If you want really good service and great advice this is the place to buy a bed . Sandra was great very helpful and when we changed our minds and changed our order Sandra changed it all for us with n... See more
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Thanks to dreams in Redditch and salesmen Steven who was most genuinely helpful and knowledgeable of his job we are now the proud owners of a beautiful king size lift up divan tempur springless n... See more
Good customer service but issue with product missing velcro More concerning is that Dreams website states that beds are made at Oldbury in the West Midlands whereas mine was stamped MADE IN... See more
Company replied
Excellent service, great friendly staff, fab communication. New mattress delivered and old one taken away from first floor flat in around 10 minutes max. Cannot fault. Would highly recommend from poin... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit1 Washford Trade Park, B98 0GZ, Redditch, United Kingdom
- 01527353144
4.8
Excellent
231 reviews
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Purchased our new mattress and pillows…
Purchased our new mattress and pillows with Geoff yesterday and couldn’t be happier with the experience.
Geoff was polite, informative, patient, tried out the machine to advise best mattress, tried out lots of mattresses before making our decision. Made us a coffee. An overall excellent service by Geoff !
19 October 2024
Unprompted review
A good shopping and delivery experience
Went to the Redditch showroom, planning to buy a new mattress.
The store attendant was very friendly and helpful, suggesting products that we might like based on our preferences but with no hard sell.
The machine that measures your sleeping position was fun and informative, but no substitute for getting to try out the mattresses on display.
A good shopping experience.
The delivery of our chosen mattress went really well, with the delivery people bringing the mattress straight to the bed and taking our old one for recycling (this was for an extra charge, but reasonable given it saved us wrestling it into our car for a trip to the tip).
8 October 2024
Lovely service
Lovely service, lovely bed. Polite and pleasant staff. Efficient and helpful delivery crew. Would recommend to anyone.
13 October 2024
Dreams is a Dream
Extremely Friendly and happy staff. We were greeted, offered drinks and made very comfortable and at ease in choosing the right bed with their expert help. We would recommend this store to everyone.
4 October 2024
Unprompted review
Perfect.
We have purchased all our beds, mattresses and pillows for all my family for a long time from the Redditch branch. Never been harassed with buy today or price will rise rubbish. Just honest advice that has never been wrong. Would never
go anywhere else.
20 September 2024
Great service, great product!
Ordered a new bed, mattress and pillow from Dreams. Service was fantastic, allowed plenty of time to decide on a mattress. Lovely cup of tea to enjoy whilst looking. Excellent delivery, on time, polite and respectful of property. Very happy with my purchase and could not fault anything.
31 August 2024
Good service from initial visit to the…
Good service from initial visit to the store to delivery
14 September 2024
Delivery the were excellent
Delivery the were excellent . They left the adjustable bed perfect to use.
13 September 2024
May use AI-assist with repliesRead more
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Made my back worse and 3months to…
Made my back worse and 3months to change it is way too long
18 August 2024
Reply from Dreams - Redditch
Good afternoon,
Thank you for taking the time to leave your review. I am sorry to hear that you are not getting on with your new mattress. I have left you a voicemail and have emailed you so that we can discuss this further. I look forward to hearing from you.
Many thanks,
Simon
5 star service
On our visit we were able to see a range of products and with the help of your team we were able to choose exactly what mattress we needed for our postures with the aid of your machine
17 August 2024
Excellent service from start to finish
Excellent service from shop right through to delivery
23 August 2024
Delivery team were unhelpful and…
Delivery team were unhelpful and brusque in their manner. In and out as quickly as possible was their intent.
Still assessing matrices
17 August 2024
Fantastic
Absolutely delighted with the whole process of choosing my new bed. I had expert advice in store regarding the correct mattress but didn't feel under any pressure to spend more than my budget. In fact I actually had a generous discount on my purchase.
Delivery was as promised, with expert assembly.
My bed is absolutely divine. I adore the frame, it's absolutely beautiful. The mattress is like sleeping on a cloud.
18 August 2024
Very good service in store
Very good service in store. Delivered in seven days. Delivery men were thoughtful and placed it on the bed in the room.
3 August 2024
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