Dreams - Manchester Reviews 

I was kept informed every step of the way it was delivered on time, but it came to my address instead of my daughters, but the lads were brilliant they took it to her address and my grandson was made up with his new bed.

We had a brilliant experience at Dreams. Bryony guided us through the mattress diagnostic and took the time to show us all the beds that matched our results. She even provided pillows so we could properly test each one, which was really helpful. When we stepped out briefly to grab our ID, her colleague Kam kindly answered some extra questions for us.

We were really impressed with how friendly, knowledgeable, and attentive Bryony was throughout – she made the whole process easy and enjoyable. Excellent service from both Bryony and Kam!

Friendly staff member helped me select a mattress to go with a new bed. They're we helpful without being intrusive or pushy on the sales front. Overall, I am pleased with the service and satisfied with the quality-to-price ratio of my purchase.

My order was 💯 percent perfect from start to finish !! The staff was amazing couldn’t fault anyone 😊. Would recommend friends and family to shop here ( White City retail park ) many thanks x

Helpful, gave info and helped with good communication following our order.
Able to give us discounts on delivery etc which hadnt been offered to us from other suppliers.

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Bryony at Dreams!
I popped into Dreams just looking for a pillow and somehow walked out with two pillows and a brand-new mattress — and I couldn’t be happier!
From the moment we walked in, Bryony made us feel welcome and looked after. She offered us drinks, explained the mattress scan process clearly, and guided us through the results to help us find the perfect fit. Even though she’s still in training, her knowledge, confidence, and warm personality really stood out.
She made the whole experience smooth, pressure-free, and even enjoyable. It’s rare to come across someone so genuinely helpful and passionate about what they do. Bryony is a real credit to the Dreams team — professional, friendly, and extremely attentive.
Thank you again for such a great experience. We’re now looking forward to better sleep!

Dreams is the place to go for your sleeping needs. Great range of products and the staff are incredibly knowledgeable, kind and courteous

Delivered on time . men put overshoes on to go upstairs with mattress. They were very helpful and removed plastic cover.
Everything done very well

The 1st mattress was faulty so I changed it, then the 2nd mattress was the wrong size, should hv been a 4.6 it but wasn't, I will never go to dreams again

The staff are helpful. Appreciated！

Tested it when in store and its still so comfy now that we recieved it best nights sleep

Absolutely love our mattress , its the most comfiest thing ever! Glad we got the deeper tempura one its well worth the extra!

Really enjoyable experience in store and felt we got a good deal. Faz was so helpful and knowledgeable - thank you!

The size of the mattress is not full double it’s 1inch x 1.5inch smaller than it should be

Great customer service.
Highly recommend the store in Trafford near Manchester. Kam was so lovely and really listened to what we wanted. We ended up getting a great deal

At first the mattress was not preferred.
Customer service reach out to me voluntarily and suggest the 100-Night garuntee which I have ommitted at first. The team is very friendly and patient to help me through the process. The mattress exchange would happen soon, we are looking forward to that.

Good service in store and during delivery.
Farz was very helpful in helping us make a good choice as well as payment. Everything went smoothly in store.

Delivery was on time as agreed, assembling was quick and painless. We were mid-work and by the time we realised, it was already done.

From the first moment of walking into the store and buying the base for my bed through to the delivery and assembling it could not have been easier