Was a good experience - used the analysis thing to assess our best mattress having done this before and it found us a good mattress. Hopefully as good this time too. Dealt with by Tina throughout who... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were assisted only when needed while browsing the store and received information from Lucy, who knew any details we enquired about, without any sales pressure. Once decided we were sat down com... See more
We had a good experience in buying our new bed . We were left to explore all beds & mattresses but had a good team nearby to ask questions . Our decision to buy was very easy & straightforward with Co... See more
We had a great experience with Tina in MK this morning. We were greeted with a friendly smile, great advice, service & knowledge & we were able to make our choice & process the order quickly, with fr... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit A Routeco Retail Park, MK6 1BN, Milton Keynes, United Kingdom
- 01908755604
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Only had the bed just over a bed delivery week and…
Only had the bed just over a week and seems like I will be happy with it
However when delivered,the 2 men thought it was ok to leave many staples sticking out around the base and a couple of staples on the carpet..... not impressed, covering the bed could have cut me and/or ripped my bedding and I had to remove them all carefully myself.better attention to detail on delivery required.....they seemed in to much of a hurry.

Reply from Dreams - Milton Keynes
Very helpful staff and good experience…
Very helpful staff and good experience in choosing a new bed and matress. Delivery was very quick and efficient, taking away our old bed and matress. One minor issue was the the size of bedding recommended for our new Tempur matress was standard 25cm deep fitted sheets, however these were not deep enough and we had to get more new sheets 30cm deep which fit much better. Communication throughout was excellent.
The efficient and pleasant service…
The efficient and pleasant service whilst ordering in store, and the excellent delivery staff who were punctual, very helpful and polite.
Dreams - worth a visit for beds and mattresses
Helpful staff, great choice of mattresses. Found just what I wanted - at a price that I thought was amazing
UNight dreaming well!
Up until I brought my new matress I was having really bad nights. Waking up with a bad back most mornings. Now I don't want to get up as I am having a wonderful sleep. Well done Drams!
Sales assistant was very helpful and…
Sales assistant was very helpful and polite. Answered all my questions and didn’t rush the sale.
Excellent service from start to finish
Excellent service from start to finish. Colin in sales was great, very helpful and knowledgeable and the delivery team: Joshua and assistant were brilliant no complaints at all.
Great Delivery Team
Help in finding my new bed
My son, daughter and I visited the Milton Keynes dreams and were helped to find a new bed by Shani. She was really helpful, friendly and showed us various beds and mattresses and answered our questions as she seemed to know much about the bed we were looking for. So we were pleased with her help.
Friendly and efficient service
Friendly and efficient service at the store, thank you Imy, and delivered quickly.
After the scanning machine recommended the type of Mattress we purchased, it does indeed appear to be a good choice.
Great product
Great product. Courteous and efficient delivery team. All round, a very easy experience. Would recommend to a friend.
New mattress
We selected the mattress we wanted, easily, by simply lying on a few! I am disabled and my husband is not which means we have different mattress issues ie I prefer firmer & he is softer. We selected the mattress type and the salesman came over. He sjowed us the "mattress machine"(I forget what its called!), the machine analysed us and suggested the mattress we had selected!😊 It was easy to order & pay for! We were shown how to change delivery day (I asked this). We left the store happy with our choice.
Delivery was easy & prompt. The new mattress was laid on the bed with the plastic covering taken away. It had to "rest" like this for a few hours, thenmade up with sheets etc. Easy peasy😊-just as I like!
TThat they will be given time to decide, no pressure.
I felt completely comfortable with the staff and it was helpful that what was suitable for me was all worked out before we began to look and try things out. There was no pressure and no rush. Delivery was quick and easy and on time.So far allis well.Thankyou.
Excellent and friendly service .
Excellent and friendly service from Dreams.
We wanted a Kingsize bed . We visited the store and was shown a machine that mapped out how we lay on a mattress.
Took delivery of new bed a few weeks later. Best nights sleep we have had in years. Definitely recommend Dreams .
at the Store…
Great service all round at the Store and the delivery service we are very happy with the mattress we purchased
Very helpful staff and absolutely…
Very helpful staff and absolutely amazing experience! Highly recommended
A great addition to my home.
We were assisted only when needed while browsing the store and received information from Lucy, who knew any details we enquired about, without any sales pressure.
Once decided we were sat down comfortably to place our order and Lucy checked availability and delivery date confirmed.
The order arrived exactly as advised and the delivery people were polite, courteous and treated the packages with care.
The bed and mattress look great and good value.
With thanks.
The lovely efficient guys thatĺ delivered…
The lovely efficient guys that delivered my mbed, they were wonderful. The bed helps me with breathing at night.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







