We were treated with professionalism and courtesy by Paul who clearly knew his subject inside out and was able to provide advice and choice to help us decide on the right mattress for us. He was also... See more
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Paul at Coypool store was brilliant. Amazing Knowledge of the products and answering any questions we had. Would have given 5 stars but when we purchased our bed we did not have any option for a deliv... See more
Bought a new mattress from dreams after trying all the stores that are in the same vicinity. We went back to dreams and bought the one we liked from dreams. Callum spent alot of time talking us throug... See more
Greeted with the offer of tea or coffee,l by one of her colleagues, very welcome after battling the traffic, Jane, with whom I had spoken the previous day, showed me the bed bases I'd identified as p... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 Coypool Retail Park, PL7 4FB, Plymouth, United Kingdom
- 01752874174
4.9
Excellent
370 reviews
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Vast choice at Dreams
Perfect experience for the purchase of our beds. Excellent knowledge provided by company representative. Overall a good experience.
24 March 2026
Unprompted review
Plymouth Coypool Store
From entering the Plymouth store, which was very welcoming to purchase a new mattress, nothing was too much trouble, to the delivery, it was an excellent service. I was kept up to date on delivery date and timings. Jason the delivery driver was brilliant, put protective foot wear over his shoes to protect my carpets and very pleasant. Very pleased thank you.
6 March 2026
My new mattress is perfect and just so comfortable. I am delighted.
My new mattress is perfect and I am so comfortable on it I just don't want to get out of bed in the morning.
I wanted an extra firm mattress, of which there aren't many available but I purchased the Therapur ActiGel Glacier 1800 single mattress and it was just what I wanted. I am delighted :)
21 February 2026
Everything went smoothly all staff plus…
Everything went smoothly all staff plus
Delivery staff were polite and courteous
14 March 2026
Great Customer Experience and Delivery…
Great Customer Experience and Delivery Driver very helpful.
6 March 2026
The delivery and assembly guys.
The delivery and assembly guys.
Assembled as and where we wanted and left everything tidy. Jason and Ash as I remember.
1 March 2026
New mattress.
The new mattress was delivered and put on my bed by the crew at the time they said. Since then I have slept better then I have for years.
24 February 2026
Very good service
20 February 2026
Prompt delivery x unfortunately they…
Prompt delivery x unfortunately they didn’t have time slot to put my bed together x
22 February 2026
Dreams Plympton
Dreams Plympton
Callum was extremely helpful purchased a single Sealy mattress
18 February 2026
Unprompted review
The staff in the store were really…
The staff in the store were really helpful and answered all my questions so I got the correct bed for my needs. The delivery men were on time and also very polite and helpful
6 January 2026
Great customer service and delivery…
Great customer service and delivery very good
Bed is perfect
6 February 2026
Great matress
Great memory cool matress buying was easy with Dreams and delivery and recycling old mattress was grat could not be better.
30 January 2026
Very kind quick and helpful.
30 January 2026
Brilliant company when buying and delivery
The company kept me in touch all the time about the delivery of my mattress. Very well done all round. Thanks
25 January 2026
We were very well looked after there…
We were very well looked after there was no pressure to buy anything but we were provided with all the information on products we were interested in.
25 January 2026
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