Paula was fantastic at Dreams Sheffield. From the moment I walked into the store she dealt with all my concerns, was never pushy. Most of all I think I’ll have the perfect bed and mattress when they a... See more
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The gent who put my order through was great..I already knew what I wanted so it was just a case of him putting it all on the system and organising delivery which he also was great with..I couldn't fau... See more
Very helpful staff instore who went through all our options. We were given drinks and plenty of time to choose. One delivery man took the mattress upstairs even though we didn't pay and apologised fo... See more
Every stage of the process was first class from me walking in the store, to delivery. Your store representative Beverley was a brilliant professional. Helpful but relaxed and friendly and certainly n... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 Queens Road Retail Park, S2 4DR, Sheffield, United Kingdom
- 01147000306
4.8
Excellent
243 reviews
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Very helpful staff instore who went…
Very helpful staff instore who went through all our options. We were given drinks and plenty of time to choose.
One delivery man took the mattress upstairs even though we didn't pay and apologised for not being able to take the really heavy base upstairs too. Everyone was super nice and helpful.
11 April 2026
Excellent service got just what we…
Excellent service got just what we wanted. The assistant was very professional and friendly and made it so easy to choose the perfect bed and mattress. We didn't have to wait long for delivery and the delivery men were brilliant would highly recommend.
28 February 2026
Great service and found the right bed
Service from start to finish was excellent. Paula was really patient, talked through options and made a lovely cup of tea whilst we chatted options. Really good, friendly and gave me space to try options
Found a great mattress at a great price.
Very happy and would recommend.
7 February 2026
A* Experience
The whole process from in store to delivery with Dreams was hassle free. Our anticipated delivery of our new bed and mattress was 12 weeks but we got it within 6. The in store staff were very knowledgeable and made sure we understood what mattress type we needed following the use of their body/sleep analysis system. She showed us several options which we tried with different pillows and she listened to what our individual needs were. The delivery team were excellent. We booked assembly which I have to say was a godsend as we had ordered an ottoman style bed. They were efficient and removed all the packaging. The guys were friendly and respectful of our home. A*
7 February 2026
Very helpful and professional staff
15 February 2026
A comfortable mattress and a comfortable shopping experience.
Bradley was very helpful in the Sheffield shop and understood at once what kind of mattress we wanted.
The men who took our old mattress away were very efficient and helpful .All said and done the whole experience was easy and we are delighted with our new mattress..just what we wanted.
13 February 2026
The people in the showroom were very…
The people in the showroom were very helpful. Delivery was on time nd the men were very professional. They wore overshoes which I appreciated. They worked quickly and efficiently. We were pleased with the whole experience.
13 February 2026
The great experience in the shop and…
The great experience in the shop and staff very knowledgeable and helpful would highly recommend
13 February 2026
Sofa bed just perfect for space
Sofa bed just perfect for space. Price right for a sturdy sofa bed Helpful sales staff. Delivery a week or 2, but fine. Delivery and set up quick and efficient. Very happy.
2 August 2025
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Bed got delivered and was told because…
Bed got delivered and was told because it was free delivery they would not deliver to the bedroom!!
Left in kitchen for us to move
8 February 2026
Reply from Dreams - Sheffield
Good Afternoon, Nigel Capes
Thank you for taking the time to leave your review.
I am very sorry for any inconvenience caused on delivery, we do have different delivery options which should have been explained when placing the order.
I have sent you an email and I look forward to speaking with you soon.
Kind Regards,
Faye
From ordering to receiving our mattress…
From ordering to receiving our mattress the service was amazing
7 January 2026
Returning Customer.
Just purchased my second bed and mattress from Dreams within a few months. Also recommended them to my sister who has now also purchased a bed.
All very very helpful and attentive and it all makes for a pleasant experience, Nothing is too much trouble and delivered without any fuss.
Keep up the good work!
1 February 2026
Brilliant bed in so pleased
From the minute I entered the Dreams Bed Store I was given good advice but a really helpful member of staff.
She helped me choose the correct mattress which is absolutely brilliant and I’m having a great nights sleep.
I love the bed Hayden that choose in white it looks fabulous.
Thankyou for all your help I love my dreams bed
Rachel
31 January 2026
Simply the Best
A very helpful and engaging member of staff; nothing was too much trouble for Brad from the Sleep Match exercise to showing us a full range of options to suit our requirements. Brad is a natural salesperson but not pushy.
24 January 2026
Unprompted review
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