Emma was very kind, welcoming, and helpful. However, we did feel like there were a lot of staff members just sort of sitting around watching / chatting? I'm sure it's just because it was a slow aftern... See more
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I had a list of questions to ask and without me having to dig into my handbag, the young lady explained everything on my list and even more. When the new mattress came it was well wrapped so ther... See more
Excellent service from both Paul and Jo No high pressure sales just genuine advice Delivery was as advised,on time by Ryan who kept us informed by text of his time of arrival Would definitely rec... See more
the staff in store were extremely helpful and we were very impressed with their attitude and advice. We spent quite a time trying out various mattresses before we made our final selection, but never f... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Dairy Meadow Lane, SP1 2LE, Salisbury, United Kingdom
- 01722433097
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Immediate attention from knowledgeable…
Immediate attention from knowledgeable assistant who quickly understood my situation and requirements. No pressure to purchase. Detailed explanation of various goods.
Good service
The sales staff were very helpful and the delivery crew were very good and ensured we were happy with the installation
Good advice at the store
Good advice at the store. Focused on what was right for us rather than the most expensive mattress. Easy and courteous delivery service.
Removed kng sizr mattress witout having…
Removed kng sizr mattress witout having to do anything
On time
Great communication at all stages
Great communication at all stages. Friendly staff. The delivery guys even walked our mattress to the house despite having broken down up the road. They then carried two mattresses back which we had paid to have recycled!
May use AI-assist with repliesRead more
Inspect closely
The shop service was good and very helpful, The delivery was on time day and hour. The fitting seemed to go well?? Looked good all worked the tilts went up and down and we said our thank you's as the team left. Great. Before we used the bed one last quick inspection. A leg was very tilted on an angle not fitted. Two questions came to mind ring and complain or just fix it so I just fixed it after all they were on time,careful, and considerate but I would inspect closely on completion.

Reply from Dreams - Salisbury
Really helpful and patient
Really helpful and patient. Real experts in mattresses and been sleeping like baby since we got the new mattress and pillows. My fit bit even reports a much deeper sleep really great. Far superior to buying online- there's too much choice and it's an important purchase - go in store and try it on. Also interest free options were helpful.
Great service and prompt delivery
Excellent service and staff from start…
Excellent service and staff from start to finish
Very good service in the Salisbury…
Very good service in the Salisbury shop. Great attentive knowledgeable staff. At our request, Order delivery delayed a couple of weeks until room ready. Received call and email day before delivery re time . Call in morning as well prior to delivery, 1st stop in morning. Staff polite, tidy and gave information as we didn't pay for assembly.
Had been looking for a king size…
Had been looking for a king size headboard for ages. Visited Dreams and was asked if we wanted to see the headboards that were in the sale. Couldn’t believe our luck, the exact headboard in the colour we were looking for was there at a fantastic price. Headboard is great quality, delivery was quick and free. Staff member in the store was professional, polite and friendly. Delivery driver was equally professional, polite and friendly and without being asked removed his shoes before entering our property. First time we have purchased from Dreams but definitely won’t be the last.
My new mattress is very comfortable & I…
My new mattress is very comfortable & I no longer wake up with backache.
Excellent experience
We went to try out some mattresses. The staff were welcoming and friendly. We did the analysis of what mattress type we needed. Loved this, as we were able to see where we needed the support. Staff were really informative through this.
David was helpful, informative, knowledgeable, and friendly. He couldn’t have been better, excellent service.
We had tea, made by the lovely Ryan, who was polite and friendly.
The experience was great from start to finish.
The staff in the shop were very helpful
Very polite and efficient staff
Thank you Paul!
Paul at the Salisbury branch was brilliant, we got exactly what we needed and couldn't thank him enough. Good value for money and great product!
Mattress is great although it will not…
Mattress is great although it will not be turnoverable as suggested since it has a different reverse side.
Dreams where very good at looking after…
Dreams where very good at looking after you from the time you walked through the doors.
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