Dreams - Milton Keynes Reviews 

419
TrustScore 5 out of 5

4.8

Unit A Routeco Retail Park, MK6 1BN Milton Keynes, GB


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Rated 5 out of 5 stars

Was a good experience - used the analysis thing to assess our best mattress having done this before and it found us a good mattress. Hopefully as good this time too. Dealt with by Tina throughout who... See more

Rated 5 out of 5 stars

We were assisted only when needed while browsing the store and received information from Lucy, who knew any details we enquired about, without any sales pressure. Once decided we were sat down com... See more

Rated 5 out of 5 stars

We had a good experience in buying our new bed . We were left to explore all beds & mattresses but had a good team nearby to ask questions . Our decision to buy was very easy & straightforward with Co... See more

Rated 5 out of 5 stars

We had a great experience with Tina in MK this morning. We were greeted with a friendly smile, great advice, service & knowledge & we were able to make our choice & process the order quickly, with fr... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit A Routeco Retail Park, MK6 1BN, Milton Keynes, United Kingdom

  • 01908755604

4.8

Excellent

TrustScore 5 out of 5

419 reviews

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4.8

All reviews

(419)

14,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Only had the bed just over a bed delivery week and…

Only had the bed just over a week and seems like I will be happy with it
However when delivered,the 2 men thought it was ok to leave many staples sticking out around the base and a couple of staples on the carpet..... not impressed, covering the bed could have cut me and/or ripped my bedding and I had to remove them all carefully myself.better attention to detail on delivery required.....they seemed in to much of a hurry.

15 September 2024
Dreams - Milton Keynes logo

Reply from Dreams - Milton Keynes

Good Afternoon,

Thank you for taking the time to leave your review and for speaking to me over the phone just now.

I am pleased that this issue is now sorted and that we were able to agree to a resolution.

If there is anything else I can help with, please let me know.

Kind Regards,

Simon

Rated 5 out of 5 stars

Very helpful staff and good experience…

Very helpful staff and good experience in choosing a new bed and matress. Delivery was very quick and efficient, taking away our old bed and matress. One minor issue was the the size of bedding recommended for our new Tempur matress was standard 25cm deep fitted sheets, however these were not deep enough and we had to get more new sheets 30cm deep which fit much better. Communication throughout was excellent.

25 August 2024
Rated 5 out of 5 stars

UNight dreaming well!

Up until I brought my new matress I was having really bad nights. Waking up with a bad back most mornings. Now I don't want to get up as I am having a wonderful sleep. Well done Drams!

10 August 2024
Rated 5 out of 5 stars

Help in finding my new bed

My son, daughter and I visited the Milton Keynes dreams and were helped to find a new bed by Shani. She was really helpful, friendly and showed us various beds and mattresses and answered our questions as she seemed to know much about the bed we were looking for. So we were pleased with her help.

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service at the store, thank you Imy, and delivered quickly.

After the scanning machine recommended the type of Mattress we purchased, it does indeed appear to be a good choice.

13 July 2024
Rated 5 out of 5 stars

New mattress

We selected the mattress we wanted, easily, by simply lying on a few! I am disabled and my husband is not which means we have different mattress issues ie I prefer firmer & he is softer. We selected the mattress type and the salesman came over. He sjowed us the "mattress machine"(I forget what its called!), the machine analysed us and suggested the mattress we had selected!😊 It was easy to order & pay for! We were shown how to change delivery day (I asked this). We left the store happy with our choice.
Delivery was easy & prompt. The new mattress was laid on the bed with the plastic covering taken away. It had to "rest" like this for a few hours, thenmade up with sheets etc. Easy peasy😊-just as I like!

20 July 2024
Rated 5 out of 5 stars

Excellent and friendly service .

Excellent and friendly service from Dreams.
We wanted a Kingsize bed . We visited the store and was shown a machine that mapped out how we lay on a mattress.
Took delivery of new bed a few weeks later. Best nights sleep we have had in years. Definitely recommend Dreams .

14 July 2024
Rated 5 out of 5 stars

A great addition to my home.

We were assisted only when needed while browsing the store and received information from Lucy, who knew any details we enquired about, without any sales pressure.
Once decided we were sat down comfortably to place our order and Lucy checked availability and delivery date confirmed.
The order arrived exactly as advised and the delivery people were polite, courteous and treated the packages with care.
The bed and mattress look great and good value.
With thanks.

27 May 2024

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