Incredible service from the guys in Kidderminster! They’re always so accommodating and welcoming! They’re easy to talk too and answer any questions you have!
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See what reviewers are saying
Whilst Visiting Dreams Kidderminster we were helped by Francis. She talked us through all the difference Mattresses, and how they can affect your sleep. She was extremely helpful and friendly.... See more
Delivery on time and efficient. We were able to change date easily. Very comfortable mattress. Great to be able to try out beds in store. Drawers in base shorter than previous ones. Disappointed that... See more
All things were great as usual, the delivery team were exceptional & went over & above. 1 very minor problem was the Mattress protector as supplied when fitted was so tight it made the bed feel li... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit G2 Crossley Retail Park, DY11 6DY, Kidderminster, United Kingdom
- 01562251309
4.8
Excellent
280 reviews
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Warm welcome when arrived
Warm welcome when arrived. Very knowledgeable and nothing was too much trouble
28 February 2026
Unprompted review
Great service from all staff
Ordered a new mattress from Dreams. Frances was very helpful and knowledgeable and assisted us with our choice. Didn’t feel pressured at all. Mattress delivered yesterday and delivery men were very courteous and wore overshoes to prevent soiling carpets. Would definitely recommend.
7 February 2026
Unprompted review
Dreams Beds, Kidderminster Great customer focus and attention
Great customer focus and attention , lots of options for the bed and mattress we required, was explained by Francis and Jason. A final selection along with guarantees and delivery within a very short time, delivery arranged for next week , Couldn't be better , Thanks guys , highly recommend to anyone who wants to purchase a bed
18 February 2026
Unprompted review
Totally happy from start to finish.
13 February 2026
Staff helpful, informative and delivery guys kept to time
Staff helpful and informative re different bed bases and mattresses.
Delivery staff excellent time keeping, were in uniform and wore shoe protection when entering the home. Again information shared regarding the product. Took old bed/mattress away and cleared up after themselves. Had good sense of humour!
8 February 2026
Happy with service
Happy with service, delivery, good friendly and professional staff. delivered when we needed it.
23 January 2026
Service was excellent
Service was excellent. Knew the products. Wasn’t pushy. The bed is comfortable. Delivery team were also good.
13 January 2026
We recieved outstanding customer…
We recieved outstanding customer service in store and espcially when we had a bed and base delivered to our home address by the delivery guys. They were really helpful and really put theirselves out to give the best experince.
I would highly recommend anyone to purchase from dreams, as they go above and beyond with customer satifaction.
11 January 2026
Great service and quality beds
11 January 2026
May use AI-assist with repliesRead more
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They give you a good peach in store…
They give you a good peach in store that it’s wise for them to build the bed etc charge you 50 pound for it and then on delivery say oh no we can’t take the mattress up stairs
27 December 2025
Reply from Dreams - Kidderminster
Good afternoon
Thank you for taking the time to speak to me today. I am sorry again for the issues you had regarding the delivery of your mattress.
I am glad we have come to a suitable resolution to the matter. Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
The team at Dreams Kidderminster were…
The team at Dreams Kidderminster were amazing. They were really helpful and attentive during our visit. Delivery was also great. The mattress quality is great also.
10 January 2026
Ordering online was excellent, in store not good!!
Ordering online was excellent, easy purchase, easy delivery. My issue is, on the same day, an hour earlier I went into the kidderminster store and asked for pre christmas delivery, 2 male staff said no chance! I walked out, went online and got it delivered on Christmas eve morning
8 January 2026
Reply from Dreams - Kidderminster
Good morning, Dave. Thank you for taking the time to leave us a review regarding the experience that you had with us when trying to place and order with us in store. I do apologise for the way that you was treated by the colleagues in store and agree that this is not the level of service that we expect from any member of our team. I have sent you an email advising the steps that we will take to resolve this issue and once again apologise for any inconvenience caused.
Purchase of top end mattress and frame
Purchase of a top end Tempur mattress and bed frame couldn't have been easier or more pleasurable, having been assisted on 2 visits by helpful & knowledgeable staff.
29 December 2025
Unprompted review
Really love my new bed
Really love my new bed - after >20 years on the old one. Actually happy to go to bed now, whereas I didn't look forward to bed time before.
The help and advice from Rebecca at Kidderminster store was really appreciated!
4 January 2026
The service I received was excellent
The service I received was excellent. The item was delivered in a timely manner and I was happy for it to be delivered after Christmas but the Advisor went out of her way to get it delivered to me before Christmas. I cannot fault the service or the delivery. Unfortunately I cannot remember the lady’s name at the Kidderminster branch but it was on a Sunday at the beginning of November. Rachel Barff
4 January 2026
Absolutely brilliant
Absolutely brilliant. No judgement from the lady who greeted us when I explained I was on a tight budget. She managed to get us a mattress, protector plus a pillow for £120. You can’t get that anywhere else. She was very friendly to us and spoke to us like we were friends and was brilliant with my daughter, asking her to see her toy doggy and getting her involved in buying a mattress lol. You have definitely got a customer in me as and when I need a new bed plus a new customer in my mom who will be visiting soon!
29 December 2025
Unprompted review
Very impressed with the customer…
Very impressed with the customer service received from Slim at our recent visit to Dreams in Kidderminster.
Very knowledgeable and felt understood our needs
Great service
27 December 2025
Unprompted review
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