We were made to feel very welcome when we arrived at the store, Chris made us feel at ease and there was no pressure sales. The whole experience felt very relaxed, and after two visits to the store we... See more
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On entering the dreams shop we were made welcome, the young lady listened to what we were looking for, found us what we were looking, and we were very lucky our mattress was in the sale so good day al... See more
Staff( Kevin )very friendly and helpful,explained everything well,gave us time to look around,nothing too much trouble. Lots of choice,nice big store to look around.
it came on time and the product was in good condition which is what i expected and the delivery driver rang me to let me know how long it took to get here and he was friendly and the team too. only do... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit K2 St Helens Retail Park, WA9 1JJ, St Helens, United Kingdom
- 01744347336
4.9
Excellent
294 reviews
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Arrived on time great bed
28 January 2025
Always go to dreams…
Always go to dreams when we need beds/mattresses. Always ask for Kevin. He is honest and knowledgeable. I always feel he isn’t trying to ‘sell’. I would highly recommend.
21 January 2025
Great nights sleep from night 1 couldnt…
Great nights sleep from night 1 couldnt have paid for better staff very helpful and delivery men too
10 January 2025
Anne jones
Having good staff who know what to do and because the staff are very friendly and helpful when we went in the st Helens store they made us a hot brew and help us with everything we needed to know
18 January 2025
The customer service we received was…
The customer service we received was amazing, knowledgeable staff that weren't too pushy
8 January 2025
Unprompted review
I received the very best guidance on…
I received the very best guidance on what bed, matress and accessorise would best be suitable for me on a tailored and personal level.
A very polite and professional service.
5 January 2025
Ashley at St Helens store was amazing…
Ashley at St Helens store was amazing informative and very professional thank you we’re now proud owners of 2 beds so easy thank you from Cheryl and Lily
5 January 2025
Unprompted review
Very pleased with my new bed frame.
Very pleased with my new bed frame.
The guys who delivered it were very helpful and polite
20 December 2024
Guy at Sthelens store so helpful and…
Guy at Sthelens store so helpful and delivery guys where so pleasant
30 November 2024
Dreams Great Service
Needed new Mattress for Bed Base bought from Dreams last year.
Checked online and then went in store to look at and try.
Bought mattress and given delivery day.
Received email day before with time slot. Delivery man rang 20mins before delivery on the day. Arrived promptly, respected property and put in hallway as per delivery instruction.
24 November 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
100 nights trail is not free
To warn people of the 100 night free trial of new mattress - if you decide to change there is a £65 charge to change - we were not told about this and buried in the T&C - even the delivery driver told us “remember you have 100 night to test the mattress and if it’s not suitable we can exchange with no hassle” - yes he was right no hassle just more money
21 November 2024
Unprompted review
Reply from Dreams - St Helens
Good afternoon,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you were not aware of the delivery charge which is part of our 100-night comfort guarantee. This is of course detailed in our terms and conditions and the information is also available on our website.
In order to look into this matter in more detail, we have requested your order details via Trustpilot, and I hope to receive your order details soon.
Many thanks,
Kishan
Mattress delivery
Delivered when they said it would be delivered .delivery staff took mattress upstairs and put shoe covers on so as not to mark carpet.very personable manner
31 October 2024
the delivery driver bringing all the…
the delivery driver bringing all the boxes up without wanting any help
3 November 2024
Easy smooth transaction really nice…
Easy smooth transaction really nice helpful salesperson
1 November 2024
Great choice of mattresses
Great choice of mattresses. Good prices. Clear information from sales people. Timely delivery. New mattress placed in the bedroom. Removal of old mattress and all packaging
27 October 2024
Buying my new mattress
It was just so easy ,everybody from the purchase to the delivery were very helpful , I really can't fault dreams at all ,my new mattress is just perfect
25 October 2024
Excellent service and product
Very helpful staff in helping choose my mattress and with the delivery.. The mattress is just right. I would highly recommend dreams.
26 October 2024
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