The staff at the shop were helpful but not intrusive. They were there to answer questions and offer advice and allowed us to wander round to make our own choice at leisure. Making the order was clea... See more
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Sales assistant (Ben)was friendly and offered us coffee. He explained everything properly and easy to understand
Like most people, buying a new mattress isn't something we've done for years! Dreams made the whole process so much easier right from stepping through the door. With the huge choice on offer..memory f... See more
We had a brilliant experience choosing a new mattress at Dreams! We were offered a cup of tea as we arrived before doing the sleep match part of the process to determine what mattress might meet our n... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 3a Sprowston Retail Park, NR7 9AZ, Norwich, United Kingdom
- 01603363540
4.8
Excellent
438 reviews
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Excellent service from price to…
Excellent service from price to salesman to delivery.
19 December 2024
Excellent Customer Service
On entering the store I was immediately greeted with a friendly Hello & was asked if I needed any assistance, I knew what I was looking for & was shown the mattresses by Dave, offered a pillow to try & given a full explanation of build, quality & price.
On agreeing to purchase I was offered a drink & the service received was superb from Dave & all the staff
6 December 2024
Unprompted review
Mattress
Bought my new mattress from the clearance section and it is absolutely brilliant!
Thank you dreams...
10 December 2024
We are very much enjoying our new…
We are very much enjoying our new mattress very comfortable.
10 December 2024
First class service
Dennis introduced himself to us when we first entered the store, he let us look around and find what we were looking for, he was very knowledgeable and made sure we had time to explore all the options before making our decision. He was patient and kind, we could not recommend him enough. Excellent service
9 December 2024
Unprompted review
Just the perfect mattress chosen for us.
22 November 2024
We were delivered the best product and…
We were delivered the best product and best team to assemble the bed. Thank you Dreams💖
22 November 2024
Easy to order and pay.Delivered free
Easy to order and pay.Delivered free, and a few days after I made my order. plus 4 silentnight pillows. Whats not to like
16 November 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly, knowledgeable and helpful.
In store, Dreams are friendly, knowledgeable and offer great advice; And give you plenty of time to try the mattresse to make the right decision. Some are made to order however, and can take up to a month for delivery - this is the only thing to keep in mind.
20 September 2024
Reply from Dreams - Norwich
Good afternoon Janice,
Thank you for taking the time to leave us your review.
I am sorry to hear of the lead times you have experienced. Having had a look at your order, i can confirm that both mattresses are made to order so do carry a production lead time. We do have a wide range of stock mattresses.
I did try to call you but as I could not reach you, i have sent you an email and I do hope to hear from you soon.
Many thanks,
Kishan
After having my third mattress in…
After having my third mattress in 6months I’m so happy that Dreams found me the right mattress to suit my frame best sleep 💤 I’ve had in months thank you Dreams 👌
10 November 2024
Great service
Great service, choice and value for price. All in time as promised. Everything is great
25 October 2024
From walking into the shop to delivery…
From walking into the shop to delivery an all round good experience.
19 October 2024
Excellent service from start to finish
Excellent service from start to finish. From ordering, we were kept upto date and delivery brilliant. Would certainly use Dreams again
19 October 2024
We were given helpful advice
We were given helpful advice, and time to view,
Without being under pressure to buy. When we had decided what we wished to purchase, it was straightforward, the salesman was very polite, as were the other staff. When it came to delivery , we were given choices of dates, and from there, we were updated several times to show the progress of our delivery. It arrived right on time.
13 October 2024
The staff at Dreams in norwich were…
The staff at Dreams in norwich were absolutely fantastic
4 October 2024
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