The amazing dreams machine assessed accurately the type of mattress I needed There were 5 to choose from and the one I bought has given me good night's sleep .Excellent service everything happened as... See more
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I felt comfortable walking around the store and didn’t feel pressured by the sales team. When I asked questions they were answered knowledgeably and was guided to exactly the right mattress for my req... See more
I was acknowledged on arrival but given time and space to have a look around. Help was offered after a few minutes of browsing and a good explanation given for why I was struggling to find what I had... See more
From Sam at the Middlebrook store, to the two delivery guys, the Dreams experience was a very good one. Although our order wasn't straightforward Sam was very helpful, sorting everything out for u... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Middlebrook Retail Park, BL6 6JA, Bolton, United Kingdom
- 01205332716
4.8
Excellent
452 reviews
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Great Customer Service
From choosing our mattress in the shop and smooth delivery Dreams were really great . Friendly staff who were professional and knowledgeable making for a pleasant experience.
15 May 2026
Very helpful staff
Very helpful staff, no messing just a pleasure to shop in store. The service was second to none.
17 May 2026
Unprompted review
Very easy to make the purchase and…
Very easy to make the purchase and organise delivery in store, delivery guys sent the extra mile to make sure the base was all set up properly..well done
9 May 2026
Dreams staff are very experienced and very helpful.
Everyone at Dreams are helpful and informative. Our Sealy bed base and mattress are excellent and are very comfortable. Thank you.
8 May 2026
I’m so happy with my new bed and…
I’m so happy with my new bed and mattress and the first class service I received from DREAMS! Thankyou!
3 May 2026
brilliant from purchace to delivery…
brilliant from purchace to delivery everyone was fantastic would recommend to everyone quick mention to the guy who sold it he greatand the delivery men was brilliant
25 April 2026
A dream of a review for you all including the delivery men.
The staff were very helpful and went out of their way to make sure that we enjoyed our day with you, Ann who looked after our needs was particularly helpful,no complaints at all.The bed is very comfortable as I am resting on it writing this thank you to all of your staff.Very impressed.
19 April 2026
Went to 3 different companies and…
Went to 3 different companies and whilst the Tempur bed wasn't the cheapest with Dreams, their delivery was the quickest, we got pillows free and their customer service was the best. Would definitely buy from there again. Now enjoying the best sleep ever on our fabulous Tempur mattress.
18 April 2026
We went on the "mattress Machine and we…
We went on the "mattress Machine and we were advised to buy the Tempu mattress. Well what a difference this has made to our sleep. My partners back has eased and do has my reflux
10 April 2026
Very experienced staff
Very experienced staff. Delivered on time excellent service all through
11 April 2026
From customer service polite and…Delivery
From customer service polite and helpful
To the delivery i found no fault the delivery guy was very polite and helpful. well done dreams keep it up
10 April 2026
Excellent service
The mattress was delivered on time. The delivery men were extremely polite. They put shoes on over their shoes, even though I said it was OK, as we are in the middle of decorating the hall and stairs. They took it to the bedroom, as we had paid the extra for this.
All in all a very delightful experience.
8 April 2026
Friendly and helpful staff and an…
Friendly and helpful staff and an excellent well priced product
4 April 2026
Great service from the salesman
Great service from the salesman. Great choice of products.prompt delivery. Mattress as hoped for.
16 March 2026
Great customer service in store…
Great customer service in store (Middlebrook Bolton). Helpful adviser. We had an impatient 2 year old and we managed to get things sorted swiftly. Delivery options were good and communication prior to delivery was spot on. Mattress is good so far!
27 March 2026
This experience is what most other companies should aspire towards!
This is a lovely, most friendly and helpful company that you are likely to deal with in a long time.........a bed is a long term investment and is a must "get right" event!
We needed an excellent comfy new mattress for our holiday home which we spend most of our summer's in.
The website, the guidance and the descriptions are perfect and following a look at it, you can just call them on the phone for a chat to discuss, or visit if you are on the retail site etc all with no sales pressure whatsoever...you can see the units and make a choice! then even if you did get it "wrong" as a choice for you, you can, with no obligations, change it!
Also they removed our old mattress and moved the new one to our bedroom directly on site without lifting a finger!.....We don't normally give excellent reviews....but just couldn't help in this case...because they were excellent!....delivered on time as promised, polite and followed up.....just an experience we wish other companies could duplicate....oh and by the way our bed is excellent.....and still excellent quite a few weeks after delivery!!
28 March 2026
Really great customer service and…
Really great customer service and recommendations. Bed of ours dreams (pardon the pun) and the delivery service was exceptional as well. Cannot fault anything
9 March 2026
Excellent advice about the choice of a mattress and headboards
Excellent advice about the choice of a new mattress, with the opportunity to try several, including a computerised mattress that indicated which mattress would be suitable in terms of firmness and comfort. Also extremely good range of headboards from which to make a choice. A very good 'deal' with free pillows and a free mattress cover. Delighted with the high-quality mattress for a double bed and with the headboards for a double bed and a single bed. A highly recommended company.
6 March 2026
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