Dreams - Oxford Reviews 

We came into the store feeling vague about what we wanted but with expert advice left half an hour later having made an order and arranged a delivery time just two weeks away.

A very positive expirience, very efficient and friendly staff! Would recommend to friends and family.

We were shown a vast selection of mattresses that would be suitable for us. The advice given was knowledgeable and considerate.

Great customised experience. Staff in shop very knowledgeable about the different types of mattresses and what would work best for you. Delivery was smooth, quick and reliable.

Helpful friendly nonpushy staff and great range of mattresses to try

St Clair was a great and helping gentleman. Overall experience was very pleasing.

We needed a new mattress but had no real idea what we were looking for. I looked online and saw a few I would like to try before we buy and all 3 beds were in stock in Oxford, so we went along.
The customer service was excellent. Jeff was very knowledgeable without being too pushy. We were offered to use the Sleep Match machine which scans and monitors your pressure points to recommend some mattresses. The first mattress recommended was the one we ended up buying. The whole process was really very good. We were offered refreshments during our visit and were not made to feel rushed at all. Jeff was attentive and answered all our questions and I must say his customer service was first class.
Would definitely recommend.

Incredibly friendly and attentive staff. Got to try a whole range of bed and mattress options. Good discounts and fast delivery.

From the moment I stepped into the Oxford store to the delivery of my mattress (on time & within the specified delivery window), the service at Dreams has been nothing short of outstanding. Excellent customer service and attention to detail. Salesperson St Clair is especially lovely. A very satisfied customer here!

Excellent… service was spot on not pushy and Jeff who I dealt with was very knowledgable and listened to what I wanted… would highly recommend a visit if you are looking for a new bed

Excellent product (super king ottoman divan bed and mattress) and fantastic delivery experience. One of headboard screw hole was slight damage which the fitting guys noticed and arranged for damaged product to replaced. Overall, highly recommend Dreams.

Absolutely fantastic service at Dreams on Botley Road. Looking forward to the new mattress!

Although there were some good elements to my experience at Dreams ie. prompt attention from staff, and friendly staff. I feel that the Coporate nature of the company lets the customer down. I needed to buy a mattress, and viewed a few in the showroom, then was shown a mattress that was heavily discounted to half of it's price, and was told that it was ex-display. All fine, however, I didn't realise that ex-display items cannot be exchanged. I have since discovered that the papers you sign when you pay for the product have a lot of clauses in them. At no point during the sale was it pointed out to me verbally or highlighted by the Seller that ex-display items are not exchangeable. However, if the company did this maybe they wouldn't sell these items - so duping the consumer. I feel strongly that I was not given the facts of my purchase at the time. The fact that you cannot exchange an item is such a big issue to a consumer. I would like to feed back that If this is a document of consent, very important elements of the document should be drawn to your attention, by the Seller (i Work in an area that deals with consent, and this is usual practice). Unfortunately the mattress is too high for our bed and I am unable to exchange the mattress, so now am wondering what to do. I feel that the Sellers should advise the buyers to read the contract, and that it is a binding contract which has useful/important information within it. This I wasn't expecting when buying a mattress.

Update: Thank you Dreams for attending to the above. I am very happy with the prompt reply to my original concern, and I am happy with the resolution. Much appreciated. I will definitely use Dreams to order the single mattress that I now need. Have felt listened to and am happy with the prompt customer service.

Excellent Instore experience in Oxford, can’t wait for my delivery now.
St Clare was lovely and patient with me and my indecisiveness and brilliant with my autistic son. He also cared about getting me the best deal he could.

Great personal attention from Haroun. Above and beyond the call of duty

Price was good. Delivery as scheduled. Easy to assemble the divans; bunks a little more complicated, but good instructions. Bed was as comfortable as we wanted.

Well informed, pleasant salesman took me through options, led by my questions & needs. He was not pushy, and did not make me feel uncomfortable when I left with a written quote, but no purchase. I phoned back later, and again received 1st class help, and then decided to purchase a lovely bed (the same as my daughter bought last year) & a mattress,

After doing the bed test in store we bought the recommended bed for ourselves. I would say it's been about 70% right, I still wake up early hours with a sore back, not as bad as it was but still sore and I can't decide if bed is still to hard or to soft for me.

Robert at the Oxford shop was absolutely amazing. We walked away happier and with a great mattress. Thanks, Robert!

Staff are very friendly and helpful without being intrusive. After much trying of different mattresses we made our minds up and there was no sales pitch or pushy upselling, apart from a good suggestion which we chose to accept. I would not hesitate to recommend the Oxford Botley store to friends.