Our new electric adjustment beds came a couple of weeks ago, and we are getting used to sleeping on a memory foam mattress as we've never slept on one before. The adjustment bed is brilliant for sit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A local REAL store where you can try the bed / mattress - absolutely essential!. Very tricky just to buy online without trying it out. Friendly and attentive staff (Madhurima). Free delivery to room... See more
Excellent service by Hayley in Southampton store we felt very comfortable that we had chosen the right mattress fo us. Duly delivered on time and in a very professional way .Now we have slept on our... See more
Staff made us feel valued, even on a low budget, and we were greeted upon entry and offered drinks. We got to use this new machine which measures the way you sleep and your body type and tells you wha... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Mountbatten Retail Park, SO15 1QJ, Southampton, United Kingdom
- 02382127809
4.7
Excellent
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very satisfied Dreams customer
Friendly and very helpful staff who knew their products. Delivery was within 2 weeks and delivery staff were on time friendly and d helpful.
2 March 2024
Good delivery time
Went to the store to order an ottoman and the staff were very helpful and found the one that i was looking for, lovely staff in this store
24 February 2024
Really friendly staff
Really friendly staff, sleep match was brilliant!
10 February 2024
Unprompted review
THE PRODUCT IS HIGH QUALITY
THE PRODUCT IS HIGH QUALITY, THE TEAM WORK IS VERY SOLID,
10 February 2024
Dreams are an excellent
Dreams are an excellent company, they help you choose the right bed. Inform you of a delivery date with a two hour time slot. They deliver on time and carry goods into the required room. Lovely helpful staff.
4 February 2024
Excellent customer service
Excellent customer service, loads of extras and competitive prices!
20 January 2024
Unprompted review
Fantastic service!
Fantastic service, from being greeted and assisted in store to delivery of our new mattress.
The delivery team let us know when they were on route and we really friendly and helpful
We’re really happy with our mattress and pillows
10 January 2024
Very professional
Very friendly, knowledgeable staff who didn't try to oversell a product but offered us the best item for our purposes. Delivered and installed on time with good communication and without fuss.
13 January 2024
The staff were attentive, confident and friendly
The staff were attentive and confident. They listened to our requirements and came up with suggestions based on more than the price bracket. i.e. we did not feel that they were pushing products for their own benifit.
10 January 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Awful Customer Service
I ordered 3 beds during Black Friday period in November, which was a good experience, everything went well, staff(Janet) was nice and helpful. I chose the option to pay with two installments, which the last payment should be settled before delivery in Decemeber.
However, there is no notification or reminders to remind me to pay the second payment. I was informed by a voicemail said that my order was cancelled before the day of delivery. I went to the store at that day and try to settle the payment and resume the delivery. A young lady staff told me there is no way that they can resume the delivery with the same dates, with a bad attitude, not helpful at all. I was wondering why there is no reminder to customers to ask them to pay the bills but the young lady said she had already call me multiple times. I showed her my incoming call records, which there was none from Dreams. She started to blame it is my own responsibility, accused me being rude to her, refuse to communicate with me. At the end I had to apologize to her and beg for her help to settle the last installment. The delivery was then delayed by two weeks……………………
Hope Dreams consider whether if this young lady is helpful or still suitable to work in your company.
14 December 2023
Reply from Dreams - Southampton
Good afternoon
Thank you for taking the time to speak to me today. Whilst I understand your frustration, I can only reiterate that it is ultimately the customers responsibility to ensure their order is paid for in full.
I do apologise if anybody was rude or helpful and I agree that there is no reason for this whatsoever. I am glad that as a result of our conversation we have reached an amicable resolution to the matter.
Many thanks
Peter
Wonderful service at Southampton.
5 January 2024
The sales staff at the Southampton…
The sales staff at the Southampton branch were excellent throughout. Very knowledgeable and helpful.
The range of beds was great.
30 December 2023
Just caring and professional
From the team in the shop to the delivery and care everything was on point and professional. Will definitely recommend
19 November 2023
It was the Southampton manager…
It was the Southampton manager welcoming and really good advice We have received the bed and very happy. Definitely would go back there for the next one. Good value for money too
23 December 2023
Great delivery experience
Lovely comfy mattress, delivered as expected well within the 2 hour time slot, delivary team were well presented & polite, they wore overshoes when walking through my house. Would not hesitate to recommend to friends & family
13 December 2023
Too soon to comment. e mattress for a week…
I've only had the mattress for a week so can't really comment on it. I will get back in a few weeks.
So far so good👍
7 December 2023
Whole experience has been fab
Whole experience has been fab.
The lady in the Southampton store was amazing, knowledgeable incredibly helpful. Listened to my needs and pointed me in the right direction. No more waking up with stiff and painful hips me, it’s the best sleep and rest I have ever had.
7 December 2023
Great customer service and price
Welcoming store, great customer service and can’t be beaten on price.
3 December 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.