The sales person Claire was polite and knowledgeable about the product offered once we had completed the assessment on the Dreams bed . She guided my wife mainly to the product that would suit her as... See more
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Friendly, knowledgeable staff and a wide range of mattresses and pillows to try out. Relaxed atmosphere with no sales pressure.
Huge shoutout to Alex at the Reading Dreams Store! From the moment we stepped into Dreams Reading, it didn't take long for Alex to approach us and walk us through the different types of mattresse... See more
Ordered beds are good but not happy with service provided. I did not opt for assembling beds by mistake when purchased beds and asked for assembling beds after they were delivered but Dreams customer... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Brunel Retail Park, RG2 0HS, Reading, United Kingdom
- 01182068447
4.8
Excellent
312 reviews
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Very pleasant salesman was very helpful…
Very pleasant salesman was very helpful but not pushy. Delivery men were excellent
28 December 2025
Delivery people were amazing, they put fhe bed together quickly and supported fhe same football team as us so great for us!!!
Delivery people were amazing, really friendly, put the bed
21 December 2025
Helpful staff in the shop and for the…
Helpful staff in the shop and for the delivery.
Took old mattress away and delivered lovely new one with no problems.
Very pleased overall with the process and with the new comfy msttress
12 December 2025
Thank your team in the shop and your…
Thank your team in the shop and your delivery team for all the help,it’s been a pleasure to do business with your company,we can thoroughly recommend dreams for the way they conduct their business,so friendly and helpful from start to finish.thank you all at dreams.we wish you all a great Christmas.regards tom and Eileen cox
13 December 2025
Good knowledgeable customer service
Good customer service and knowledgeable staff at the Reading branch. Both my wife and I are very happy with the bed, Tempur mattress and pillows we have had very comfortable nights sleep.
13 December 2025
Excellent service and choices.
Excellent service and choices.
The customer service is really friendly and they do everything they can for you to find the correct bed an more importantly matress!
Would go again and also recommend to everyone.
6 December 2025
No hassle experience!
Really helpful and knowlegable no pressure sales man who guided us to the right purchase. And a team of lovely delivery guys!
10 November 2025
Dreams bed delivery
Dreams bed delivery. The team arrived on time and were quick to collect the old bed and build the new frame. There was one glitch that the mattress we ordered was not on the delivery van but this was swiftly rectified and delivered within half an hour. The mattress has proved to be so comfortable and has improved our sleep quality. The team gave us clear and helpful advice on mattress care.
14 November 2025
What 'Dreams' are made of
Bed hunting with my husband is not fun however turned out to be a 'Dream Experience'
We started at Bensons for Beds in Reading...don't recommend then moved onto Dreams.
Totally different experiences and my husband was actually enjoying himself, bouncing on the beds.
Claire was absolutely outstanding and delivered the best customer service.
We were quite confused but Claire guided us through the process and we had a sleep test too.
The following week we returned and purchased our mattress.
Kevin (The Manager) and Claire remembered us and we were delighted with whole experience.
Go straight to Dreams!!!
22 November 2025
Unprompted review
Service at the store and also when the…
Service at the store and also when the mattress was delivered was first class
23 November 2025
Great experience
Friendly, knowledgeable staff with a good product knowledge
23 November 2025
Unprompted review
The assistant was very helpful and…
The assistant was very helpful and delivery men were very polite
8 November 2025
Great service.
1 November 2025
It’s perfect for what we wonted
It’s perfect for what we wonted
But a little expensive
26 October 2025
Friendly staff
Friendly staff, liked using the sleep machine to determine the mattress recommended
2 October 2025
Very helpful in the shop
Very helpful in the shop. Showed all the recommended mattresses, not just the most expensive.
Only negative was extra cost to take it to bedroom especially as I paid for the old one to be removed so they needed to go to the bedroom
17 October 2025
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