Service from Kenny who showed me every option. Still looking for a small double having bought a single. Visited Ayr store- no comparison. Very poor service as opposed to excellent service in Irvine.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kenny was fantastic. Company lucky to have him. Went over and above and was extremely knowledgeable. Made the whole thing a great experience
Ordered product from Dreams ,Irvine, Ayrshire. Staff were very helpful and very friendly. All our questions were answered fully and we were never put under any pressure. At all times we were kept info... See more
We had a great overview in the Irvine Store. My girls tried out various mattresses and no push was made by the Staff. We revisited the after and placed order. All was easy and quick. On both occasions... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2B Riverway Retail Park, KA12 8AG, Irvine, United Kingdom
- 01294685224
4.8
Excellent
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional delivery and service
Quick fitting, nothing was a hassle, very good customer service, spent time to manually show the use of the bed and explain to my gran who is hard or hearing
20 October 2022
Unprompted review
highly satisfied of the visit in dreams
highly satisfied of the visit in dreams store learn a lot of Experience in Dreams Store
14 October 2022
Unprompted review
Goodbye sore back, hello sweet dreams
Fantastic experience in Dreams , used the sleepmatch bed and it got us spot on with recommended mattresses , and we bought one , staff really very good and knowledgeable I highly recommend this store
17 October 2022
Unprompted review
I received great customer service from…
I received great customer service from dreams at Irvine store.
I ordered a tempur ajustable bedframe and tempur mattress for medical reasons. The delivery drivers built it all for me and were efficient and friendly. They arrived6 at the promised time and wore protective shoes so that my carpets were not soiled. They were informative and so professional and explained I had 100 nights trial and gave me all the booklets for my information. Grest service from all staff. Thank you.
8 October 2022
Unprompted review
Hi Dreams bedding delivered what they…
Hi Dreams bedding delivered what they said they would , looked after us in their Irvine shop talked us through what we needed and never done the hard sell bit, excellent staff and service, and the product is first class .
28 August 2022
Unprompted review
Bed purchase
Bought a great bed with help of staff at Irvine branch. We bought what we wanted not what they had to sell us, listened to us and advised options
18 June 2022
Unprompted review
Great store and lovely staff
Great store and lovely staff. Very knowledgeable and no pressure felt to buy.
27 August 2022
Unprompted review
Plenty of choice and the Dreams sales reps helped us make the perfect choice
Store was clean and well laid out, Donna the saleswoman was fantastic, great chat and was brilliant with our 18 month old, letting her try out all the beds too! We were shown plenty of mattresses and given good info on all the different constructions and types, helping us choose the perfect mattress. Would highly recommend a store visit, you cant beat physically trying out a mattress before purchasing one. Will use again in the future for when we need to get our little one her first bed and mattress as there was also a great choice of those.
22 August 2022
Unprompted review
I visited irvine store today and was…
I visited irvine store today and was assisted by Donna who was very helpful. She had very good product knowledge which helped me to make an informative decision on my purchase of a tempur mattress.
Great customer service.
30 July 2022
Unprompted review
Exceptional service
It's been an exceptional service from Start to finish. Would like to give Kenny who assisted us at the irvine branch a big shout out for the amazing service he provided. Friendly attitude, assisted us fully with query and helped us find our dream bed (excuse the pun), the bed arrived exactly as they said it would and the gentleman who I sadly didn't catch their name provided us as well an outstanding service and to be fair to them it wasn't the easiest of tasks with my narrow stair way. We have had the bed now for 2 weeks and I am in live with my new bed, waking up feeling well rested and have slept like a baby.
Thank you for all your amazing service.
29 July 2022
Unprompted review
Happy wife happy life.
Well I'd just like to say I'm a happy customer from trying beds and pillows to getting bed. The whole experience has been enjoyable for me but not so much my husbands wallet but that's another story. Bed is very firm the way I need it and is very comfortable.
19 July 2022
Unprompted review
Dreams Quality I felt the sales person who helped me…
I felt the sales person who helped me choose my new bed at Dreams Irvine, had listened to my needs and requirements. Not just another sale. Very satisfied with how I was treated. I will go back to Dreams when it is time to renew my bed. Cara C.
11 July 2022
Unprompted review
First class customer service and bed…
First class customer service and bed was delivered and built with no problems and on time.
6 July 2022
Unprompted review
Good Service
Helpful staff - reasonable delivery timescale. Courteous delivery personnel.
26 June 2022
Unprompted review
A lovely man called Kenny helped with…
A lovely man called Kenny helped with all our needs. Went above and beyond for us
20 June 2022
Unprompted review
Excellent service
Excellent service. We were able to try a variety of mattresses so that we could make a clear decision on what one to purchase. The person serving us was really friendly an informative.
27 April 2022
Unprompted review
Pleasant Shopping Experience
Friendly staff, very knowledgeable, not too pushy, helped find the right mattress for us. Would definitely recommend. Store clean & tidy. Plenty of options to choose from.
5 April 2022
Unprompted review
New mattressn
New Mattress
Our shopping experience with Debbie on the 29-1-22 was wonderful she was so helpful and informative .We have been delighted with the new Mattress and are sleeping like logs .
Thanks Debbie
From
Lynn Arkison
24 March 2022
Unprompted review
We have had our bed now for 3 months
We have had our bed now for 3 months, and it is so comfortable. Ottoman storage is fantastic. Delighted with our purchase
11 March 2022
Unprompted review
1st class service from delivery guys 👍…
1st class service from delivery guys 👍 will recommend them to friends and family
24 February 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.