Dreams - Maidstone Reviews 

249
TrustScore 5 out of 5

4.9

Unit 5 London Road Retail Park, ME16 0DT Maidstone, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We had been looking for a good mattress pillows and headboard for over a year but always overwhelmed by sales staff and choice with lack of real guidance in big stores. Dreams in Maidstone staf... See more

Rated 5 out of 5 stars

The customer service was awful and they really explained the different types of mattresses that they had. Was asked to go on a sleep match to check the best mattress that suits my needs

Rated 5 out of 5 stars

I visited Dreams in Maidstone with a view to buying a new bed. The salesman was very helpful and knowledgeable. I purchased the items I wanted and was pleased with the finance option and speedy deliv... See more

Rated 4 out of 5 stars

From start to finish the service we received from your Maidstone branch has been excellent. When the beds were delivered the two men who put the beds together were very polite and left no mess and we... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 5 London Road Retail Park, ME16 0DT, Maidstone, United Kingdom

  • 01622952920

4.9

Excellent

TrustScore 5 out of 5

249 reviews

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4.9

All reviews

(249)

14,757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a great in store experience

We had a great in store experience. The staff were really helpful and guided us to the best beds for us after doing the sleep match analysis. They did not pressure us but were available to help us when needed. Plenty of mattresses to try!

26 December 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

I visited Dreams in Maidstone with a view to buying a new bed.
The salesman was very helpful and knowledgeable. I purchased the items I wanted and was pleased with the finance option and speedy delivery. The goods were delivered and assembled by friendly efficient trades people. I'm delighted with my purchase.

1 November 2022
Unprompted review
Rated 5 out of 5 stars

London rd retailpark Maidstone neriman 100/100

A came in dreams London road retail park Maidstone tonight was looking to buy a new mattress for my bed seen ones on line but needed to try first had been in to other showroom dfs they was rubbish as they don’t stock beds buy on line only was there reply so I went to dreams was greeted by a very nice polite young lady neriman what a breath of fresh air she was there wasn’t any hard sell from her it was a fantastic bed experience shopping with this nice young lady wasn’t rushed I tried a few beds for comfortable and picked one that I liked guess what they had it in stock too paid to have the old one taken away £35 which I think was fair price as the didn’t charge me for delivery so am more than happy with my experience tonight so if you find your self needing any thing for the house or flat furniture wise go to dreams in Maidstone and see Neriman tell her mr cheeky in Kent recommended her 100/100 stars

17 November 2022
Unprompted review
Rated 5 out of 5 stars

Couldn’t do enough

We went into shop and was served by Hayden, very polite, very helpful and just a great salesman. He couldn’t do any more for us. Companies need more people Like Hayden in their shops.

16 November 2022
Unprompted review
Rated 5 out of 5 stars

Sales man. Cliff

Sales man, Cliff, was very good at explaining different types of mattresses, I would have bought the wrong type for my needs. he was really knowledgeable.

19 October 2022
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service, I wanted to try a mattress before buying, rather than purchasing from the internet, therefore shops are valuable for this reason. reasonable value product.

31 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Store Team

Excellent Store Team. Polite, friendly and walked us through the options showing us products that met the specific needs that we had. The store team recognised us when we came in on further visits and assisted us in changing delivery dates when problem solving with us.

21 August 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Cliff at the Maidstone branch was brilliant, knew his stuff and listened to what we needed. Store was clean and staff there are really helpful.

22 October 2022
Unprompted review
Rated 5 out of 5 stars

Courteous and professional service…

Courteous and professional service throughout. The sales colleague was very knowledgeable and made the choosing of the correct mattress an uncomplicated process. Communication was excellent, enabling the delivery to arrive on the date and time promised. The 2 people making the delivery were very professional and treated our property with consideration and respect. I have no hesitation in recommending Dreams following this very positive experience.

23 September 2022
Unprompted review

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