Dreams - Leeds Crown Point Reviews 

261
TrustScore 5 out of 5

4.8

Crown Point Shopping Park, LS10 1ET Leeds, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Extremely helpful sales person Zain who spent time to help us work out the best mattresses for our needs. Allowed us time on our own to discuss & not at all pushy. Really useful machine that works o... See more

Rated 3 out of 5 stars

Your request for a review is premature. While the in showroom experience as very good we will not receive our mattresses till early October so I cannot review that part of the experience. You desire f... See more

Company replied

Rated 5 out of 5 stars

Delivery was on time and efficiently done. The two guys you sent were very pleasant and friendly and didn’t disturb anything in the house. They removed the old mattress without any fuss in spite of it... See more

Rated 5 out of 5 stars

Excellent service from the young man. Very knowledgeable and guided us through our options. Feel he could answer every one of our questions


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Crown Point Shopping Park, LS10 1ET, Leeds, United Kingdom

  • 01135396645

4.8

Excellent

TrustScore 5 out of 5

261 reviews

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4.8

All reviews

(261)

14,757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Delivery

Make sure you give a delivery time that suits you as a customer at the time of purchase. Delivery was very efficient BUT too early in the morning.

9 December 2023
Dreams - Leeds Crown Point logo

Reply from Dreams - Leeds Crown Point

Good afternoon

Thank you for your review. I am sorry you were unhappy with your timeslot. We do advertise that delivery can be at any time between 7am-6pm, and provide a two hour time window the day before delivery.

If an early morning, or afternoon delivery is inconvenient, we do offer the option of selecting a guaranteed AM/ PM timeslot for a small extra fee.

Many thanks

Peter

Rated 2 out of 5 stars

Dissatisfaction with sofa bed

Hi , my sofa chair does not click back into a sofa after using as a bed, till i move it forward and backward several times before it clicks in place for use as a sofa again. Very disappointing and worrying as the must be a problem with the mechanism.
Secondly, the left hand leg to turn sofa into a bed is not straight so i have problems with it.
Thanks

1 December 2023
Dreams - Leeds Crown Point logo

Reply from Dreams - Leeds Crown Point

Dear Stella

Thank you for your recent Trustpilot review. I am sorry for the issues you have had with your sofa bed. In order to resolve, I would be happy to get somebody out to look at the bed, and see if they are able to repair this?

Please confirm you are happy with this, and I will get a visit booked in for you.

Many thanks

Peter

Rated 5 out of 5 stars

Superb service all round.

This company are doing an excellent job with customers buying beds, pillows, bedding etc. Their product knowledge, and individual needs assessment was brilliant and they were exceptionally patient, friendly and efficient. Thank you Hayley and come on Management - replace the coffee machine!!

12 November 2023
Unprompted review
Rated 5 out of 5 stars

Experience

Always purchased beds that were cheap on facebook or little bed stores, mattresses that caused back aches or pains in the morning. I wanted to explore ways to reduce these pains and have a healthier sleep. Changed my pillow numerous times. When I spent £40 on a pillow it to me felt like it was made of gold. I thought a £40 pillow best thing ever. In time this became the problem to my neck pains, I would resolute to moving the pillow out of the way.
Came in to dreams with my wife and used the machine with one of the representatives and laid on a couple of beds, the ottoman super king Cloud bed with the Tempur pillows just made us sink in. Felt incredible. The price was expensive so we walked out, eventually after vising the next bed shop and seeing the prices fairly similar we didn’t want to miss out on it. We turnes back in and bought it. Waited 3 weeks for the bed to arrive, Once it arrived the first day felt wierd. This bed was friggin huge and the size of the mattress would sink you in. Honestly it was good! The first 2 days my aches were still there but when I wake up in the morning now I have that don’t want to get out of bed feeling. I think more of this is because of the comfort of the actual bed. Waking up feeling fresh with no aches. Whether it be this bed or another, Dreams is what helped me get through this stressful period of bed hunting. I’d recommend you to give them a go too

3 October 2023
Unprompted review
Rated 5 out of 5 stars

Very good service both in the store &…

Very good service both in the store & by the delivery/ installation team. Excellent value bed & mattress in the Sale.
Only complaint is with the ‘Customer ServiceTeam’- I contacted them to arrange payment for the bed installation service ( which I added on at a later date). In the process I noticed that the final letter of the delivery postcode was incorrect & pointed this out to the assistant. She insisted that this constituted a change to the order& as such would have to rearrange the delivery date to 2+ weeks later. She was rude & unhelpful.

18 September 2023
Rated 5 out of 5 stars

New bed and mattress

Bought a bed and mattress from Dreams and we love it so comfortable and well made, really good service from start to finish would recommend 😊

23 September 2023
Rated 5 out of 5 stars

The best choice

The best choice we make on mattresses
The TheraPur ActiGel Polar 2600 is absolutely stunning perfect and awesome designs and no more pain at our backs for me and for my lovely wife
Every single morning we wish to have 1 more hour for sleep before we go to our work
We don’t want to get up from this mattress

23 September 2023
Rated 5 out of 5 stars

Warm welcome

Warm welcome, excellent advice. Showed us a range of products with full details about price and delivery. Definitely go again,

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Really impressed

Our in store experience was made super easy thanks to Hayley and the team. Our order arrived a few weeks earlier than expected, and the couriers were professional and friendly. The instructions to assemble the bed were clear, we are very happy with our new bed and mattress. The colour and finish are great. Very happy with the matching blanket box too.

31 August 2023
Rated 5 out of 5 stars

Excellent Service

From choosing the mattress in store to delivery and removal of the old mattress, the service was excellent. As soon as entering the store we were offered a drink.The sales assistant was very knowledgeable and helpful. Able to try out several mattresses in our price range.Delivery went very smoothly. Delivery men wore overshoes to protect our carpets.Placed the mattress in the required bedroom on the bed and removed the old mattress ( paid extra fore old mattress to be taken away). The delivery time slot was 2 hours unlike a lot of companies were you have to wait in morning or afternoon.

6 August 2023

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