Dreams - Sheffield Reviews 

243
TrustScore 5 out of 5

4.8

Unit 1 Queens Road Retail Park, S2 4DR Sheffield, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Paula was fantastic at Dreams Sheffield. From the moment I walked into the store she dealt with all my concerns, was never pushy. Most of all I think I’ll have the perfect bed and mattress when they a... See more

Rated 5 out of 5 stars

The gent who put my order through was great..I already knew what I wanted so it was just a case of him putting it all on the system and organising delivery which he also was great with..I couldn't fau... See more

Rated 5 out of 5 stars

Very helpful staff instore who went through all our options. We were given drinks and plenty of time to choose. One delivery man took the mattress upstairs even though we didn't pay and apologised fo... See more

Rated 5 out of 5 stars

Every stage of the process was first class from me walking in the store, to delivery. Your store representative Beverley was a brilliant professional. Helpful but relaxed and friendly and certainly n... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 1 Queens Road Retail Park, S2 4DR, Sheffield, United Kingdom

  • 01147000306

4.8

Excellent

TrustScore 5 out of 5

243 reviews

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4.8

All reviews

(243)

13,836 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top shop for beds

Great customer service both in the shop and with the delivery. Paid to have it put together and they were brilliant. The beds are competitively priced and would recommend this store

15 February 2025
Rated 5 out of 5 stars

Delivery was uneventful.

Delivery was uneventful, smooth as you like. With some very helpful advice from the delivery guys too. The assembly was easy and the divan base looks really good.

28 January 2025
Rated 5 out of 5 stars

I and my husband are enjoying our new…

I and my husband are enjoying our new mattress.
Just like magic, my back ache is gone. The pillows are medium firm but I think a softer one would have been better, but this is my fault though.
I highly recommend Tampur mattress for anyone who cares about their back.
I had a 10 percent discount which I am grateful for.
The staff are wonderful, they offered me water to drink (in my culture, whoever offers you water to drink, offered you life) So thank you dreams for giving me life 😊

Angela and Bitrus

11 January 2025
Rated 5 out of 5 stars

Excellent service and great mattress purchase

Absolutely great experience buying a mattress from Dreams. Sales Assistant excellent and knowledgeable. Felt valued as a customer. Would definitely recommend to family and friends.

Mattress purchased also great. Found it comfortable from the first day.

11 January 2025
Rated 5 out of 5 stars

Great product and Dreams teams

In store salesperson was very helpful and knowledgeable to understand our needs. Delivery team were great by informing us of the time of their arrival. They installed the bed, explained the features and removed all the packaging. Great service.

13 December 2024
Rated 5 out of 5 stars

My bed is wonderful

My bed is wonderful. The structure of the bed would last a life time, and the upholstery is amazing. I cannot fault the bed at all. The mattress is wonderful for my back. Thank you so much for a dream bed.

10 December 2024
Rated 4 out of 5 stars

A really good customer experience in…

A really good customer experience in shop with the team and clearly the 'interactive' bed that you try for your optimum mattress setup works well as the bed we have is comfortable.
I'm still debating whether two narrow single mattresses really is the way to go and that may be the stumbling block but that could be easily sorted in the sleep guarantee I presume.

24 November 2024
Rated 5 out of 5 stars

Impressive

In store assistant was very helpful and patient. Ordering was simple, and I could choose the delivery day, and whether it would be morning or afternoon. The delivery of my items was on time and the lads who delivered were brilliant - very efficient and polite, and put covers on their shoes each they came in the house so they didn’t mark my carpets. Really impressed with the whole experience.

16 November 2024

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