Natalie and chet was really helpful . Natalie was so friendly and made sure we was ok and what we was looking for . Even when busy Chet and Natalie checked in on us and when was free seen us straight... See more
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On entering the store Natalie gave us a warm welcome and offered help finding my father a new mattress. After doing the bed test Natalie showed my father his options, she was extremely helpful and car... See more
Several things made the experience good for us; a) shop was close to where we live b) sales lady was friendly, competent and knew her products very well c) they had a machine (forget) the name... See more
Very efficient service. And an instantly comfortable bed on delivery - delivery service very good too. The only reason it's not 5 stars is that the bed frame we wanted wasn't available for 3 months... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Solihull Retail Park, B90 4LD, Solihull, United Kingdom
- 01213683946
4.8
Excellent
345 reviews
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Dreams Are The Best!
From the moment we stepped into our Dreams store, we enjoyed a marvellous experience. We were greeted and made welcome. We saw all the different types of mattresses; we tested Dreams’ analysis system and were then shown all the range of mattresses which are suitable for us. It was easy to choose our mattress which we’re delighted with. We’re sleeping so well now. Thank you.
22 March 2026
New Mattress
Great service from stat to finish. Our new mattress is amazing no complaints
15 March 2026
It was a very enjoyable experience
It was a very enjoyable experience, the team was not pushing a hard sell mentality, they were friendly, very knowledgably about their products and put us totally at ease.
Well done Dreams Team, you were all fantastic
22 February 2026
Great product
Great product. Fantastic service in the sales room and by the delivery team.
Best nights sleep for a long time.
8 March 2026
Multiple choices for Mattress
Multiple choices for Mattress . Sleep study was very good as guided us to most suitable mattress
Professional staff, Rosie was excellent
3 March 2026
Unprompted review
We had good advice at the store and bed…
We had good advice at the store and bed was delivered and set up on time. Bed very comfortable.
1 March 2026
Pleased we had used the bed tracker when we visited the store
Our new bed was delivered and assembled. We were kept informed as to what time our new bed would arrive. It arrived and was assembled without delay. We left it to settle for a couple of days before using. We went for a combination mattress. It was strange to start off with compared to our previous bed but now we have had it for nearly two weeks we are used to it and are pleased with the comfort level.
22 February 2026
Top class service from Dreams
Excellent service from ordering to delivery.Friendly and efficient staff in the shop and very helpful and courteous delivery people.We are always pleased with our purchases from Dreams and the quality never disappoints.
22 February 2026
Good customer journey
Good customer interaction. Started at the store in Bilston and ending at our local Solihull store. Knowledeable. Delivery kept well informed. Mattress great from Day 1.
15 February 2026
at aged 90 i was concered about trying…
at aged 90 i was concered about trying the machine
i thought it would be a bit imbarassing but it certainly was not and the sales girl was very thorough in offering to try many matreses so i feel i have made the right decision It has not been delivered yet so the proof of the pudding as they say will be when I receive the matress
But I will admitt the FREE Pillows that I brought home have proved to be a help and my NECK ACHE has improved alot
10 February 2026
Unprompted review
We had fantastic service from Shaz in…
We had fantastic service from Shaz in the Solihull shop 4 days ago who couldn't do enough.. the mattress was delivered today by Bob and Joddy who were the epitome of fantastic customer service... It is people that who make the brand formidable .. a marketing manager's dream.. these guys were smiley polite friendly and carried my old mattress downstairs for me too.. just to be kind .. I've had the best experience with Dreams in Solihull
4 February 2026
Unprompted review
The sales lady was helpful and the…
The sales lady was helpful and the delivery people were nice
1 February 2026
The staff were excellent in dealing…
The staff were excellent in dealing with our enquiry. The delivery Men were also very good
30 January 2026
Good service
A good product. Excellent help and advice in store, efficient polite and prompt delivery. How I did think an extra £39 to take the mattress upstairs was a little excessive.
25 January 2026
Great service
Great service, knowledgeable staff who took time to help us decide on the best mattress for our needs.
3 January 2026
On entering the store Natalie gave us a…
On entering the store Natalie gave us a warm welcome and offered help finding my father a new mattress. After doing the bed test Natalie showed my father his options, she was extremely helpful and caring in finding the best product for his needs as he is 89 years young, Natalie completed her task with ease and father placed an order. Well done for a fabulous service just has to be 5 stars all the way
28 November 2025
Experience was great
Experience was great, staff were very friendly and supportive, couldn’t be any better
12 December 2025
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