If you want really good service and great advice this is the place to buy a bed . Sandra was great very helpful and when we changed our minds and changed our order Sandra changed it all for us with n... See more
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Thanks to dreams in Redditch and salesmen Steven who was most genuinely helpful and knowledgeable of his job we are now the proud owners of a beautiful king size lift up divan tempur springless n... See more
Good customer service but issue with product missing velcro More concerning is that Dreams website states that beds are made at Oldbury in the West Midlands whereas mine was stamped MADE IN... See more
Company replied
Excellent service, great friendly staff, fab communication. New mattress delivered and old one taken away from first floor flat in around 10 minutes max. Cannot fault. Would highly recommend from poin... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit1 Washford Trade Park, B98 0GZ, Redditch, United Kingdom
- 01527353144
4.8
Excellent
231 reviews
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The two guys that delivered the…
The two guys that delivered the mattress put it in the required room and even took all the packaging away.
22 September 2023
Steve was a friendly and efficient…
Steve was a friendly and efficient member of staff. He gave us many options and we didn’t feel rushed.
7 September 2023
The whole experience was excellent
The whole experience was excellent, informative and we were made to feel as valued customers. We are however not sure if the bed is the right fit for us and we are prepared to give it at least 30 days to try it out.
22 August 2023
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Terms and conditions
Dreams Redditch, what a wonderful experience in store, friendly informed staff. Purchased a matress and two pillows, all sorted and delivered in a week by a friendly delivery team, lovely. After 2 weeks we found the bed too soft, so popped into the shop for a chat, we were assured no problems, call this number and they will sort it no problem.
Called customer services today 1st September, spoke to a lovely lady, who explained we hadn't had the mattress long enough to exchange, as per Terms and conditions.
Informed, 100 nights exchange policy only after 40 nights sleep. Informed call back on the 18th September. Also there is a cost difference which if you have purchased buy now pay later agreement cannot be refunded, so you get a voucher for the difference. Spent £2400 on a matress and two pillows, now sleeping on the spare bed for 3 weeks. Not happy, sweet DREAMS !!.
30 August 2023
Reply from Dreams - Redditch
Good morning Alan
Thanks for leaving us your review. We are sorry to hear of the discomfort you are experiencing on your mattress and your dissatisfaction with the initial response received from our Customer service team.
Happy I was able to speak to you earlier to put in place a resolution to this and glad you're happy with this.
I will also email you a summary of what we discussed and agreed and this will have my direct contact details on there.
Let me know if I can help with anything else and would be happy to help with this as well.
Many thanks
Stephen
Happy and satisfied customer
The sales assistant was very helpful and polite and made my purchase very easy and also the delivery men did their job well.
31 August 2023
Good products, great assistance (5* for Steve)
The assistant, Steve, was very helpful, he explained to us in details about every product we asked, very polite and pleasant all the time!
11 August 2023
Unprompted review
Reply from Dreams - Redditch
Good morning
Thanks for leaving us your review. We are sorry to hear of your disappointment with the long lead time for delivery of your item.
I tried calling to discuss this with but sorry I missed you.
I have however emailed you separately acknowledging this and the email also contains my direct details.
Let me know by reply if there's anything else you need help with and I can look into for you.
Many thanks
Stephen
We went to redditch store today
We went to redditch store today . We were served by Steve , I can honestly say he was amazing . Spent a lot of time was us . Was very helpful , And knowledgable about all the beds . We didn’t feel any pressure to buy . He was friendly and fun . We purchase a bed and frame and also the warranty . A fabulous experience 👍
30 July 2023
Unprompted review
Another great purchase
We have purchased from Dreams for many years and have always been highly satisfied. The sales advisors are always courteous, patient and knowledgeable and can offer advice on which particular items are suitable for our varying needs.
23 June 2023
Lovely new Dreams mattress serviced by…
Lovely new Dreams mattress serviced by Steve, and proffesional helpful delivery from Dreams. Not sure I could ask for much more.
21 June 2023
Great mattress for a decent price
15 June 2023
Shopping for a mattress at dreams…
Shopping for a mattress at dreams Redditch was a great experience.
Highly recommend all staff friendly and helpful
14 June 2023
Unprompted review
Brilliant!
We had never been to Dreams before, and we had seen the adverts on tv so we went along to the shop in Redditch has we was looking for a new bed and mattress, our dreams assistant Geoff was brilliant he showed us all the different mattresses to suit us, and he made it a fun experience so we came away with the bed and mattress we needed, the delivery was early and the drivers polite and professional, the bed as literally been a Dream to sleep on.
26 May 2023
Our New Mattress
We purchased our new mattress from the Redditch Branch. We were served by a lovely lady called Sandra, who was very patient and gave us plenty of time to choose the right one. Consequently we are extremely happy with our choice and now know that we chose the perfect mattress for us. This is by far the best mattress we have ever bought.
10 April 2023
Great service from the Redditch…Redditch dream team
Great service from the Redditch team.What a fantastic bed we’ve had an amazing sleep ever since it was delivered, no more aches and pains . The memory foam pillows are superb definitely the best investment we’ve ever made.
26 April 2023
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