We were treated with professionalism and courtesy by Paul who clearly knew his subject inside out and was able to provide advice and choice to help us decide on the right mattress for us. He was also... See more
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Paul at Coypool store was brilliant. Amazing Knowledge of the products and answering any questions we had. Would have given 5 stars but when we purchased our bed we did not have any option for a deliv... See more
Bought a new mattress from dreams after trying all the stores that are in the same vicinity. We went back to dreams and bought the one we liked from dreams. Callum spent alot of time talking us throug... See more
Greeted with the offer of tea or coffee,l by one of her colleagues, very welcome after battling the traffic, Jane, with whom I had spoken the previous day, showed me the bed bases I'd identified as p... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Coypool Retail Park, PL7 4FB, Plymouth, United Kingdom
- 01752874174
4.9
Excellent
370 reviews
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Very pleased with the mattress and…
Very pleased with the mattress and ottoman base, very good value for the money.
31 October 2025
Friendly and welcoming
Friendly and welcoming, fair price and came out with exactly I was looking for when I came into the store
15 October 2025
Unprompted review
Staff were so helpful and managed to…
Staff were so helpful and managed to sort me out with everything I needed. Delivery was very fast and my overall experience was excellent
26 October 2025
Great experience using the analytics…
Great experience using the analytics bed and then finding a suitable mattress, with a knowledgeable sales assistant. Fast delivery time - looking forward to receiving it and good nights sleep.
24 October 2025
Unprompted review
Fantastic customer service in store
Fantastic customer service in store. The young lady was very helpful and friendly. She took the time to help us find the right mattress to suit
Plenty of choice with a range of styles and price ranges too. We managed to find a great mattress with a good discount off too.
24 October 2025
Very happy with the comfort of the…
Very happy with the comfort of the mattress I purchased from Dreams and it was exactly the same as the one I tried out in the shop.
Delivery went to plan. Two very polite and courteous English lads turned up at the allotted time. I would buy from Dreams again.
17 October 2025
From the moment we walked into the…
From the moment we walked into the store we knew we had come to the right place.Raz looked after us and he knew his stuff. My wife and I have had the best sleep ever and no more waking up with a bad back and my wife loves her new pillow. Thanks to all your staff.
10 October 2025
Excellent service on arriving in…
Excellent service on arriving in plympton store welcoming and offered help and advice purchased bed booked delivery delivery kept us uptodate on time off arrival and they rang again when arriving and delivered bed with a courtesy and smile ,.
5 October 2025
Both Jason and Lewis were respectful
Both Jason and Lewis were respectful, kind and efficient. Thank you .
26 September 2025
Everything as promised
Everything as promised. Helpful and knowledgeable staff in shop and delivery. Very happy with mattress. As a bonus I was able to use my Veterans card for a nice discount!
27 August 2025
good service and sales explanation
5 September 2025
Highly reccomend!
Myself and my partner visited the store to purchase beds for our new home. Hannah was a fantastic help. She assessed our needs using the mattress finder (v nice experience), made us a tea and went around lots of the mattresses with us. She was very knowledgeable and friendly. We ordered the beds for delivery and assembly service. Both beds (1 king size and 1 double ottoman) were assembled by 2 gents in around an hour! Fantastic service from start to finish.
7 September 2025
Great service
Great service, very professional & experienced. Took the time to explain & recommend specific beds/matteesses/pillows all good
29 August 2025
Going the extra mile
I was blown away by the level of customer service. The delivery of my bed and mattress was quick and efficient and the drivers were extremely friendly. They even overcame a potential issue with the stair lift to avoid having to fail the delivery due to insufficient space so I was also impressed with their commitment to going the extra mile.
29 August 2025
Very pleasant and helpful staff nothing…
Very pleasant and helpful staff nothing was to much trouble
18 August 2025
Great service though out
Great service though out. Perfect mattress and pillows. Would recommend after previous service from other stores. The products are excellent.
11 August 2025
Very happy with my new bed and the Dreams experience
Very happy with my new bed and the whole experience was perfect from choosing the bed to the delivery!
3 August 2025
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