It was a very relaxed atmosphere the staff were friendly when we entered. The young lady Rhiannan who took care of us was very helpful. We went on the special bed and then we were shown recommendation... See more
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See what reviewers are saying
Diane was so helpful and listened to our remit , very thorough showing us lots of options never hurrying giving us plenty of time to make our decision.
Maidstone single firm £300 GB Paralympics mattress needs topper for side sleeper good sleep straight away ribs achy for a few days then used spare duvet over topper and had great comfortable sleep 2... See more
Tony at the Royal Quays, Newcastle branch was extremely helpful, knowledgeable and friendly. He greeted us warmly, then advised us on various options and yet gave us time to consider our choices, even... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 22 Royal Quays Outlet centre, NE29 6DW, Newcastle, United Kingdom
- 01915358267
4.8
Excellent
149 reviews
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Great service all round!
Great in store service, speedy delivery and super comfy mattress!
26 July 2025
First class
From Lisa in the shop to the lads who delivered cannot fault them first class
26 July 2025
We recently purchased 2 new beds from…
We recently purchased 2 new beds from Dreams at Royal quays .
We received excellent advice from the sales person as to what type of bed and mattress we would best benefit from as my husband and I both have back problems.
We were invited to have an analysis done on the machine they have in store .
After reviewing the results of the analysis, the sales person took us around the store to show us the perfect beds that would help us gain a good night's sleep.
We had a really good selection to choose from .
After selecting 2 new beds to replace our old ones we can honestly say we have had the best nights sleep we've had in a long time .
Delivery was swift and the beds are absolutely brilliant.
We would definitely recommend anyone who wishes to buy a new bed to pay this store a visit .
Excellent service.
25 July 2025
friendly helpful staff in store
friendly helpful staff in store, delivery men exceptional
25 July 2025
Delivery guy were brilliant …
Delivery guys were absolutely brilliant... They took my old mattress, which according to their work sheet was not listed... I was very grateful when they said they would take it..
Thanks guys...
17 July 2025
Unprompted review
Divan bed & mattress
Well organised from start to finish.
All very helpful, polite workers.
I was updated every step of the way for delivery !
Very happy with bed base, headboard and mattress!
27 June 2025
Excellent service
Service in store was excellent from start to finish and delivery was on time and as expected. The mattress itself is fantastic quality and we've had the best sleep since buying it!
13 June 2025
Thank you well happy with my new bed…
Thank you well happy with my new bed service was perfect staff were very helpful thanks a gain for everything
24 May 2025
Lady in shop very helpful and delivery…
Lady in shop very helpful and delivery drivers very polite
10 May 2025
Bed order
From ordering to having it assembled happened on time, we were informed and everything was efficient, fab.
26 April 2025
Straightforward
I had a fantastic experience with Dreams from start to finish. The process of buying the bed was incredibly easy and straightforward – the staff were helpful, knowledgeable, and made sure I found exactly what I was looking for. Booking a delivery date was simple and flexible, which made planning around it stress-free.
13 April 2025
Lady in shop was very knowledgeable…
Lady in shop was very knowledgeable certainly knew her job. Company good for having the experience of testing and finding the best bed to suit.
5 April 2025
great customer service and wonderful…
great customer service and wonderful mattress thank
11 January 2025
Great fast service
They rang me the day before confirming a time slot 3 guys turned up took my old bed and mattress away and fitted my new bed all done in 1 hour all done. Great service all around.
15 March 2025
Customer service was perfect
14 March 2025
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