Our new electric adjustment beds came a couple of weeks ago, and we are getting used to sleeping on a memory foam mattress as we've never slept on one before. The adjustment bed is brilliant for sit... See more
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A local REAL store where you can try the bed / mattress - absolutely essential!. Very tricky just to buy online without trying it out. Friendly and attentive staff (Madhurima). Free delivery to room... See more
Excellent service by Hayley in Southampton store we felt very comfortable that we had chosen the right mattress fo us. Duly delivered on time and in a very professional way .Now we have slept on our... See more
Staff made us feel valued, even on a low budget, and we were greeted upon entry and offered drinks. We got to use this new machine which measures the way you sleep and your body type and tells you wha... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Mountbatten Retail Park, SO15 1QJ, Southampton, United Kingdom
- 02382127809
4.8
Excellent
241 reviews
Asks customers to review
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Excellent experience
Excellent experience. Kept informed about delivery time and the chaps who delivered the bed and mattress were extremely helpful and very pleasant. Would definitely recommend Dreams.
20 March 2023
Shopping for a double bed
Had an excellent experience in this store; We were greeted by a sales person who knew the store content well. She gave us all the information we needed and left us to look and choose at our leisure. When we made our choice, we went back to her and she organised the order, payment and delivery most efficently.
The bed was delivered and put together perfectly and quickly.
12 February 2023
Great experience
Chloe who was the sales person was very helpful and we had a lovely coffee while we considered our purchase. The delivery people were very good very respectful.
8 March 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Emailed customer service about a…
Customer service have offered to replace a mattress that has gone very hard after a few months, very fair
1 March 2023
Unprompted review
Reply from Dreams - Southampton
Good afternoon Paul
I am sorry for the issues you have had with your mattress. I have tried to call you but unfortunately there was no answer.
I have sent you an email with a suggested resolution I hope you will be happy with.
Many thanks
Peter
Very impressed.
Greeted as we entered store. Full attention from assistant. So pleasant and knowledgeable. Cannot find a fault.
4 February 2023
Excellent product
25 February 2023
Just bought a mattress 😊
Excellent service in the shop, not pushy in the slightest and just gave good sensible advice. Delivery men were excellent too, they delivered exactly when they said they would they gave advice about unpackaging and were so polite.
19 February 2023
Very friendly and knowledgeable
11 February 2023
Excellent service and excellent quality
9 February 2023
comfortable mattress and helpful staff
comfortable mattress and helpful staff, thank you
5 February 2023
Great experience
Friendly knowledgeable staff not pushy at all. Pleasure to shop at this store
28 January 2023
Unprompted review
Great service
18 January 2023
Beds good
Beds good, very comfortable. Process was all fine.
Delivered with care.
No complaints
12 November 2022
Great customer service
Tommy was very friendly, likeable knowledgeable. Despite the automatic mattress assessor not working on this particular day, Tommy used his expertise to direct us to the mattresses worth trying, giving us as much time as needed. The mattress has just arrived, and so far, we are very pleased with it!
19 October 2022
Unprompted review
Very good customer services
8 October 2022
Unprompted review
Fantastic customer service and…
Fantastic customer service and excellent quality beds
2 October 2022
Unprompted review
The lovely ladies at Southampton store…
The lovely ladies at Southampton store were very helpful to find me the perfect mattress, very pleased with my purchase & speedy delivery
12 September 2022
Unprompted review
Instore for the Win!
After visiting my local store a few months ago to look at a sofa-bed I’d seen online, I was impressed with how quickly I could get my item as opposed to ordering it from the web. I didn’t believe the member of staff at first thinking it was just a sales gimmick but she was telling the truth and made the whole process very simple. I’m impressed so far with the aftercare as well and have since bought a further two items here after researching them on the website. Highly recommend going in store to get your items delivered quickly and easily.
19 August 2022
Unprompted review
Outstanding service
The assistants we received was outstanding. We were helped through the process of choosing our purchase with ease. No pushing to spend more than we wanted. Highly recommend.
27 July 2022
Unprompted review
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