Dreams - Kirkcaldy Reviews 

217
•
TrustScore 5 out of 5

4.9

Unit 8a Fife Retail Park, KY2 6QL Kirkcaldy, GB

•

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Rated 5 out of 5 stars

Sean was absolutley fantastic. Proffesional through and through. Doesnt make you feel like just another customer but tailored the whole visit to us! Never felt pushed or under pressure to make a decsi... See more

Rated 3 out of 5 stars

Whilst the delivery of our goods was faultless the comfort factor of the Matress has let us down. When we tried out various mattresses in store to get one which felt right, we thought we had. Howeve... See more

Company replied

Rated 5 out of 5 stars

The sales person was very friendly and helpful without being overbearing. We were shown mattresses (and tried them out) that were suitable for the way we slept, (we were tested for this in the shop).... See more

Rated 5 out of 5 stars

great service, staff who was helping me was very professional and explained all the products, I'm very happy overall


Company details

  1. Bed Shop
  2. also in
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 8a Fife Retail Park, KY2 6QL, Kirkcaldy, United Kingdom

  • 01592348438

4.9

Excellent

TrustScore 5 out of 5

217 reviews

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4.9

All reviews

(217)

16,512 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff member was,so friendly and…

Staff member was,so friendly and knowledgeable, very professional and helpful, explained fully the testing experience to help us decide which type of mattress for our particular needs,gave us time to decide with no rush, water offered, all said a very pleasant visit

6 October 2026
Rated 5 out of 5 stars

Fantastic

Sean was absolutley fantastic. Proffesional through and through. Doesnt make you feel like just another customer but tailored the whole visit to us! Never felt pushed or under pressure to make a decsision

2 October 2026
Rated 5 out of 5 stars

À very positive experience

Excellent service with Julie who was so very helpful and kind. She gave advice, suggested alternatives, offered us water, thé machine for assessing weight for buying a mattress . Buying our bed and mattress was a very positive experience. Thank you Julie!

14 September 2026
Rated 5 out of 5 stars

salesperson Aaron was great

salesperson Aaron was great, very polite and welcoming, showed us a few mattresses that might suit us before then setting us up on the sleep machine which was a nice experience, his customer service was great from start to finish, even offering us water before sitting down to complete the sale, was very happy and will be back in future, Aaron is a credit to your company

7 September 2026
Rated 5 out of 5 stars

Great customer service

Clare was so helpful and really listened to what we were looking for. She was persuasive without being pushy which we appreciated. We also liked the range of products available to try. Thank you Clare!

6 September 2026
Rated 5 out of 5 stars

Great service at the store in…

Great service at the store in Kirkcaldy. Staff very helpful and informative and loved the fact that our sleep position etc could be analysed and recommend the best mattress to suit our needs and body size, shape etc.

27 August 2026
Rated 5 out of 5 stars

Absolutely fantastic company to deal…

Absolutely fantastic company to deal with. From start to finish we were welcomed by a great member of staff. We were given options of what we wanted and what was better. I think the mattress tester was so good and helpful. We choose the best. Highly recommended

26 June 2026
Rated 5 out of 5 stars

Affordable comfort

Very helpful sales man in the store. Friendly but professional. Delivery was good and the men who assembled the bed were great. Bed is comfy and l'm glad l decided to go with Dreams. Affordable but very good.

13 June 2026
Rated 5 out of 5 stars

From the sales guy in Kirkcaldy to the…

From the sales guy in Kirkcaldy, who without his help we would have looked and went on by… like we did in the Dunfermline shop… he sold us the bed and we felt he gave us a good deal, great advice and made our purchase easier than any before…to the delivery men at home who we paid extra to have them deliver, erect and remove all the packing we couldn’t fault them. A dream experience

1 May 2026
Rated 5 out of 5 stars

Sales people and delivery were courteous.

Sales people were courteous and helpful. When the mattress arrived the delivery folks covered their boots, they unpackaged and put the mattress on the bed and took the packaging away. Very impressed with the service. I was kept up to date with delivery times.

29 April 2026

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