My husband and I visited Dreams in Oldbury earlier this week and were fortunate to have Robert assist us in our search for a bed and mattress. Robert was very personable, knowledgeable, knew his stock... See more
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First time using this company. Ordered bed online, website very easy to use. Order status & delivery email communications were timely & accurate. Allocated early delivery slot (7am-9am) on de... See more
From walking into Dreams (Oldbury branch) we were greeted by Nicky who was very helpful also helped by Andy ordered mattress of our choice delivered by two weeks later by two lovely lads.whole experie... See more
Very professional , they had to squeeze between car to deliver bed but not once did they moan, not only that, they had to make several trips into house and each time they cover or took off their sho... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1D Granada Trading Estate, B69 4LH, Oldbury, United Kingdom
- 01218158529
4.7
Excellent
327 reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unimpressed
I submitted a review previously giving the member of staff (Nicola) a 5star for her help but their policy leaves a lot to be desired however having had to exchange the mattress for a firmer one because it was very uncomfortable I'm told that I can only receive the refund of £103 in vouchers so the £1000+ mattress was paid in hard earned cash but dreams Oldbury makes sure that you can only use the so called vouchers in Dreams a total RIPOFF all I can say is iv learned my lesson so my advice to anyone thinking of buying from Dreams is to take your custom elsewhere as they gladly take your cash but don't give back what they owe in cash
11 March 2025
Unprompted review
Reply from Dreams - Oldbury
Good Afternoon Julie,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are not happy with the terms and conditions that apply to our comfort exchange guarantee.
So we can look into the matter further for you, I have requested some further details from Trustpilot. I look forward to speaking with you soon.
Kind Regards,
Faye
To many options with the body scanner
To many options with the body scanner. I have Parkinson's so wanted the right option this wasn't given.
5 April 2025
Reply from Dreams - Oldbury
Good afternoon Craig,
Thank you for taking the time to leave us your review.
I am very sorry to hear that you are not getting on with your mattress.
I did try to call you today but as I could not reach you, I have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
Good friendly no pressure service
No hard sell - used the sleep match machine and was shown a variety of mattresses.
Delivery was on time and guys were very polite and quick.
Can't fault Dreams
5 April 2025
Very pleased with the service received
Very pleased with the service received. The staff in the showroom were very helpful and friendly. The communication leading up to delivery was excellent and the delivery of our new mattress was completely satisfactory.
5 April 2025
Ordered my bed with ease and got all…
Ordered my bed with ease and got all the details I wanted to purchase the right bed.
2 February 2025
Brilliant Staff
Brilliant staff all has good knowledge on the different mattresses. We went in towards the end of the day, we were not rushed. Well done the Oldbury team 😊
21 March 2025
Unprompted review
Great service given from Usha at the…
Great service given from Usha at the Oldbury store, used their mattress technology to see what mattress is best for us, was shown around all the suggested mattresses off our results and found the one we liked the most, Usha was very kind, polite and knowledgeable. Highly recommend!
1 April 2025
Unprompted review
Excellent customer service
Excellent customer service. Quick service
Knowledgable staff
10 February 2025
Delivered on time and the men who…
Delivered on time and the men who Delivered to me was very helpful
21 March 2025
d not had a…
Mattress as made my back bad not had a good night sleep since I have had the mattress my back was alright before the mattress
21 March 2025
Reply from Dreams - Oldbury
Good Afternoon Christine,
Thank you for taking the time to leave us your review and for speaking with me over the phone.
I am sorry to hear that you are not finding your mattress comfortable however I am glad that we were able to come to a suitable outcome.
If you have any further questions please do not hesitate to get back in contact with me.
Many thanks,
Faye
Excellent service very friendly would…
Excellent service very friendly would highly recommend
15 March 2025
Recent purchase of small double ottoman bed
Very happy with the service I received in the showroom from the staff and communication via phone I had relating to my purchase delivery and assembly of my bed
The delivery guys were very friendly and professional
The bed is extremely comfortable and good value for money
14 March 2025
Happy to recommend Dreams
The communication regarding our order & delivery was excellent. The delivery was on time & the team were professional, friendly & polite.
Our bed is beautiful, great quality & super comfortable.
We are so happy with both the bed frame & mattress & wouldn’t hesitate to recommend Dreams to family & friends.
13 March 2025
I was so pleased I decided to use Dreams…because I received a service from ordering to delivery second to none
I was so pleased I decided to use Dreams for my new mattress - from walking in the door to delivery, an excellent service all round.
To go into somewhere where Staff are extremely knowledgeable, but particularly helpful & pleasant! I actually thanked the staff for a particularly pleasant experience, to be able to speak to someone face to face & sort everything out in one go from my experience worth its weight in gold!
28 February 2025
Very professional
Very professional , they had to squeeze between car to deliver bed but not once did they moan, not only that, they had to make several trips into house and each time they cover or took off their shoes . Put the completed bed in the right place and all paper and plastic took away, very polite men. Very pleased , would 100% recommend them
20 February 2025
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