Dreams - Llantrisant Reviews 

165
TrustScore 5 out of 5

4.8

Unit 2A Glamorgan Vale Retail Park, CF72 8RP Llantrisant, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Massive thanks to the wonderful Jo who helped us choose a mattress. We had no clue what we were after, only the size we needed, but Jo sorted us out with Sleepmatch, different pillows to try and reall... See more

Rated 5 out of 5 stars

We were looking to change our mattress so we went into dreams a very helpful lady approached us I can't think of her name she expained about the mattress tester so we layed on a bed that narrowed it d... See more

Rated 5 out of 5 stars

I’ll be honest and say I dreaded having to go bed shopping because of past experience with pushy salespeople. I can honestly say I didn’t feel like I was at any point under pressure to buy. All the st... See more

Rated 5 out of 5 stars

We received a first class service from Jonathan in the Llantrisant store. From the moment we stepped in side, we were given all the information and assistance needed to find the perfect mattress for u... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2A Glamorgan Vale Retail Park, CF72 8RP, Llantrisant, United Kingdom

  • 01443 565821

4.8

Excellent

TrustScore 5 out of 5

165 reviews

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4.8

All reviews

(165)

14,326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service from Dreams beds was….

The service from Dreams beds was friendly, informative and no pressure. We were very happy with the service from Dreams beds and purchased a new bed and mattress on our first visit. Now I have a very comfortable new bed which entices me to go to bed early.

29 November 2025
Rated 5 out of 5 stars

A very satisfied customer

I am very happy with the whole process of buying a mattress from Dreams at Llantrisant. Paul, the Store Manager was welcoming and excellent with his advice.
The delivery men were polite and careful.
The whole experience of buying from this Dreams store is one that I would not hesitate to repeat when I buy another mattress. And finally I am very pleased with new mattress .

7 November 2025
Rated 5 out of 5 stars

We received a first class service from…

We received a first class service from Jonathan in the Llantrisant store. From the moment we stepped in side, we were given all the information and assistance needed to find the perfect mattress for us, but also plenty of time to decide and never felt pressured. He was such a friendly person and made us feel like valued customers. Getting to try the special bespoke mattress fitter was also really helpful in guiding us to the right mattress. Would highly recommend.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

From the moment we walked in to the…

From the moment we walked in to the delivery and installation Dreams took care of us. Very polite, pleasant, approachable and took care of our every need. The sales assistant was brilliant and so was the delivery team and installation of the bed and mattress.
Thank you for a wonderful experience

29 August 2025
Rated 5 out of 5 stars

Excellent from start to finish

I bought a mattress from Dreams many years ago, but hadn’t set foot in any of their showrooms for at least 15 years or more. I went to the Talbot Green showroom and the customer service was brilliant from the word go. Nothing was too much trouble for Jonathan, their staff member, and he is a credit to their organisation. I was in the store for no more than 20 minutes, but in that time, I’d bought a bed and a mattress and agreed on the delivery date.

The bed and mattress was delivered as arranged, and everything was done as it should have been done, including taking away the old bed and mattress, and the Dreams delivery guys assembling the new bed and taking away all the packaging.

Would I recommend Dreams to anyone else? Too right I would! The entire experience was seamless and everyone I had dealings with, were totally customer focussed and professional.

19 August 2025
Rated 5 out of 5 stars

Great Service

Dreams staff are generally friendly and helpful but our experience in Llantrisant this weekend was above and beyond. John, the salesman dealing with us was excellent and could not have been more engaged, informed and keen to make sure we were getting what best suited our needs. On top of this he was bright and good humoured and we felt very relaxed dealing with him. Thanks.

7 June 2025

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