Visited the Knaresborough store today with the need for 2 ottoman beds, having been trying for weeks, we walked in and were greeted by Darren. We told him exactly whay we needed and he provided all th... See more
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Great service from Sarah in Knaresborough store. Directed me to exactly what I was looking for. Simple transaction, processed efficiently. Pleasure to deal with.
Good attention from knowledgeable staff. Plenty of choice and competitive prices. Difficult to locate which beds you liked as we made our decision. Store could laid out better . Completion of sale... See more
Very helpful and informative help. Nothing was too much for the Lady that served us at Dreams, Knaresborough. Thoroughly good service.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 St James Retail Park, HG5 8PZ, Knaresborough, United Kingdom
- 01423613314
4.9
Excellent
208 reviews
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Great delivery team
Great delivery team. Beautiful product. Looks amazing. So pleased with our purchase. So reasonable
15 September 2024
Brilliant from start to finish
1 September 2024
The staff at the store were really…
The staff at the store were really helpful, we were able to try out the mattresses for comfort. They were delivered in good time, the old mattresses were taken away, and I’ve been happy with my purchase.
17 August 2024
How to get a good night`s sleep.
The most suitable mattress was identified by lying on a test bed for several minutes. The shop assistant very politely then asked me to try several beds in the store which quickly identified the most comfortable one for me. The delivery was punctual by a customer friendly van driver. What more can I say?
17 August 2024
The personal touch.…
from showroom to delivery everyone was very helpful and knowledgeable.they made a difficult task a lot easier. nothing was too much trouble.
28 July 2024
From order to delivery everything went…
From order to delivery everything went smoothly.
The delivery team of 3 men were fantastic wore slippers in my house and were extremely helpful and tidy.
We love our new bed. It’s so comfortable and with our health issues it’s fantastic being electric.
20 July 2024
Tracking communications excellent
Tracking communications excellent. Arrived exactly as advised by delivery team
Polite and efficient drivers.
20 July 2024
Darren was very helpful and went over…
Darren was very helpful and went over and above to help us get the right bed after 2 years of issues
19 July 2024
I bought one of the temp pillows and it…
I bought one of the temp pillows and it is as the lady and gentleman said in the shop.
I love it and so much better nights sleep I don’t no wake up with a sore neck .
13 July 2024
Good all round service
Helpful advice when narrowing down mattress choice.
Efficient customer service/communication and prompt delivery and installation of bed and mattress.
13 July 2024
10 out of 10!Dreams website is easy to search…
Dreams website is easy to search through. Our local store (Knaresborough) was very well stocked and the staff were great with their service. Delivery lads were great with their consideration and advice. And our new mattress is exactly as described and what we wanted! 10 out of 10 all round!
7 July 2024
May use AI-assist with repliesRead more
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Sales staff were fantastic as is the…
Sales staff were fantastic as is the sofa bed. Would give them and it 5/5. Delivery staff were very poor 1/5 so whole experience aggregated to 3/5.
23 June 2024
Reply from Dreams - Knaresborough
Good afternoon Stephen,
Thank you for your feedback and for speaking with me today.
I am truly grateful that we could speak as the additional information your provided during our call will be used to ensure this is reviewed constructively.
I have sent you an email confirming what we have put in place.
Many thanks,
Kishan
The staff in Dreams are amazing
The staff in Dreams are amazing
We were served by Kirsten who was very helpful and friendly
They asked a lot of questions to find you the right bed and make sure you are happy
Would totally recommend this store
1 June 2024
Really comfortable in fact it’s really…
Really comfortable in fact it’s really comfortable, I have aches and pains due to illness and it really helps, I have a much better sleep 💤 it really does benefit buying the right mattress
21 April 2024
Dream experience at Dream
We went to the Dreams store, with no real knowledge or experience of buying a bed. Having taken our precious bed from our parents house; we didn’t know what to expect.
We were met by a a Dreams customer assistant called Darren who genuinely was amazing. I’m not one for reviews, but it has to be called out how great the service was.
He offered us a drink, a pillow, we sat on a machine which found what we were after. Having been slightly frustrated at the price of a mattress (£2,500) which I found amazing (would hope so too for the price). Darren went out of his way to find a similar model, at much better value and I found very similar.
I must admit I hate going shopping and staying in a store for more than an hour. But Darren made the experience very enjoyable and relaxed. Felt at home and didn’t feel like a sales pitch. Would highly recommend to anyone nearby that is looking for a new bed, please go in and speak with Darren and the team.
5 May 2024
Unprompted review
My Dream Bed
From the very start I was made welcome in the store and was met with politeness. They weren't at all pushy - which I hate, but were on hand to answer any questions. Once I'd chosen my frame and mattress the order was made and it arrived a few weeks later. I had asked for my bed to be made and again, the gentlemen were respectful, polite and got on with the job on hand. I'm delighted with my bed and the service. If I had to complain it would be to say every aspect was charged as an extra - ie: I ordered a bed not a lot of pieces of wood. But on the whole even with the previous comment I am happy to recommend Dreams.
21 March 2024
Excellent customer service
From the moment I walked into the showroom until the mattress was delivered the service was exemplary and very customer focussed . Nothing was too much trouble . Excellent price too . Have recommended them to lots of friends .
6 April 2024
From start to finish the whole…
From start to finish the whole experience with DREAMS has been brilliant from the attentiveness of the sales team the communication from the customer service department on how and when the product was arriving to the great delivery guys really awesome to be honest
29 March 2024
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