Had a great experience buying 2 new beds with the help of Shaz in Solihull branch, she was so helpful with us as it took us a while to decide what we liked Will definitely return with my son when he... See more
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Got the full monthy service using their test bed machine with recommended results, test recommended beds to try by staff (Liz and Baz) and, not least, got a great offer deal. What can I say, I couldn'... See more
Natalie at Dreams Solihull delivered exceptional customer service when matching me with my Therapur ActiGel Glacier mattress. It is a Dreams own brand product but upon completing the test in store, I’... See more
"I paid £800 for my mattress, but unfortunately I wake up every night with neck pain as it feels too soft. I’m not sure if I can exchange it for something more suitable. The fabric quality is excellen... See more
Company replied
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Solihull Retail Park, B90 4LD, Solihull, United Kingdom
- 01213683946
4.8
Excellent
351 reviews
Asks customers to review
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Excellent service and attention to our…
Excellent service and attention to our requirements in store. Delivery on time and very efficient.
25 May 2024
Wonderful service in store & delivery
Wonderful service in store & delivery couldn’t fault anything so useful having a delivery slot.
17 May 2024
Headboard
Friendly, informative staff. Good choice of products. Good delivery and helpfulness of delivery staff
12 May 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery driver issues
The delivery drivers just left the 3/4 heavy boxes downstairs in the hallway when it clearly states on the website they will take it too a room of your choice. We advised them of which room but they still refused.
28 April 2024
Reply from Dreams - Solihull
Good afternoon Bharti,
Thank you for taking the time to leave us your review and for speaking with me today.
I am sorry to hear that your order was not delivered to the room of choice.
Following our conversation today, I have sent you an email confirming what we discussed and will be happy to be your point of contact going forward.
Many thanks,
Kishan
I would highly recommend Dreams......
Dreams have an excellent range of goods at very good prices. The staff are knowleadable and friendly without being pushy or intrusive.
We were expertly guided to the mattresses and divans which would best suit our sleeping patterns and needs.
All round the trip to Dreams was a good experience, actually enjoyable and we left having ordered products which we were satisfied with.
21 April 2024
Great experience
Would highly recommend Dreams for the very welcoming sales crew and the quality of there advice. Special thanks to Lauren and Natalie.
21 April 2024
Staff took us away in the showroom
Staff took us away in the showroom, showing us the various options, and we tried out the testbed to find out your ultimate bed
20 April 2024
Excellent
I've put a review several times now so stop sending further surveys or you'll spoil the excellent reviews I've given you
19 April 2024
Very friendly and knowledgeable staff
Very friendly and knowledgeable staff, delivery team were excellent and we were fully communicated with.
17 April 2024
Unprompted review
I feel this company values the customer…
I feel this company values the customer experience and prioritises the needs of the customer.
19 March 2024
Unprompted review
Brilliant service from shop to delivery.
Liz and Lauren were Very helpful in the shop. Delivery brilliant. No problems at all. Excellent service.
15 March 2024
The company were extremely informative…
The company were extremely informative and friendly, it was a very pleasant experience. Our purchase, a new mattress is great, very comfortable.
1 March 2024
Solihull Dreams
Bridie at Shirley Dreams was very knowledgeable and helpful in fulfilling our requirements for a new bed. Having assessed our needs (laid on a special mattress) we were able to test and make an informed choice about the best mattress. There was also a wide range of bed frames to choose from. All this whilst coffee being offered; at no time did I feel pressured or under any obligation to make a decision. We spend a large proportion of our time in bed and I cannot express my delight at receiving mine; “I love it” Thank You Bridie.
3 February 2024
Unprompted review
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