The sales person Claire was polite and knowledgeable about the product offered once we had completed the assessment on the Dreams bed . She guided my wife mainly to the product that would suit her as... See more
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Kevin was very knowledgeable about the different styles of bed bases. We were offered water. We finally homed in on one style and bought it. Very good delivery timescale including assembly and takin... See more
We were shopping to swap our mattress in the Reading store and Will was so helpful! He had a lot of knowledge and was able to advise us based on what we have and what our problems were. Would definite... See more
Ordered beds are good but not happy with service provided. I did not opt for assembling beds by mistake when purchased beds and asked for assembling beds after they were delivered but Dreams customer... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Brunel Retail Park, RG2 0HS, Reading, United Kingdom
- 01182068447
4.8
Excellent
314 reviews
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Extremely satisfied with my purchase
Extremely satisfied with my purchase! All staff in shop are helpful and delivery was on time and professional.
20 April 2024
Delivery guys were excellent.
6 April 2024
Lovely
Staff was lovely and very helpful now waiting for the delivery on Saturday
23 March 2024
Unprompted review
Helpful staff in store and easy delivery
18 March 2024
Very happy
Love our new mattress. Knowledgeable staff in store, very professional delivery staff.
29 March 2024
Riska assisted us throughout and…
Riska assisted us throughout and catered to our needs.
Simple process but so many options and firstly walking into dreams having no idea what we wanted and an hour later having ordered a new bed + matress.
9 March 2024
Unprompted review
Great service and nice product
17 March 2024
Staff in shop were brilliant delivery…
Staff in shop were brilliant delivery came when said
10 March 2024
Very satisfactory experience
friendly and polite introduction.
Offered refreshments.
Mattress computer tested explained and tried.
Purchase selected and additional cover explained
All information covered very well and easy to understand
Delivered within notified time. Extremely polite and helpful staff.
23 February 2024
Great experience at dreams in Reading
Great service from Alex at the reading store. Very attentive to our needs and very knowledgeable. An asset to the team.
3 March 2024
Unprompted review
Great service in store and delivery. Very comfortable mattress.
Great service in store and delivery.
2 March 2024
We had to great individuals look after…
We had to great individuals look after us Sam
And Oliver
Amazing duo worked so hard to get us over the line with the bed and for a great value for money amazing both of you thank you so much
25 February 2024
Unprompted review
All very good
All very good. Especially the shop service and delivery men. Excellent.
17 February 2024
Great customer service with very prompt…
Great customer service with very prompt and professional during and aftercare….
14 February 2024
Very good shopping experience
Very good shopping experience, a lot of offers and options to choose with, and shop sales are very friendly and helpful.
12 February 2024
Unprompted review
A great in-depth friendly and polite…
A great in-depth friendly and polite service when trying out the mattresses after recommendations from the mattress machine.
10 February 2024
Excellent service from an exceptional…
Excellent service from an exceptional adviser.
9 February 2024
Unprompted review
Never slept better thanks to great store personnel.
We went in on a busy day yet the staff handled everything with professionalism and good humour. We told them what we wanted and they helped us get exactly that. 2 weeks on and we've never slept better.
The installation was also professionally handled so I think companies that try so hard to please really need a big thanks.
16 January 2024
Salesperson was helpful and friendly…
Salesperson was helpful and friendly and not pushy!,delivery was on time and the guys were again helpful and friendly and treated our home with respect by covering their shoes, Mattress is absolutely Amazing, extremely comfortable, sleeping better than I have in years!!
2 February 2024
Excellent service throughout!
Right from the start, the sales people were so helpful and friendly. Offering us what we could afford and even gave some freebies. The delivery was on time and kept us up to date beforehand, when it would arrive.
We looked around other bed stores after reserving a bed at Dreams and everywhere else was so expensive. We definitely got a bargain.
The beds are easy to build and an absolute dream (pardon the pun) to sleep on. We’re saying everyday how well we slept.
Well worth the 5 stars!
2 February 2024
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