Our experience was excellent the assistant Johanne was well versed about all the Tempur mattresses . She wasn't pushy and let us make our own minds up,we ended up having a tempur mattress And 2 pill... See more
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excellent service, from the lady in the merthyr Tydfil store to the 2 chaps that delivered the new bed into our bedroom (it had been a long day for them and a few hrs more to go, the were cheerful... See more
There was a good selection of beds to choose from. We were attended by a knowledgeable staff member who could answer our queries and arrange the purchase. The delivery date was reasonable. We were not... See more
I went looking for a new bed in Dreams and was greeted with a friendly welcome. When I chose some possibilities I was helped made an informed decision. All options on purchase and delivery and after s... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Triangle Business Park, CF48 4TQ, Merthyr Tydfil, United Kingdom
- 01685668338
4.8
Excellent
290 reviews
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Review of my experience
Good customer service, very experienced and helpful staff making choosing a new mattress a very good experience very pleased with my new mattress
Thank you
30 May 2024
First class
From the time I entered the shop I was
put at ease talked through the products and delivery I was kept up to date on my delivery date and time delivery driver and mate to job
2 June 2024
They were helpful and friendly giving…
They were helpful and friendly giving us time to pick the bed best for our needs also no problem with delivery
2 June 2024
Fab service
Fab service. Ordered a ottoman bed through the Merthyr store
Great service, date,delivery & picked up the old bed great all round. Would recommend without a doubt
1 June 2024
The delivery was as stated The delivery…
The delivery was as stated The delivery guys did their job well and were polite.My mattress is very comfortable.The staff member at Merthyr Tydfil was kind and knowledgeable about the product I wanted.
21 April 2024
Great service and delivery of my new…
Great service and delivery of my new tempur mattress and removal of old mattress . Shaun and his colleague were superb
7 April 2024
GOOD DREAMS
Hi. The lady I dealt with is lianne at dreams of Merthyr Tydfil. She let me look around. When I picked the bed i wanted. She explained everything to me and let me make my mind up without any pressure. She organised delivery The gents on the van were on time and assembled my bed in no time at all. All the staff I dealt with were very friendly pleasant and good at their jobs. A pleasure to meet them. I can’t praise dreams enough. Everything went very smooth. And my new bed is a quality product thank you dreams
6 April 2024
Had a great experience at Dreams…
Had a great experience at Dreams Merthyr,all staff were friendly and not pushy at all. Kelly was amazing and talked us through everything clearly,even making sure we had the right mattress by going on the sleep right machine. Highly recommend going to this store
1 April 2024
Unprompted review
Very helpful and delivered on time
22 March 2024
Lovely staff helpful and…
Lovely staff helpful and knowledgeable. They took their time with my elderly parents who were bed shopping.
11 March 2024
Unprompted review
Very pleased.
Met at showroom by a lovely lady found her very helpful. Placed an order for mattress. Delivered on time. Mattress very comfortable. We are very pleased with staff, product and company as a whole.
16 March 2024
Staff very helpful nothing too much…
Staff very helpful nothing too much trouble for them
29 February 2024
The staff went out of their way to help…
the staff went out of their way to help us choose our mattress, and we did really take up their time when they were busy! Very accomodating staff, and we are happy with the product.
29 February 2024
Very helpful crew
The two men ,James and his mate, sorry I forgot your name were very helpful exchanging our new mattress with another one, they took off their shoes on entry and very polite, they couldn't have done more for us,thank you chaps.
28 February 2024
It’s a nice firm matress and I wanted a…
It’s a nice firm matress and I wanted a firm one
20 February 2024
Super friendly staff
Super friendly and knowledgeable staff made choosing the right mattress easy and fun
2 February 2024
Unprompted review
Just had my new bed from dreams and it…
Just had my new bed from dreams and it is great the delivery men were great put the bed together cleaned up and then showed me how to operate the remote and made sure I was.comfortable with the remote all together between the sales staff I was very happy with the outcome
20 January 2024
Friendly staff very knowledgeable about…
Friendly staff very knowledgeable about the products they sold.Quick delivery.No problems at all.
19 January 2024
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