be sunk to a certain level. They have a measurement tool to decide that. The level of sinking is terribly low so you can look forward to sleeping in pain while they pocket your money and wait for your back to be ruined before they do something. Never them again.
My friend suffers with chronic back pain now and she was left to deal with It by herself as Dreams did nothing when she called them. She did not understand the point of taking out insurance if their was not going to fix the problem.
The sales people at Dreams are not transparent they are just trying to make the money and would not tell you details of what happens when these situations arises. They simply tell you that you have a lifetime insurance and they tell you that your mattress is secure, in case of any sinking or any problems but this turns out not to be the case.
Once they sell you it, they quickly wash their hands of it and leave you to deal with unscrupulous insurance people. Please avoid this nightmare or staff that have no interest once they collect your money,.
Just an UPDATE I was asked for my order number from Dreams.
I have submitted it but I am skeptical. I will let you know if they do anything or nothing after this. They had a chance to help earlier but they made excuses and were unresponsive. Let us see if it is more excuses.
19 September 2024
Unprompted review
Reply from Dreams - Staples Corner
Hi Jake,
Thank you so much for sharing your feedback. I’ve requested a bit more information through Trustpilot, and as soon as I receive it, I’ll be in contact to see how I can put this right for you.
Thanks
Hassan
The customer service was excellent
The customer service was excellent, delivery was done at when due, and the mattress is as soft as a dream. Overall experience was excellent.
19 August 2025
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