We were well received as soon as we walked into the store. Paul Stokes was really friendly and his knowledge is incredible. He took the time to find out exactly what we needed and we are now very happ... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The experience was very good until I got this Email that indicates you can't be bothered to get my pronominal correct inside of my actual Email address being a clue. The mattress itself is brillian... See more
We visited the Stafford store at the weekend and had a very warm welcome from Emma who got us straight on the bedmatch machine to tell us what mattress was best for us along with showing us all the be... See more
Walked in to Stafford branch, the sales lady remembered me from browsing previously and the kind of beds I was looking at, albeit 6 months prior! Pointed me in the direction of the perfect bed for me,... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Greyfriars Way Retail Park, ST16 2SD, Stafford, United Kingdom
- 01785303531
4.7
Excellent
226 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just Great!
The relaxed atmosohere at the store, no pressure to buy, the quality of our purchase.
30 September 2023
Easy purchase pleasant staff delivered…
Easy purchase pleasant staff delivered as expected bed very comfortable
27 September 2023
Emma at the Stafford store was a great…
Emma at the Stafford store was a great help in choosing the most suitable mattress for my needs and the two delivery men were very pleasant and delivered the mattress within the specified time. Excellent service
9 September 2023
Dream for quality Happy with the quality and service from…
Happy with the quality and service from the staff.
Would recommend
7 September 2023
Assisted by Emma at Dreams store in…
Assisted by Emma at Dreams store in Stafford. She was truly amazing, offering us refreshments, testing out mattresses - showing and explaining the differences. Her knowledge and help was fantastic! Thank you to Emma, a credit to the store.
6 September 2023
Unprompted review
Friendly, knowledgeable staff
Ordered a Tempur mattress and pillows with the help of a very friendly assistant at Stafford branch called Mina.
She went to a good deal of trouble to help us choose the perfect one. Thank you very much, we are looking forward to its arrival.
2 September 2023
Unprompted review
DREAMS ARE AN AMAZING COMPANY
DREAMS ARE AN AMAZING COMPANY
I PERSONALLY 100% RECOMMEND THEM
THE STAFF ARE AMAZING PEOPLE TOO
AM VERY HAPPY WITH BED
26 August 2023
Dreams in Stafford what can I say
Dreams in Stafford what can I say. Staff are amazing and listen to what you want and deliver exactly that
Awesome speedy customer service and delivery
Good product for good price
24 August 2023
Helpful assistant in store and very…
Helpful assistant in store and very good delivery staff.
12 August 2023
New mattress
Customer service and delivery people excellent nothing was a problem to them, sales person excellent.
12 August 2023
A dream service
What a wonderful service we had from Paul at the Stafford branch who went above and beyond when we went in to try out some mattresses. He was friendly, professional and extremely knowledgeable about the different types of mattress yet gave us space to look around ourselves after recommendations from the Sleep Match service. If every shop experience was like this, I wouldn't buy online.
5 August 2023
Unprompted review
Fantastic service 👍
From the minute we walked through the door of the shop ,the service was fantastic, friendly and genuine.great staff at Stafford branch .when the bed was delivered the two men were also very friendly,they put on shoe protectors so the carpets wouldn't get messed up.Great big thanks guys .
29 July 2023
All of Dreams staff we met were…
All of Dreams staff we met were friendly and knowledgeable
We certainly would recommend Dreams tosnyone
20 July 2023
Superb service and info in store
Superb service and info in store. Delivery guys were fantastic too.
14 July 2023
Staff very helpful
Staff very friendly and helpful. Good quality products. Purchased a mattress.
Mattress delivered without any problems. Delivery staff very polite and helpful.
13 July 2023
Good customer service in store and…
Good customer service in store and prompt delivery of goods.
20 June 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.