Raymond at the Orpington store was very friendly and helpful, he listened to what we were looking for and came with great recommendations of mattresses for us to try. We were offered pillows to try th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely welcome by all the staff. They weren't invasive but were there to answer questions as we browsed. Very polite and expedituos completion
Had a smashing visit to Dreams Orpington, was calm relaxed and informative , your team member Philip introduced us to your sleep match machine , where we were able to chose a perfect mattress and p... See more
Excellent service from start to finish from dreams. The sales assistant in the shop was helpful and gave good advice. We could take our time looking and deciding what we liked with out being pres... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Spring Vale Retail Park, BR5 3SG, Orpington, United Kingdom
- 02045329701
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was looked after at the showroom
Was looked after at the showroom. Delivery was faultless. And the bed is very comfortable.
The only thing not to happy about is…
The only thing not to happy about is that the matress slips on the Ottaman so evert morning I have to adjust the mattress.
Single bed purchase
This store in Orpington is well laid out and the staff always welcoming and knowledgeable
The ladies who attended to me were very polite, helpful and efficient
The bed is a nice firm bed and very comfortable
Great service from purchase to delivery.
Professional and delivered on time.
Highly recommended
We had very good advice from a sales assistant who was clearly knowledgeable, and we felt we could take our time before making a decision.
Delivery was very efficient and on schedule.
We are very pleased with our purchase, and would recommend this store.
Very good purchase
The bed is very comfortable and it adjusts fully to my needs, also the delivery guys were efficient , friendly and knowledgeable about the product.
The process was smooth from ordering to…
The process was smooth from ordering to delivery and the staff were courteous and helpful. The delivery men were very good and respectful. Mr Pilgrim at head office promptly responded to my request for the difference in the sale price to be honoured as the store could not deal with it. This was as a result of a price match!
The lady who assisted me was incredibly…
The lady who assisted me was incredibly kind, knowledgeable, and patient. She took the time to answer all my questions, provided helpful recommendations, and made the whole process smooth and stress-free.
A good bed experience.
Excellent service from start to finish from dreams.
The sales assistant in the shop was helpful and gave good advice.
We could take our time looking and deciding what we liked with out being pressurised.
The delivery and fitting service was brilliant.
Arrived on time, put both beds together, checked we were happily with everything and took away all the packaging.
Very happy.
Had a smashing visit to Dreams…
Had a smashing visit to Dreams Orpington, was calm relaxed and informative , your team member Philip introduced us to your sleep match machine , where we were able to chose a perfect mattress and pillows for our age and body’s needs.
Philip is an asset to your team he was there when needed with extensive info which made the purchase effortless.
Many thanks Debbie and Mick Browne
( Bexleyheath )
Great shop experience
The shop assistant was honest patient and very helpful and informative. The delivery personnel were brilliant. Kept us advised of when they were going to arrive and they arrived and did a brilliant job and explained everything that we needed to know and left with everything tidied away. We were really pleased with this experience thank you very much.
The salesman at Dreams was very helpful…
The salesman at Dreams was very helpful and the delivery team were quick and efficient
The whole experience was excellent
The whole experience was excellent. The staff were particularly helpful.
Helpful manager at local Dreams
Helpful manager at local Dreams. Mattress delivered on time by two efficient, and considerate men.
May use AI-assist with repliesRead more
Absolutely shocking customer service
So, on 22 september, I ordered and paid in full for a bed for delivery on 16 December. On 14 December, Dreams advise that they cannot adhere to what was basically a contract and now can’t deliver until 28 December. Had to totally rearrange our plans for Christmas. Don’t use, they don’t give a sh*t!

Reply from Dreams - Orpington
Delivered on time
Delivered on time. Delivery drivers were very helpful and friendly. So far we are very pleased with the matteress.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







