Sean was absolutley fantastic. Proffesional through and through. Doesnt make you feel like just another customer but tailored the whole visit to us! Never felt pushed or under pressure to make a decsi... See more
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Whilst the delivery of our goods was faultless the comfort factor of the Matress has let us down. When we tried out various mattresses in store to get one which felt right, we thought we had. Howeve... See more
Company replied
The sales person was very friendly and helpful without being overbearing. We were shown mattresses (and tried them out) that were suitable for the way we slept, (we were tested for this in the shop).... See more
great service, staff who was helping me was very professional and explained all the products, I'm very happy overall
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 8a Fife Retail Park, KY2 6QL, Kirkcaldy, United Kingdom
- 01592348438
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great service
great service, staff who was helping me was very professional and explained all the products, I'm very happy overall
Staff member was,so friendly and…
Staff member was,so friendly and knowledgeable, very professional and helpful, explained fully the testing experience to help us decide which type of mattress for our particular needs,gave us time to decide with no rush, water offered, all said a very pleasant visit
Fantastic
Sean was absolutley fantastic. Proffesional through and through. Doesnt make you feel like just another customer but tailored the whole visit to us! Never felt pushed or under pressure to make a decsision
Excellent and professional service in…
Excellent and professional service in the store.
I was very happy with the service at…Kirkcaldy
I was very happy with the service at the Kirkcaldy Store, plenty of choice
Julie the store assistant was extremely helpful
The gentleman that served me was very…
The gentleman that served me was very helpful . Certainly knew his stock.
À very positive experience
Excellent service with Julie who was so very helpful and kind. She gave advice, suggested alternatives, offered us water, thé machine for assessing weight for buying a mattress . Buying our bed and mattress was a very positive experience. Thank you Julie!
Claire was very helpful and informative.
Plenty of choice and very good service
salesperson Aaron was great
salesperson Aaron was great, very polite and welcoming, showed us a few mattresses that might suit us before then setting us up on the sleep machine which was a nice experience, his customer service was great from start to finish, even offering us water before sitting down to complete the sale, was very happy and will be back in future, Aaron is a credit to your company
Great customer service
Clare was so helpful and really listened to what we were looking for. She was persuasive without being pushy which we appreciated. We also liked the range of products available to try. Thank you Clare!
Great service at the store in…
Great service at the store in Kirkcaldy. Staff very helpful and informative and loved the fact that our sleep position etc could be analysed and recommend the best mattress to suit our needs and body size, shape etc.
Absolutely fantastic company to deal…
Absolutely fantastic company to deal with. From start to finish we were welcomed by a great member of staff. We were given options of what we wanted and what was better. I think the mattress tester was so good and helpful. We choose the best. Highly recommended
Good to deal with superb
Arrived when said
Arrived when said. Delivery men friendly helpful and treated my property with respect good solid base and classy looking headboard
Mattress and pillows
Very happy with our purchases. Staff really friendly. Highly recommend this shop. The Delivery guys were very professional too.
Affordable comfort
Very helpful sales man in the store. Friendly but professional. Delivery was good and the men who assembled the bed were great. Bed is comfy and l'm glad l decided to go with Dreams. Affordable but very good.
From the sales guy in Kirkcaldy to the…
From the sales guy in Kirkcaldy, who without his help we would have looked and went on by… like we did in the Dunfermline shop… he sold us the bed and we felt he gave us a good deal, great advice and made our purchase easier than any before…to the delivery men at home who we paid extra to have them deliver, erect and remove all the packing we couldn’t fault them. A dream experience
Sales people and delivery were courteous.
Sales people were courteous and helpful. When the mattress arrived the delivery folks covered their boots, they unpackaged and put the mattress on the bed and took the packaging away. Very impressed with the service. I was kept up to date with delivery times.
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