Delivery on time and efficient. We were able to change date easily. Very comfortable mattress. Great to be able to try out beds in store. Drawers in base shorter than previous ones. Disappointed that... See more
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Whilst Visiting Dreams Kidderminster we were helped by Francis. She talked us through all the difference Mattresses, and how they can affect your sleep. She was extremely helpful and friendly.... See more
All things were great as usual, the delivery team were exceptional & went over & above. 1 very minor problem was the Mattress protector as supplied when fitted was so tight it made the bed feel li... See more
Frances was fantastic from start to finish. She was warm, welcoming, and really took the time to understand what we needed. She explained all the options clearly, gave thoughtful recommendations,... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit G2 Crossley Retail Park, DY11 6DY, Kidderminster, United Kingdom
- 01562251309
4.8
Excellent
281 reviews
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Amazing Service
Amazing staff. Special thanks for Rebecca from Kidderminster store. Excellent product, service and delivery. Highly recommend.
3 December 2023
Great Customer Service
We were able to spend as much time as we wanted to find the right mattress. Frances was very informative, and polite. We were treated very well. Great Customer Service!
16 November 2023
Unprompted review
Staff very welcoming couldn't do enough…
Staff very welcoming couldn't do enough to help delivery perfect did everything I needed done
24 October 2023
We bought a great mattress which has…
We bought a great mattress which has turned out to be just right for us. This was achieved through the most helpful staff member in the team at kidderminster. Jason supported us to make our choice and the additional goods we purchased all of which we are happy with. We will definitely shop there again.
22 October 2023
Great ottoman
Great ottoman , just what we expected, good communication. Would buy again.
7 October 2023
From order to delivery everything was…
From order to delivery everything was expertly dealt with by pleasant friendly staff and we are extremely happy with our purchase.
Thank you Becky at Dreams Kidderminster. An exemplary face of Dreams.
21 October 2023
Good company with quality products and…
Good company with quality products and prices that are right
1 October 2023
Perfect Service
The experience with the team at the Kidderminster store was great, excellent team.
Kodey is a star.
The delivery was on time and professional.
11 September 2023
We liked the assistant who advised us…
We liked the assistant who advised us without the heavy sell.
2 September 2023
Great service and choice
The shop assistants were great very helpful, very flexible delivery dates. The only downside was that I was not told that I needed to pay extra for assembly.
24 August 2023
Matress and topper
Delivery of matress prompt and after using your sleep diagnostic machne(?) the bed is v comnfortable and I am getting a good nights sleep.
However the matress topper supplied is causing problems; due to its' strechy sides my sheet is constantly getting rucked up which looks shoddy and is sometimes uncomfortable.
28 July 2023
Bed delivery
Our. Experience with Dreams was good, delivery on time, great communication. Delivery drivers friendly and helpful
10 August 2023
The team were really helpful
The team were really helpful and spent hours with us choosing the right bed and mattress. Buying a bed is a purchase that will last you years. You need to feel that you are walking out with the right product for you and we definitely felt this.
4 June 2023
Highly recommend
From friendly, non pushy customer service in store (Kidderminster) to the delivery, everything was brilliant. Free delivery too :) thanks so much
28 July 2023
My mattress has exceeded expectations…
My mattress has exceeded expectations is super comfortable Dreams took great care from start to finish. So very pleased with the customer care team also..
26 July 2023
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