We popped into the Portslade branch of Dreams to look for a new mattress and found the whole experience to surprisingly relaxed and enjoyable. (How often does shopping mean lying down and relaxing... See more
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Great choice, helpful staff and no rush to make a decision. The showroom is well laid out making browsing easy. Harrison was super helpful and set us up on the sleep mapping machine to help us in our... See more
The store is well laid out, clean and smart, and has a very good range on display. On both of the occasions we visited the showroom the staff were particularly impressive…being friendly, polite, k... See more
Attentive and helpful colleague who gave us space to make our own decision, but there to answer the questions we had. By visiting the store personally able to try the products before making a choice.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
91 Fishergate Terrace, BN41 1PH, Brighton, United Kingdom
- 01273023328
4.9
Excellent
226 reviews
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Excellent service. Thank you
Excellent service in the showroom and very polite and efficient at delivery, we love the Super King Size bed. Thank you Martin in the showroom.
12 September 2025
Excellent Customer Service!
What an incredible experience we had picking out our new mattress! We were welcomed by Guy who was so down to earth, informative and put us at ease with his banter. We spent a lot less than we thought we were going to and felt confident in our choice through the test mattress/program and Guy's advice. Having the mattress delivered and installed was such a breeze - truly such a stress free, simple and surprisingly fun purchase! We were so impressed by this experience that we immediately recommended the store to someone else and they got a mattress, too!
14 August 2025
Very friendly people
Very friendly people, took all rubbish away and explained how the electrical bed worked and any problems to call them.
13 August 2025
Guy made it a pleasure
Guy at the Porstalde store made it a pleasure to buy a bed from Dreams, he explained the different bases and mattresses and answered all our questions
After looking online, we had intended to visit various different bed shops to try them out before picking our bed, but we felt confident enough to order then and there.
31 July 2025
Unprompted review
Gentleman was very informative and…
Gentleman was very informative and advice he gave us was successful
1 August 2025
One satisfied customer
Firstly the service in the store was excellent, kept up to date with delivery.
Delivery was on time and the delivery guys were so helpful and courteous.
I was able to put the bed together myself with no problems and have slept well as the bed and mattress are so comfortable, i would definitely recommend Dreams beds.
30 June 2025
Dreams experience very good
You made the experience of my shopping with you, very thorough, with lots of help and guidance. Dream match very good too .
Have turned mattress twice already, and it’s lovely. A special mention to John who helped me. Thank you
11 July 2025
Great Service
Very simple and easy transaction. John the sales assistant was just lovely and very helpful! : )
5 July 2025
Time slot was perfect.
Well informed on what date our bed was going to be delivered, time slot was spot on. The 2 delivery men, Seb and Rob were most helpful and polite.
17 June 2025
Love my new mattress!
Great customer service in store, staff were friendly and helpful and I’ve had some amazing sleeps on my new mattress 😍
27 June 2025
Friendly knowledgeable staff
Friendly knowledgeable staff, no pressure, clear understanding of how process works
20 June 2025
Great service from John
A great company with traditional values. I visited with my elderly mother and we were attended to by John who couldn't have been more helpful. There was never a rush and all he wanted to do was to find the mattress that best suited my mother's needs.
Well done! Good service is difficult to find nowadays and so far, the product is matching our expectation.
13 May 2025
Martin from dreams in Brighton was…
Martin from dreams in Brighton was extremely knowledgeable, friendly, helpful, funny, kind and gave clear and concise information. He made our whole experience very easeful and pleasurable. Would highly recommend.
1 June 2025
Unprompted review
Excellent quality as well as large…
Excellent quality as well as large storage space.Very good delivery team as well.
I must mention your college, John who was very helpful in the sales and advise process.
10 May 2025
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