Our new electric adjustment beds came a couple of weeks ago, and we are getting used to sleeping on a memory foam mattress as we've never slept on one before. The adjustment bed is brilliant for sit... See more
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A local REAL store where you can try the bed / mattress - absolutely essential!. Very tricky just to buy online without trying it out. Friendly and attentive staff (Madhurima). Free delivery to room... See more
Excellent service by Hayley in Southampton store we felt very comfortable that we had chosen the right mattress fo us. Duly delivered on time and in a very professional way .Now we have slept on our... See more
Staff made us feel valued, even on a low budget, and we were greeted upon entry and offered drinks. We got to use this new machine which measures the way you sleep and your body type and tells you wha... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Mountbatten Retail Park, SO15 1QJ, Southampton, United Kingdom
- 02382127809
4.7
Excellent
240 reviews
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Our new electric adjustment beds came a…
Our new electric adjustment beds came a couple of weeks ago, and we are getting used to sleeping on a memory foam mattress as we've never slept on one before.
The adjustment bed is brilliant for sitting up reading etc. and the raised leg position is very comfortable.
Hopefully the firmer mattress will help my wife's back problems after sleeping on a very soft one for some year's.
25 July 2025
Amazing customer service
Amazing customer service, friendliness and genuine help with great knowledge and a very well deserving mention to the Southampton Store, who were exceptional from the start to the finish well done Team you all deserve a mention
5 July 2025
Excellent staff…
We were talked through all that we wanted by Rima who we felt had exceptional customer service and knowledge of the products and were made to feel extremely comfortable by all the staff within the store
19 April 2025
Staff were very helpful
Staff were very helpful, friendly, knowledgeable and above all incredibly patient.
4 June 2025
Unprompted review
Very honest very helpful came with bed…
Very honest very helpful came with bed polite to both me and my husband great bed and mattress cant fault anything to do with dreams would go there again
1 June 2025
Excellent products and services
Excel customer service within the shop ordering and the delivery was easy and clear and went really smoothly. The mattress itself is so comfy and it's sorted out my partner's back issues and I'm much comfier at night and able to sleep way easier.
2 May 2025
Madhurima truly went above and beyond…
Madhurima truly went above and beyond during our visit to Dreams Southampton! She took the time to meticulously explain the features and benefits of each mattress and bed, ensuring we understood the differences and could make an informed decision. Her knowledge and passion for the products shone through, and her patience and attentiveness made us feel valued and supported throughout the entire process. Her dedication to helping us find the perfect bed was genuinely impressive, and we left feeling confident and satisfied with our purchase. Madhurima's exceptional service and expertise made our experience truly unforgettable!
25 April 2025
Unprompted review
Good service throughout.
Good service in shop, easy quick delivery and pick up of old mattress all went smoothly from start to finish.
26 April 2025
Great service from the moment we…
Great service from the moment we entered the store. Attentive, friendly yet professional.
26 April 2025
Great personal and very courteous sales…
Great personal and very courteous sales service throughout my visit which led to my purchase
24 April 2025
Unprompted review
Helpful staff at the store
Helpful staff at the store, sorted out delivery date when the one proposed was inconvenient. delivery men put up the sofa bed with no issues, contacted us on the morning of delivery with estimated time.
19 April 2025
Brilliant service from showrooms to…
Brilliant service from showrooms to delivery and our new mattress has been a great help to our sleep pattern
19 April 2025
Excellent bed
30 March 2025
Not sure like I’m not really…
Not sure like I’m not really understanding this but I’m sure it’s a very good thing
22 March 2025
Great service and help in store
Great service and help in store, kept us informed of delivery times, by text and then a call before they arrived. Removed the old mattress, before bring the new one in.
7 March 2025
Buying a new mattress
When we went to look for a new mattress for our spare bed the staff were very helpful and pointed out the difference between a sprung mattress and a foam mattress. Also the delivery time was excellent and suited us we were send a 2 hour time window which they kept to so all in all very happy with the service provided.
22 February 2025
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